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    • i would suggest that you stick to researching on here only. use our search top right for say CTAX or liability order.   you seriously have some wild theories, but those are understandable.   as i have said, there won't be a court hearing you need nor would that help you at all nor are expected to attend, it's not like that, it's merely a rubberstamp exercise .   there is no right of forced entry for bailiffs collecting CTAX debts. the bailiff process is one of a letter which will be entitled Notice of enforcement, this gives you 7 days to pay the sum it outlines with an associated fee of £75 for it being sent. the 2nd step will be a visit, you have no legal remit to engage with them at all, i i would not do so under any circumstances, that visit will add a further £235 fee those are the only things a bailiff can do. the most they can charge is a total of £310.   police do not ever get involved in civil matters like CTAX debt. not sure where you ever got that idea from.   its saturday now so use the W/end wisely, get reading up HERE ONLY it might well pay you on monday to go RING the council CTAX dept and plead poverty etc etc. it might also pay you to find the email address or even better phone number of your local MP and get him involved. they can do wonders.   dx 
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    • Hi Stu and dx1000uk,   I have done the online assessment and as I suspected I already receive the maximum benefits available to me.   Yes I was referring to the fact that some times I know that non-payment of council tax can lead to imprisonment so thanks for clarifying.   let's say I can't make their demands for payment and they do send bailiffs in, I assume these are the type of bailiffs I can just not let in and then after a certain amount of attempts they give up right? does the council then not send the police round? This is what I can't work out and worries me.   The council already know that I am struggling and can't make the payments but when do I get my chance to tell a court or the police that it's not that I don't want to pay but that I can't pay?    Walshy
    • Hi Stu and dx1000uk,   I have done the online assessment and as I suspected I already receive the maximum benefits available ot me. Yes I was referring to the fact that some times I know that non-payment of council tax can lead to imprisonment so thanks for clarifying. But let's say I can't make their demands for payment and they do send bailiffs in, I assume these are the type of bailiffs I can just not let in and then after a certain amount of attempts they give up right? But does the council then not send the police round? This is what I can't work out and worries me. The council already know that I am struggling and can't make the payments but when do I get my chance to tell a court or the police that it's not that I don't want to pay but that I can't pay?    Walshy
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      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
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      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
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Introductory service from an agent on Rightmove


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Hi all

 

This is a bit of a strange one but hoping someone can give me some advice.

 

Last year we enquired about a property in Spain via Rightmove

the agency "introduced" us to a local agent in Spain.

They did nothing but forward our e-mail as far as I can tell.

 

 

During the purchase of the property the agency told us that a 3% fee was payable to the Rightmove agency.

I did think that was a bit steep for doing nothing but the deal was a good one on the property so we didn't say anything.

 

I transferred the 3% along with the rest of the money to my new Spanish bank account

and our agent and solicitor handled the purchase.

 

 

Long story short,

we ended up paying more tax than expected, and the funds for the 3% were used by the solicitor

I did not know this until afterwards when the Rightmove agency started chasing me for payment.

 

 

I queried it as I thought it had been paid then found out that actually it hadn't and was no longer available.

Of course I was annoyed neither the agent or the solicitor informed me of the change.

 

Another long story short,

the agent said the builders would give us the choice on the apartment and solarium we wanted

as we were the first to make an offer and it was a distressed property.

We told the agency what we wanted

 

 

fast forward several months we find out that actually,

due to the deeds we could never have had a different solarium

and therefore ended up with the right apartment but wrong solarium with no warning at all.

 

 

The agency told us complete nonsense, probably to secure our sale,

and simply didn't do their homework first on the property.

Of course we were livid and also very upset

 

 

end result is we owned the apartment and after discussing with our solicitor

they said there was no way to change anything.

The next thing is I get an email chasing the 3%

 

 

I felt that was outrageous given the huge mistake made by the company

that the Rightmove agency introduced us to so I've refused to pay it.

 

 

The Rightmove agency tell me that all they do is introduce and have nothing more to do with it,

so will take me to small claims.

I should point out I've never signed any contract with the Rightmove agency at all.

 

 

Personally I feel that for 3% (around £1200) I should get some value from the service they have provided

and if they are introducing surely they have some responsibility to ensure they are introducing us to competent professionals.

 

Am I mistaken, can they get away with this :|?

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If you haven't signed anything with rightmove you owe them nothing.

Make sure you haven't signed anything in the Spanish paperwork related to rightmove introductory fee.

Also look at the small print in the emails from them.

If nothing is there it only means that there was never any sort of agreement.

However as you knew about the 3% from the start, I assume that they communicated this to you and you agreed.

Remember that a confirmation email is as good as hard signature nowadays and a county court judge will probably see that as an agreement as good as signed in ink.

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Thanks for the reply!

 

Yes I think that's the problem as I did acknowledge the invoice by e-mail originally it is only since we've had complications with the purchase that I feel that paying them is unfair given they introduced me to this particular agency in Spain, and it is that introduction I am paying them good money for.

 

I thought this may be the case, very frustrating.

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Check if in the Spanish paperwork there's an insurance premium paid for shortfalls.

Years ago my friend bought a villa in Spain off plan but when it was built it was a 3 bedroom instead of 4.

There was insurance in place for this sort of things and he got some money back.

May be a standard Spanish thing, just guessing but worth checking

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I think it would help if you can ask rightmove to provide the set of T&Cs they say you agreed to, and post them here.

 

If you did agree to pay rightmove a 3% fee for making an introduction then I don't see how you can escape that, even if the introduction was rubbish, but you should check what you actually agreed to.

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