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Help!!! SCS Peeling Sofa Complaint


Disco_V_rescue
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Can anyone offer any advice on how to go about complaining about my peeling sofas........

 

Order placed end of December 2013, paid just over half of balance by debit card

Remaining balance paid April 2014, by cash

 

Delivery of sofas around June 2014, all good, happy with new sofas.

 

After a few months noticed a slight cracking in the leather, by 12 months old the leather had started to peel, mainly on the armrests and the backrests, with one thing and another, a family bereavement and usual stresses and strains, I haven't had the head nor the energy to fight this but it is getting much worse and I feel that my new sofas should last much longer than this, after all they are from a range called 'endurance' which claims to be 'an exclusive high performance range' with 'advanced technology', 'increased durability', 'more enduring than normal leather'.

 

The sofas are used by 2 adults only, no kids, no pets and for only a couple of hours each evening, due to us being mostly either at work or sleeping!! Not exactly high usage at all.

 

I still have the tags attached to the sofas which boast 'virtually child proof', 'designed to withstand the pressures of a busy family life' and 'improves with age, guaranteed to stay looking good for years to come'.

 

It really is getting worse every day and I'm ashamed to let anyone see it now.

 

I really feel that it is not fit for purpose and wish that I hadn't paid upfront in full for it, if it was on credit I wouldn't give them a penny more.

 

I would like to attach photos but can't as I'm new :frown:

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retailer?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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There was a court case a few years back regarding a very similar issue, where the Judge actually visited the claimants house, because the store were denying there being a fault. The store were claiming it was badly looked after, a child had repeatedly had a nappy changed etc. They claimant won against the store and got a full refund, plus their costs back.

 

What you would have to do is to get it inspected by companies that provide such reports. If you look at the furniture ombudsman site, there are details of inspection reports which i think cost £130. If the report is in your favour, then you can pursue this with SCS and if they don't provide an agreeable resolution, you can issue a court claim against them. If it gets to that stage you can come back for more advice and there are people on here with the know how.

 

I doubt that SCS would carry out an inspection at their cost or if they did it might not be independent. Hence why you might want to get your own report first and then pursue SCS.

We could do with some help from you.

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Thanks for the advice, i believe that scs charge £75 to look at an out of warranty product. Not sure how i stand on this, on the bottom of the receipt it says '10 year warranty....to register visit http://www.scs......', something i did not do unfortunately.

 

I really wish I could post photos for everyone to see:frown:

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I think you are better getting your own report done.

 

I have seen reported too many store obtained inspection reports blaming the homeowner and the truly independent reports come to an entirely different conclusion.

 

The problem with many of the leather suites is that they are imported on a massive scale from China and some of the quality is rubbish. Some stores even give them italian sounding names, inferring they were made in Italy with quality materials.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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Thanks for the advice, i believe that scs charge £75 to look at an out of warranty product. Not sure how i stand on this, on the bottom of the receipt it says '10 year warranty....to register visit http://www.scs......', something i did not do unfortunately.

 

I really wish I could post photos for everyone to see:frown:

 

 

you can upload

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

I moved it

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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My brother has an SCS leather suite bought years ( probably 15+ years) ago and there is no such damage. They have loads of animals, older kids/adults, several house moves.

 

I thinks this is just poor quality material that has been used that is not hard wearing. It could just be the surface that was leather and the rest is synthetic. In the court case i mentioned, it was found that the material was a combination of leather and synthetic, when the store advertised it as leather. So they won, as the suite was not what was sold to them.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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  • 2 months later...

Is there any update for the original issue, please ?

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Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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UPDATE -

 

I refused to pay the company to come and inspect the sofas and asked them if they'd rather me return them to the store I purchased them from, after a few phone calls and emails providing them with photos, they have invited me to return to the store and choose replacement furniture. I'm pleased that they agree with me on the condition of my furniture and look forward to choosing replacements, at the moment I haven't seen anything I like so I'll hang on a little longer.

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:thumb:

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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  • 3 weeks later...
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