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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Athena APNR civil parking charge notice.


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Hello, I have recently come across this thread and at my wits end. I'm someone that has always paid whatever fine possible and tried to stay away from these wicked exploitation which brings me to my recent dilemma.

 

I received a 'civil parking charge notice' by the above mentioned body of Athena APNR Ltd. It details the

Incident date : 5/3/16

Issue date: 9/3/16

Parking charge: £90

 

With no mention of a law under any section by the way.

 

The problem is the time I have used the parking space. I parked there due to the fact that the store was closed which was at 2:47 am. My question is that is this valid as the space wasn't in use or in breach of any laws. Is this enforcement valid at these times?

 

Pls help!!!

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Hello, I have recently come across this thread and at my wits end. I'm someone that has always paid whatever fine possible and tried to stay away from these wicked exploitation which brings me to my recent dilemma.

 

I received a 'civil parking chargeicon notice' by the above mentioned body of Athena APNR Ltd. It details the

Incident date : 5/3/16

Issue date: 9/3/16

parking chargeicon: £90

 

Notice to keeper

 

With no mention of a law under any section by the way.

 

The problem is the time I have used the parking space. I parked there due to the fact that the store was closed which was at 2:47 am. My question is that is this valid as the space wasn't in use or in breach of any laws. Is this enforcement valid at these times?

 

Pls help!!!

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Hi and welcome to CAG

 

Athena are part of the VERY flawed IPC and as such tend not to follow PoFA 2012 when it suits them.

 

It is fairly pointless appealing to them as no doubt they say the time for appeal has passed. It is also pointless appealing to the IPC as they are the parking companies best mates and NOT independant at all which is probably why they have changed their name from the 'Independant Parking Committee' to the International Parking Community.

 

You could appeal to Athena then follow through to the IPC if only to cost Athena. Otherwise I would be thinking of ignoring them.

 

Can you go back and photograph the signs, checking to see if there is lighting on the signs

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Well, it could be a legitimate charge if you read and understood the contract offered to you at the time. Were there signs at the entrance to the car park and were they illuminated so they could be easily read?

There are many ways of defeating this claim and the visibility of the signage is just one of them. Another is the paperwork they have sent you being not compliant to create keeper liability and failure to show who the creditor is on their letter. When EXACTLY did you receive the demand as it has to be on your doorstep by the 20th march at the latest. If after that then again, no keeper liability.

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Thank you both for the insight. I actually received the letter a week before the 24th, not sure of that day but opening it on the 24th.

 

There were no luminated or visible signs anywhere visible, the place was pitch black and I remember thinking of leaving the site due to the place being unlit and such because of theft.

 

Are these cameras or laws enforced 24hrs of everyday though the shop was closed and it was the dead of night?

 

Thanks

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They are all automatic so no human intervention. There was a famous case of someone pushing a shopping trolley around a car park in the dead of night with his nimber plate attached just to see if they really do just issue these claims and they do, the photos clearly showed a bloke pushing a shopping trolley and the company refused to cancel until it became very public and even then they claimed that they had rigourous procedures in place.

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