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    • I had exactly the same issues.   Grossly over estimated bills from January onwards.  Despite what they claim, they are effectively taking an interest free loan from their customer base to keep the company in business.   They can dress it up how they like.  It’s irrelevant if they reconcile the bills the following month because they just over bill again thus keeping a rolling interest free loan.   it took two months of constant badgering to be finally moved to a fixed DD.   Once that was done I didn’t care how much they over-estimated by.   I had raised a query with the ombudsman over the billing fiasco and they readied a complaint should I wish to proceed.   I thought everything was sorted until May/June whereby I was allegedly more in debt then I was expecting to the tune of an extra months DD.   On querying it, it transpired that even though I was on a fixed monthly DD, because the bill was generated less than 5 days before the DD was due to be taken they didn’t take the DD.   They offered £5 compensation by way of apology but wanted to take two months DD in June.  I told them where to get off.   With appalling customer service,  bills that you need a Maths degree to follow, and I do have one and still struggled, inability to follow through on any agreements, constant gross over-estimation, the missed DD was the final straw and I proceeded with complaint to ombudsman.   Prior to getting to that stage I had to quote Symbio’s own complaints procedure to them to get any sort of response.   Their final offer to me was £25 goodwill and to waive an exit fee. The offer was derisory given the time it had taken to get things sorted and the continuing ineptitude.  Also, the whole thing has dragged on so long (5 months) I was already in the final 49 days of my contract and therefore there were no exit fees to pay and therefore nothing to waive.   Anyway, upshot is, ombudsman found in my favour.  Ordered an apology and a goodwill payment. Symbio appealed but were told the decision stood.   This week I received the goodwill payment.   I promptly left an honest and truthful review on trustpilot.   The next morning I received an email from Symbio with an apology.   This was followed an hour later with an email from trustpilot saying Symbio had replied to the review.  On reading the response they have accused me of not following procedure and of cyber bullying.   The company is a complete joke.
    • why not simply tell you supplier they have the wrong meter number you been paying for usage , and ofcourse you can view this online too so its not as if you'll owe anything you might get a nice surprise and find you are owed a refund.
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    • I would add, many companies have done everything possible to manage and carry on in difficult Covid19 circumstances to supply customers with what they need.   Continually making excuses for delays is not what I'd want from an installer and maybe the £100 deposit is not so important.   Get this deposit back if you can but, more importantly, find a local installer recommended by family or friends to carry out the works.
    • Hello all,   I hope you can assist me, as I am quite lost and confused at the moment.   Two years ago I moved to my actual flat. Throughout this time I have been with EDF first and now EON. When I moved in, my landlord didn't quite know which one was my meter and I picked the one that I believed was mine (now reading you I know I should have done a burner test..). During this time, I have been paying my bills and submitting the numbers that I believed mine, which actually agreed with my consuming patterns.   Today, all the meters appeared with numbers, but the one next to the one that I was using, which appeared with a different flat number. As you might have guessed, none of them had my flat number. I have just made the test and it looks like that one may be mine.   Now, how should I proceed? I have been paying bills is not like I wanted to avoid paying, but clearly there has been an issue. Could you please advice me on how to proceed?   Lastly, in terms of meter serial number, the one that I was using matches my bill and I guess my neighbor bill. The additional doubt I have is, who is paying for my meter and why are they still providing me with gas if no one is paying the one that seems to be my real meter.   Many thanks!    
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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ESA & the Work Programme - what happens?


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Hi, I'm looking to get some advice on this issue :

 

I went from JSA to ESA, having gone the 13 week EPS with fit notes from my Doctor. I phoned my ingeus advisor to tell them and they are saying I have to attend to focus on where i go from here... I ended the call bemused & upset...

 

I haven't had the WCA Medical assessment, only just started my claim so I assume in the 'Waiting' phase - I'm also awaiting an appointment with mental health professional to go over my issues. I barely leave the house atm & just thinking about the journey into their office has me worried...

 

I'm also confused as I was told previously I wouldn't have to attend, now they changed their story & it's making me paranoid and anxious all over! I have always kept in contact with them but this has made me consider removing consent as it's very stressful getting told one thing then bombarded with them saying the exact opposite.

 

Can anyone help on this issue? I seem to see some people saying it's not compulsory to attend once in the waiting phase of ESA.

 

I've considered phoning the JCP to ask the ESA advisor about this as they are really good and actually helpful.

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Whilst you are on ESA assessment rate you do not need to attend any work program interviews, You can simply call them up and tell them you have moved to ESA and that you don't wish to attend any longer.

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I got my next appointment letter, tried to phone... nothing. Try again next week.

 

Does it matter if they say mandatory appointments on the letter? I'm worried they'll put me through to my advisor, who is quite pushy & they'll insist I attend... :|

 

Thank you for the heads up btw!

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Once you are on ESA Assessment rate you don't have an advisor at the job centre, Once your JSA claim is closed so is contact with JCP and Work Program. I would keep the letter and call them on Monday just to inform you won't be attending because your claiming ESA now.

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They're hoping you don't realise you don't need to attend. They more than likely know you don't need to really go, unless you either volunteer or are in WRAG and have been referred.

 

If you speak to JCP, I'm sure they'd tell you that you don't need to go either.

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only thing is a compliance interview at the JCP office (which I understand is mandatory) but in my experience that's once a year while on ESA assessment phase and it comes round approx. 6 - 8 months after you started claiming ESA

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only thing is a compliance interview at the JCP office (which I understand is mandatory) but in my experience that's once a year while on ESA assessment phase and it comes round approx. 6 - 8 months after you started claiming ESA

 

Well, ESA claimants in the Assessment Phase or the WRAG can be asked to attend Work Focused Interviews at the Jobcentre. These should be no more often than once per month, although some people never get asked to attend one at all. They're a pain, but as long as you show up they can't be used to stop or sanction payments. Compliance Interviews are something different: anyone on any benefit could, in theory, be required to attend one although many claimants never are.

 

I agree with Nystagmite: in the OP's case the WP Provider is hoping that Apple19 isn't aware of the rules.

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I got my next appointment letter, tried to phone... nothing. Try again next week.

 

I'm worried they'll put me through to my advisor, who is quite pushy & they'll insist I attend... :|

 

If you want to avoid the risk of being pushed in to agreeing to attend, you have the option of writing either an email or a letter. It only needs a couple of lines and has the advantage that it isn't so easy for them to pester you for more information or apply pressure.

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Well during the phone call to tell them I was on ESA, I thought the advisor started talking alittle hushed...like they didn't want others to hear what they said. I refuted these comments but they continued to pressure me... it made me feel so small...

But thinking about it, sometime later I was like... none of what they said made any sense at all :???: It was like word vomit & nonsense rambling!

 

Thank you again for the replies folks

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