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SimonF1

Kwik Fit - Horsham

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I took a real nice car that drove fantastic in for just an oil

change and a new tyre. I just wanted a basic oil and oil filter

change, so i paid £49.99 online for the oil filter and oil change. I

also wanted a slow puncture sorted, so I took the car in and after being told I needed four tyres and the tracking was out, I said no way mate this car has only just had its MOT like 30 miles ago, so how can this be true? So he said: “well it needs one done as its got the inside popping out and he showed me and the tyre was good as new but it did have something in the tread so I agreed he could replace two tyres, so I took two new tyres at a cost of £140 for two new budget tyres and a number plate bulb that he said was a milky colour and another that worked sometimes but not all the time. I thought okay they know best, but I left with a car that could no longer drive straight (steering wheel no longer centre). The car is no longer driving straight, why and how could this happen on a tyre change?

 

I wish I never took the car into kwik fit. I’m not sure my car is

even legal now, the steering wheel is at a 10 o’clock position when i’m going straight!!! I’m gutted, I’ve given good money to them.

 

I’m going to trading standards about this and will post as many

reviews as I can regarding this (tracking cheat) that kwik fit seem

to do, also the extra parts that kwik fit always seem to add. I’m

not going to let this lie, I cannot afford this sort of cheat and it

needs to be exposed. They have made my car horrible to drive and maybe even against the law to take on the road?

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Have you been back to complain to the branch manager?

 

Always the first thing to do


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Changing two tyres would not have the effect you are stating. The only way I could see that happening is if the tracking has been adjusted.

 

Just reading a few threads on Kwik Fit will show how 'some' of them invent work.

 

Do you know anyone that could have a look for you but without doing any work?


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Changing two tyres would not have the effect you are stating. The only way I could see that happening is if the tracking has been adjusted.

 

This is what i was unsure about changing a tyre would it make the steering wheel one sided, it also feels different in turning and seems like it wanders like i have to much toe in or something.

The car was as straight as a dime when i took it in and the steering wheel was 12oclock lovely to drive.

 

This should be a criminal offence.

I have no one that can look at it for me i could only ask that they put it back as it was and hope they do.

 

I've made a compliant to kwik fit complaints department via their website and will also use the CEO email provided here by old cogger. thanks guy's and hope they do the right thing.

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Its not a criminal offence to incorrectly adjust your tracking.

 

Take the car back to them and ask them to check its been done correctly noting the differences you now have with the steering wheel etc


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I didn't ask for the tracking to be touched. I just wanted a tyre change and some oil. so why touch the tracking?

The car has only just had a MOT the tracking was fine and i never asked for anyone to touch it, so for them to mess with it and then try and charge me to have it centred again should be a criminal offence.

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If you haven't contacted the centre as yet, I would recommend doing so by phone BUT only if you can record the call. You do not have to tell them that you are doing so. They may just say something incriminating.

You could go and complain to them and demand they sort it out. I still cannot see this as anything but the tracking. If they had damaged a wheel during the replacement process, your steering wheel should still be the same but as it is not, somebody has done something.


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makes you wonder IF they jacked up on track rod etc??? or similar?


:mad2::-x:jaw::sad:

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I didn't ask for the tracking to be touched. I just wanted a tyre change and some oil. so why touch the tracking?

The car has only just had a MOT the tracking was fine and i never asked for anyone to touch it, so for them to mess with it and then try and charge me to have it centred again should be a criminal offence.

 

MOT check tracking??? only if Tyre worn on one side possibly? or uneven ?


:mad2::-x:jaw::sad:

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makes you wonder IF they jacked up on track rod etc??? or similar?

 

You raise a very good point. If at any time the tracing rods got bent by using them as a jacking point OR got them caught during jacking, this would have the same effect.


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Have you had the car in another garage to check everything is ok?

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MOT check tracking??? only if Tyre worn on one side possibly? or uneven ?

 

1) car had MOT on 3rd March (do they check tracking? i don't know) the car drove perfect and it had new tyres on so why would they check it? tracking was fine by how it drove.

2) I brought the car 8th march

3) I drove the car about 30 miles then i booked it into kwik fit for oil change and to fix a slow puncture. (puncture was on the NSR) !!

4) The car drove lovely nice and straight 12 oclock steering wheel no wobble no knocking.

5) after kwik fit the car is awful to drive and has a 10 oclock steering position while going on a straight road.

 

I'm not a mechanic so its the best i can describe it.

I now need another day of work just to phone and see if i can get the car back in for rework. can they even be trusted not to make things worse?

wish i never went there in the first place.

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Have you had the car in another garage to check everything is ok?

 

 

///?????


:mad2::-x:jaw::sad:

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///?????

 

No i haven't and can't afford to.

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No dont take it to another garage, that will only complicate any redress from kwik fit as they will undoubtedly claim the other garage has caused the problem.

You MUST take it back to kwik fit for remedy, only if they dont fix it or refuse to fix it, do you then go elsewhere.

 

If you do have to take it to a 3rd party garage for repairs then that forms the basis if a claim against kwik fit but sadly not if you dont offer kwik fit the chance to remedy first.

 

Whats actually on the invoice from KF ?

Does it just say for 2 x tyres?

 

Oh and finally just for information, tracking is NOT part of an MoT test


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Pull or drift on the car can be caused by multiple things but front wheel tracking is not one of them! It's a common misconception.

 

 

Tracking or vehicle geometry setting should always be done from back to front i.e rear tracking and camber adjustment first and then the front. However the steering wheel must always be locked in the straight ahead position and the toe in/out has a tolerance for each axle along with an individual measurement and cross axle measurement/tolerance.

 

 

Assuming all is correct then it is possible for a car to drift and the generally accepted standard is one lane change over 100 meters at 60 MPH.

 

 

If the car is outside these figures then you need to look at tyre conicity and a term called PRAT. If after checking this then subframe alignment needs to be checked.

 

 

Most of the above is beyond the capabilities of a kwik fit fitter or their management so you might now have to refer to a main dealer.

 

 

What car is it anyway?

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Most likely they "adjusted" the track rod nut by a couple of turns so they could claim that new tyres need alignment and squeeze another £40 from you.

Avoid them like the plague in future.

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Most likely they "adjusted" the track rod nut by a couple of turns so they could claim that new tyres need alignment and squeeze another £40 from you.

Avoid them like the plague in future.

 

Spot on mate. its what's happened.

 

I took the car into another kwik fit branch and they used a hunter machine to show the wheel alignment and the front right was way way off so they checked all wheel balances and realigned the fronts and now the car (fiesta mk6 07 plate) can drive down a straight road with the steering wheel at 12 oclock position again instead of 10 oclock.

 

Horsham Kwik Fit is as corrupt as hell and i will never be going there again.

I'm still ****ed that them animals at Horsham can do this to my car. like i say it drove fantastic until they changed two tyres.

In the future i will use my local garage and give them some business.

 

Worthing Kwik Fit were very helpful though so credit were credits due.

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No dont take it to another garage, that will only complicate any redress from kwik fit as they will undoubtedly claim the other garage has caused the problem.

You MUST take it back to kwik fit for remedy, only if they dont fix it or refuse to fix it, do you then go elsewhere.

 

If you do have to take it to a 3rd party garage for repairs then that forms the basis if a claim against kwik fit but sadly not if you dont offer kwik fit the chance to remedy first.

 

Whats actually on the invoice from KF ?

Does it just say for 2 x tyres?

 

Oh and finally just for information, tracking is NOT part of an MoT test

 

on the invoice it has

oil filter

oil change

2 tyres

2 valves

2 balance

2 tyres disposal

2 bulbs

 

none of the above should have put my wheel alignment out. and every mechanic i've spoke to say the same. "STAY THE HELL AWAY FROM KWIK FIT"

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Well, at least they haven't damaged your car beyond repair as they do in many other occasions

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Well, at least they haven't damaged your car beyond repair as they do in many other occasions

 

Yes i can imagine, they have got away with so much for so long, they think they are above the law and in some ways they are, just like all big corporate companies they can do what they want with the public.

lesson learned here now :) they will never get me again and i will be sure to pass on how bad they are. different branches will give different results and i'm sure if i had gone to KF Worthing i would probably have been ok, But that Horsham branch needs to be investigated.

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well formal complaint to the CEO, and trading standards!


:mad2::-x:jaw::sad:

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well formal complaint to the CEO, and trading standards!

 

My proof is ? my word against there's?

I have both invoices now, But i don't see how it could prove anything either way.

if i had a mechanics report before i took the car to KF then ya, But i think they will just say the car was bad when it came in and how could i prove it any other way?

 

I don't want to waste all my time chasing these for nothing. But if you think it would really make a difference then i will. and thanks for the advice.

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we have so many reports regarding kwick tits that I am sure they are overdue a place on Watchdog.

 

Until these people are challenged they will keep doing this.


PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

 

 

 

The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

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