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    • Thanks for the advice and pointers much appreciated, letter will come from daughter in law but I would type it her up and print it off for her.   The officer told her he could not guarantee it would not happen again like you say I am astounded the Police have time to be stopping a driver who has proved 5 times now that she is legal to be on the road none of it makes sense.
    • We requested evidence for the PCNs and have received this. Where do we go from here?  BW_Legal_Evidence-compressed.pdf
    • Definitely move the cars ASAP, the bailiff will come back and clamp them, don't wait bailiffs can now call on Sundays and most Bank Holidays.
    • What should you do? Totally ignore them. Next time you are there take photographs of Athena's notice at the entrance to the car park plus the position of the others as well as any difference between the T&Cs of their signs. Also a picture of their payment meter as the T&Cs there are often different from the signs. Check with the local council to see if Athena have permission to erect signs and ANPR cameras under the Town & Country [Advertisements] Regulations -they are often online these days. Also ignore any future correspondence from them and their unregulated debt collectors and do not be afraid of ever escalating fees most of which have no basis in Law. The time to come back to us is if they send you a letter of claim where a snotty letter to them may discourage them.Also read other threads on here to get an idea of the numties you are dealing with. One amoeba has more intelligence than all the car parking rogues together. It is still worthwhile contacting Lidl even without your receipt and especially where you have a record of regular visits to them.
    • First, I'm a bit surprised that your local police force has the manpower and time to waste chasing up a complaint from a member of the public that a motability car's paperwork may not be in order, bearing in mind that most forces can't be bothered to follow up reported burglaries, if stories in the popular press are to be believed.  But if that's what the police officer has told you, that's what he's told you.   If you want to follow up his suggestion to make a complaint, check your local force's website for how to do so.  Or (bearing in mind the history of problems that you've had before) write straight to the Chief Constable (website again).   Simply say you want to make a complaint about the number of times your daughter (or whoever) has been stopped by the police for no apparent reason.  Give a list of when and where this has happened and what the outcome was (presumably that the police took no further action).  I would also add that in the latest incident the police officer actually suggested making a complaint about the number of stops.  Not only do you (or your daughter or son or whoever it is) find this police action to be extremely distressing, but you also consider it a waste of scarce police resources.   Ask for an explanation as to why this keeps happening and ask for an assurance that the police will stop doing it.   You may also want to add (see what others advise about this) that the police officer in the latest incident also told you that they had received a call from someone saying that the car's paper work "might not be in order".  Say that you are concerned that whoever made this false allegation is wasting police time.  (You may want to think carefully about this as it may not improve your daughter's relationship with her neighbour!  If the allegation came from the neighbour.)   Those are my initial thoughts but it's a bit late to be thinking clearly.  See what others suggest rather than just relying on my suggestions.   [The letter really needs to come from your daughter (or whichever family member keeps being stopped) and not you, unless you can make it perfectly clear in the letter who it is that is being stopped etc. and that you are complaining on their behalf.  Is that clear?]
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axil23

[mis] Sold add on Insurance?- Bravofly/lastminute.com

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I bought a flight on Bravofly which is a lastminute.com company.

 

 

I did not tick a box that added on a cancellation Insurance policy to my order.

 

 

Only found out on the confirmation page when they had charged me £30 extra.

 

 

Emailed them and they replied the following.

 

Thank you for e_mailing us.

 

We would like to inform you that it is not possible to cancel the Full flex insurance after being booked.

 

If you think that you have not selected the insurance ,

we invite you to send us a bank statement showing that .

 

 

Isn't there a cooling off period for insurance policies regardless of what the policy is?

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I believe that someone from the company is proposing to come onto this thread and to make a response.

 

This kind of customer engagement is excellent – even if the response ends up not being exactly what one is looking for.


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I believe that someone from the company is proposing to come onto this thread and to make a response.

 

This kind of customer engagement is excellent – even if the response ends up not being exactly what one is looking for.

 

Look forward to it. In the meanwhile does anyone know if I am covered by the cooling off period? Or if I should take this up with my credit card since I did not ask for the product.

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I will be interested to see how providing a bank statement could show that someone did or did not tick a box on a website?


RMW

"If you want my parking space, please take my disability" Common car park sign in France.

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You should have had an email confirmation of your booking, which is normally automatic on most sites. In that email, it should confirm everything about what you purchased including Insurance. My experience with many websites, is that the Insurance option is the default position and you have to uncheck the box by clicking on it, to remove the Insurance.

 

Once you purchase these types of Insurance with a travel booking, i don't think there is any cooling off period. The premium is passed to the Insurers and they don't refund, if taken out by mistake.


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You should have had an email confirmation of your booking, which is normally automatic on most sites. In that email, it should confirm everything about what you purchased including Insurance. My experience with many websites, is that the Insurance option is the default position and you have to uncheck the box by clicking on it, to remove the Insurance.

 

Once you purchase these types of Insurance with a travel booking, i don't think there is any cooling off period. The premium is passed to the Insurers and they don't refund, if taken out by mistake.

Aren't pre-ticking those boxes against regulations now though? So you have to purposefully tick it?

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Aren't pre-ticking those boxes against regulations now though? So you have to purposefully tick it?

 

Yes there was some change required, but without going to the site the OP mentions i don't know how that site works. The last time i booked some travel tickets, the Insurance box was ticked on a site and i unticked it, as i did not want it.


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Does this mean we have to keep screenprints of each and every webpage when making a booking?.

 

If so, I'd be choosing not to use sites like bravofly.

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I wouldn't either. They don't even bother replying to my emails anymore. Just had the initial one at the start asking for my bank statement!

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Just so I am clear I am unable to make a formal complaint against them to any government organisation right?

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Phone the FOS to see if they can deal with such a complaint. If not, you might have to complain to the relevant Travel Industry body ABTA ?

 

Bravofly will just tell you and anyone you complained to that you clicked through to buy the Insurance and paid the premium.

 

It is your decision about how much time you are willing to spend on a complaint for a £30 Insurance product.


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Of course. time is a factor in all this. But please also consider (take in to account) those that will go through the same anguish, if the OP don't complain to the proper organisation. Raising it here is a start but it may not be enough.

 

Yes, it's 30 pounds. but this may well be a lot of money for someone going on a small low budget holiday after a long time.

 

The citizens advice consumer service can tell you if the Financial Ombudsman service or any other organisation will be able to help. Their website address is:

 

https://www.citizensadvice.org.uk/consumer/get-more-help/if-you-need-more-help-about-a-consumer-issue/

 

If you make a complaint to citizens advice consumer service they will automatically inform trading standards about this, so you don't have to.

 

They should also be able to tell you what your next port of call should be. e.g. lastminute.com (as bravofly is part of the group - dont know if they are part of lasminute.com or lastminute.comGroup), ABTA, Financial Ombudsman service or another organisation.

Edited by parity4all

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