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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Dirty little secret

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You might like to watch this video.


My time as a Police Officer and subsequently time working within the Motor Trade gives me certain insights into the problems that consumers may encounter.

I have no legal qualifications.

If you have found my post helpful, please enhance my reputation by clicking on the Heart. Thank you

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I'm afraid that I have very little faith in group actions further this kind of low level of damages.


They take far too long to put together and if people sign up for these kind of things, it all acts as a placebo for action.


Far better for people to cause trouble individually where they can apply their own energy and their own anger to it and they remain in control all the way.



Then if they have a success and that success can be published on this forum, it may encourage other people to take their own action.


I don't imagine the Casehub action will ever get off the ground.


This is really a kind of crowdfunding litigation. It's a good idea in principle.


Of course, I would like to be proved wrong.


I notice that they don't say what date the initiative started – so we have no idea how long they've been waiting so far to get participants.

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Michael Green (the introducer) started a similar anti PPC/DVLA campaign 2 or 3 years ago. I can't recall if it fizzled out or my interest in the topic moved elsewhere.


This presentation is far more slick, professional and worth the 14 minutes to watch. It also has some real 'heavyweights' contributing (if they will excuse the expression).


I share BankFodder's scepticism but, as ever, good luck to it

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I agree with much of what you say, but in this case things are a little different.


This is no longer the campaign that Tony P recalls, which was 'Challenge the Fine' and was a vehicle to obtain information, which has resulted in this video from Casehub, which is an enabler for action by those affected by specific campaigns. As you will have seen, participation is open to those who have received CCJ's as a result of DVLA selling their details to PPC's, not just those who have paid the PCN charges as was the 'C t F' campaign. (Which has now been closed)


So far 104 of the 450 required to initiate the class action have signed up in fairly short order.


Whilst there may be only small amounts of money involved in the claim, the ramifications for the DVLA in being taken to court is significant.


It would be good if caggers could e-mail the link https://casehub.com/cases/dvlas-dirty-little-secret to their MP for their further education.

My time as a Police Officer and subsequently time working within the Motor Trade gives me certain insights into the problems that consumers may encounter.

I have no legal qualifications.

If you have found my post helpful, please enhance my reputation by clicking on the Heart. Thank you

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