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    • Notice Before Action Dear Sir/madam You have lost the following items. 1)      P2G72688861 2)      P2G73791631 3)      P2G74330511 I understand you eventually accepted liability for these lost items and have agreed to reimburse the postage costs but not the values. You suggest this is due to my failing to take out additional insurance.   I am not prepared to accept your position and shall be issuing a summons on 18th August for £180, should you choose not to reimburse the values allocated to the items you have lost. In particular: Item 1) This parcel was damaged by your courier and rejected by the addressee. It appears rather than return the parcel and contents to me, your courier decided to throw the item away. Thus the item has become lost, and therefore (due to my not paying extra for insurance against loss), you have chosen not to compensate. Do you seriously expect to ‘lose’ an item on purpose by throwing it away, and then claim it has been lost and therefore not covered? Item 2) This parcel was lost and I made a claim. During the period of claim, the parcel was found and began to track. Ultimately being delivered (according to an email to the addressee, at 1.41 am 19 July 2020). Clearly the parcel was not delivered at such a time. You have subsequently suggested delivery was at a different time. Despite these suggestions of proper delivery, you have been unable to prove delivery at all, the addressee has confirmed he has not received the item and you have accepted the item is lost.  I do not accept you can be so careless as to lose an item twice. When I purchased this sending through P2G, I selected Parcelforce 48 as the courier. This service has a compensation value of up to £100 for loss. This is why I selected them. It appears however, you chose not to purchase this service from Parcelforce, but an alternative service purporting to be Parcelforce 48, but excluding the standard compensation.  This is not what I had purchased. I do not accept your claim that I should have paid extra for insurance for you to insure, when I had already purchased a service which carried automatic insurance. Further, the service was supposed to be a 48 hour service. The parcel was not collected within the 48 hour period, let alone delivered within it.  I consider the delays in ensuring delivery within the expected timeframe would have contributed to the loss of this item. I hold you responsible for the loss.   Item 3) This item was also subject to a claim for loss. During your investigations, this item was also found and started to track. Messages advising  "Enquiry resolved", "INT Hold" and "Out for delivery”, suggest the item had eventually been found. I do not accept you can be so careless as to find a lost item and subsequently lose it again, regardless of whether I had purchased additional insured. Indeed, the option to purchase such insurance was not available as the item appears to have been excluded from such insurance.   Yours faithfully
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rvj87

Trouble cancelling Ashbourne Management contract.

style="text-align:center;"> Please note that this topic has not had any new posts for the last 1443 days.

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Hi RVJ,

 

Sorry, I wrongly assumed you had cancelled the DD mandate.

 

It was right that you paid the DD due at the start of May after giving notice to cancel on 8th April.

 

Contact your bank and ask them to refund you the DD taken this month as allowed by the Direct Debit Guarantee Scheme. You don't need to give the bank any reason for this and they should refund you quickly.

 

Also, tell your bank to cancel the DD mandate so no more DD's are taken.

 

:-)


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Hi slick,

thanks. I didn't know I could claim a direct debit refund.

I'll get on to lloyds today.

 

 

Once that's done is there anything else I need to do?

 

 

Or should I expect to hear from ashbourne about it?

 

Sorry for what might be silly questions but having heard nothing back from them.

 

 

.. anyway I'll let you know what happens

thank you

RVJ

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yep under the DD guarantee of your bank.

simply tell them the date you cancelled

they'll do the rest

 

 

dx


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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Hi RVJ,

 

Just let us know when you've got the bank to refund you.

 

AMSL will not be happy but that's THEIR problem. :wink:

 

:-)


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Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

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Hello again,

I am so sorry to have kept you waiting for months.

 

I have been meaning for some time now to tell you that I got my money back and got my DD cancelled.

I was so focused on that one thing that I completely forgot about letting you know.

I had no idea it had been so long.

 

I've had a lot on my plate recently and my health problems seem to get worse by the day.

I kept on telling myself I have to check back with CAG but every time I kept getting sidetracked by one thing or another. But enough excuses.

 

I apologise for leaving you hanging on for so long, especially after all your help.

 

I hope you can forgive me and would like to thank you for all your invaluable help and advice.

Without your input I would never have gotten anything done.

Thank you one and all for helping me beat Ashbourne and get my money back.

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hey thanks for letting us know

at least you did do it

many don't bother.

 

 

glad its sorted and the great CAG helped.

 

 

dx

 

 

 

 

 

 

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please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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Hi RVJ,

 

I kept on telling myself I have to check back with CAG but every time I kept getting sidetracked by one thing or another.

 

Lol !! I have just the opposite problem - I try to do one thing or another but keep getting side-tracked by CAG !!

 

Let us know if AMSL bother you again.

 

If you can help CAG now or in the future, a Site Donation will help us be here for you and others in the future.

 

:-)


We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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