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housing/C.T. overpayment possible L.A. admin error

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Daughter is expecting to receive an overpayment bill of approx. 2k for housing benefit



Approx.. 12 months ago she was Made homeless



L.A. (were very good with her) appointed her a homeless officer she was allocated homeless housing and her and her homeless officer filled in her housing benefit form she had to pay some rent as homeless property's come with a higher rent as they ate part furnished





After 6 weeks in homeless accommodation she was allocated a house she was at work the day she was due to pick up the keys and the homeless officer took the keys to her work daughter asked her about her new claim for housing benefit for her new house homeless officer said she would deal with it as everything was the same and send her a receipt





she was granted full housing and council tax benefit she didn't think this was right and phoned her homeless officer who went through it with her on there system everything was right income .tax credits ect . so it must be correct



Not happy with that a few days later she phoned the benefits section and went through it with them again told everything is correct





This yrs housing benefit came in and she has to pay rent



she always had this little niggle in the back of her mind that something wasn't right and nothing had changed from the previous yr she phoned them they have asked her to take all her paper work to the local office so they can scan them and send them to housing benefit (and theirs a lot 100+ pages )



anyway she was going through them and one housing benefit rebate form has her working tax credit's on it but the one that was done by her housing officer hasn't (thence the 100% rebate)





This is a lot of money and if she has to pay it back then that fine she will pay it however I would like her to go down the appeal root



any thoughts on this

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