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Return good bought online.

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I just ran into something that I want to "brave my self" if something goes wrong.


The problem is I am trying to return a phone (quite expensive) I bought online (UK base retailer). The company does not allow to book return over the phone, only on their website.


However, I cannot book a return form their website. I email them about the situation, they reply to me that they are looking into it and the problem could take up to 5 working day to fix.


That make me confuse is that under Consumer Contracts Regulations (CCR) i have 14 day to told them, which i already did and they accept the return, and another 14 day to send it back.However, I am too busy to book an online return untill today, then this problem happen. But if I wait for 5 working day, it will be over the 14 day dead line to return under CCR



The question I have is am I protect under CCR if I wait for them to sort it out or I should return the item back before the 14 day deadline.

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as long as you have proof you informed them of the issue within 14 days

they cant argue,




please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Why don't you tell us more about it - especially who the company is.

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