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SimonF1

Kwik Fit - Horsham

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Actually i do have some proof thinking about it because i have the print out from Horsham before they messed with my car and my tyre wear was as follows

Tyre wear and depth

Front Right: Inside 6mm / Center 5mm / Outside 5mm

Front Left: Inside 4mm / Center 4mm / Outside 4mm

 

I also have the print out of my wheel alignment before and after from Worthing KF and its way off and would have a completely different tyre wear to the original Horsham printout.

So i emailed Trading Standards and attached documents and this is the result. So i now see why people don't bother to complain, the run around that goes with it.

 

"West Sussex Trading StandardsConsumer advice for West Sussex residents is provided by the Citizens Advice Consumer Service (CACS) which is a specialist service set up specifically to support you by way of self help advice and information. They can be contacted on the following telephone number 03454 040506.

If you have internet access you can seek advice from the Advice Guide web site at link. You will also find on the site a considerable amount of very helpful information which includes guidance leaflets, standard letters and links to other sources of information all of which is designed to help you solve your problem."

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What did it cost you to have the tracking re adjusted?

As this wasn't evident at the Horsham depot prior to them touching it, I would expect at the very least they refund the extra costs and if damage has been done to the two new tyres, get them to replace them.

 

It is very likey the branch was a franchise dealer so a message to the main company should elicit a result as has happened in some previous cases


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What did it cost you to have the tracking re adjusted?

As this wasn't evident at the Horsham depot prior to them touching it, I would expect at the very least they refund the extra costs and if damage has been done to the two new tyres, get them to replace them.

 

It is very likey the branch was a franchise dealer so a message to the main company should elicit a result as has happened in some previous cases

 

After i complained to KF Customer care i had a phone call 2 days later saying i can take my car in for a wheel alignment check and he said "the Horsham branch has problems with their machine so i can wait or go to another branch," So i chose Worthing as its easy to get to and i have a sister there. He went on to say that "i can ensure you that no funny business went on at Horsham." But he will say this however i don't see how he can ensure anything. he was not there and computer data is only as good as the input. Anyway Worthing re aligned the car at no charge.

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I've since found out my oil was not changed.

 

Had some friends around and we was talking about how bad the Horsham branch was and my friend just happens to look at the dipstick and he said "thought you had an oil change" i said i did then he showed me the oil on the dip stick and it was black as hell and smelt like burnt oil.

 

I phoned the Horsham branch up and spoke with the manager, He said 2 things to me about my oil and steering wheel alignment, He said "In a diesel car the oil turns black as soon as you start the car and the steering wheel not now straight inline with the car can be because of my tyres where worn differently that the new ones that went on".

 

This is different to what 99% of everyone else has told me and this even includes Worthing Kwik Fit, who are very good and i wish went there at the start or to my local mechanic.

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As much as I am not a fan of KF, they are correct in that the oil in a diesel will be black the minute the engine is started after a change. You could take a sample and send it to a laboratory if your really believe that it hasn't been changed.

 

Or, if you really want proof, do your next oil change yourself and see.

 

The steering wheel not being aligned centrally could well be due to wear, tear and bumping a curb, but it would be sorted and realigned by a professional mechanic who knew his job.

Don't let that go. If they are not willing to rectify, tell them you will be taking it to a 'proper' wheel alignment center and sending them the bill.

Edited by Conniff

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I didn't no that about the oil wow, but if that oil was new then im shocked because it's black as black and smells like old oil to me.

 

the wheel alignment you need to read the thread from the start really. the car has never had any alignment problems and drove fantastic until it came of their lifting jack and its clear from the end result that they was trying to get me to pay for tracking that was not needed, kwik fit in Worthing put the alignment right using a hunter machine and told me the from right was way way off, half way into the red. and that my tyres would have worn down faster and unevenly. now going back to Horsham when they took my tyres of they was worn nice and evenly.

 

I will be doing the oil change myself in the future and if i need tyres or anything outside my ability i will have my local mechanic do the work.

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When you do your oil change, put your old oil into the container the new oil was in and take it to the council tip. You can deposit it there free of charge.

Unless you want to do what your granddad would have done and that is use it to paint the underside. :)

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If you want to clean your engine, at oil change drain all the oil and measure how much you've taken out. take a third exactly out of the equation and do a mix cheap oil with a third of clean diesel.

In other words, if you drain 4.5 litres, mix 3 litres of cheap new oil with 1.5 litres of diesel.

Put this mix back in the engine and run it ON IDLE for 10 minutes.

Drain again and with the sump off drop another litre of clean diesel in the engine from the top so it drains straight out at the sump.

Change drain washer/sump (accordingly to model), replace filter and fill with fresh good quality oil.

Engine will be quieter, more efficient and smoother.

Don't forget to change air filter too, very important.

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