Jump to content

 

BankFodder BankFodder


  • Tweets

  • Posts

    • Yes, my initial view is that @unclebulgaria67 is probably right and that because it was a magistrate's warrant, it would be the energy company that would have been in control of the situation directly. Unfortunately this will be much more difficult to deal with then dealing directly with Marston but anyway if you give us your details as requested, we can at least get Outlook from that direction as well. I'm also wondering about the position of your landlord in this. As you have taken up a tenancy in a particular property then I would have thought that one of the terms of the tenancy would be that you should be entitled to quiet enjoyment. Although the landlord may say that it is not their fault and it is down to the previous tenant, at the end of the day you have a contract with the landlord who has certain responsibilities. I think we may consider involving the landlord in this as well. You say that there have been letters addressed to the previous tenant. What have you done with those?
    • Yes please. We have certain direct access to Marston and we may be able to get someone to look at this at a senior level. Please email us as requested with your own contact details and name of previous tenant.   We can't guarantee any particular result but we can promise you that it will be looked at.
    • they say in letter dated 20/01/20 that the agreement was terminated on 30 July 2017 and cannot be terminated twice, so your VT request is invalid. startline issued termination or Default notices on the following dates: letter: 30/03/2017 termination notice  liable for payment: arreaers to date : £365.38 the balance of: £10,586.50 total: £10,951.88 7 days notice else ROG+sums outstanding. ....................... Letter: 11/12/2017 Default Notice nature of breach: instalments of £211.73 due 30th each month. action to remedy: payment of arrears £449.23 by 30-12-17 other info: payments to date: £5226.91 outstanding: £9351.89 less rebate: £2251.41 Amount Due: £7100.48 if you act before 30-12-17 and have paid £7056.90 you can VT. ............ Letter: 27-07-2018 Default Notice refs a dn dated:31/05/2016 - there is no such DN in an SAR return. nature of breach: instalments of £211.73 on 30th each month. action to remedy: payment of arrears £226.73 by 15-08-2018 other info: on or after date 27-07-2018 we shall terminate,withdraw possesion and recoversums due upon termination. total paid: £6250.91 outstanding: £7647.28 less rebate: £1590.47 Amount Due: £6065.81 if you act before 15-08-18 and have paid £7056.90 you can VT. ........................  letter: 01-10-2018 termination notice  liable for payment: arreaers to date : £325.06 the balance of: £6079.75 total: £6404.81 7 days notice else ROG+sums outstanding. ……………………...     NEW ORDER STATEMENTS.pdf Doc1.pdf
    • thank you.   have you had issues paying credit before you took any of these out?   i'e were you keeping a good handle upon your credit file and it wasn't shot with any defaults or payment markers during the period when you applied and were successful in getting any of this additional credit?   my thoughts are ...should the above not be the case and your credit worthiness was good... so couldn't p'haps introduce some irresponsible lending complaints in association to them … it might be an idea to give all your creditors the heads up that times are hard and you wish them to help you, as they are duty bound to do, by freezing interest and any penalty fees to allow you to ride out this present financial hardship till things improve ...   how does that sound...   dx  
  • Our picks

kylie_smiley

Harlands and simply gym - again!

style="text-align:center;"> Please note that this topic has not had any new posts for the last 1229 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Sorry, I can see there are many threads about this and I have searched but can't find any advice specific to my issue. I joined simply gym online in a period before a gym was actually open (joined at the end of November and gym due to open at the end of February) I decided it wasn't for me after all and simply cancelled my direct debit (I know, I know...!) I received an email on joining saying that my first direct debit would be taken on 26th February.

 

On the 14 dec I received a letter stating they had not been able to collect my direct debit (true, I'd cancelled it) and that I needed to pay it. I did ponder why they had tried to take my direct debit in December when a) the gym wasn't open and b) they'd said no direct debit was due until 26th February. There was no joining fee as I recall, as it was a pre opening offer but I think I was out of the 7 day cooling off period - can't find the information about that at the moment.

 

With the magic (!) of Christmas I completely forgot about the letter and did nothing 😕

 

In fairly certain I don't have to pay the admin charges (now up to £50) but I'm not even sure I need to pay the 12.99. Should I make telephone contact or send a recorded letter? Any advice, please?

 

It was a month by month contract.

Share this post


Link to post
Share on other sites

Hi kylie_smiley and Welcome to CAG

 

I have sent out an SOS to the more knowledgeable in advising on the above.Please await a response.

 

Regards

Andy


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Share this post


Link to post
Share on other sites

Hi Kylie and welcome to CAG

 

Were you given T&C's at any time like when you signed up, or when you got the email saying the first DD was due at the end of Feb.

 

Was the email on 14th December from Harlands or the gym.

 

Please make no contact with the gym or Harlands until you reply to us.

 

I doubt you owe the gym or Harlands a penny, particularly if Harlands tried to take a payment too early.

 

:-)


We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Share this post


Link to post
Share on other sites

Hi, slick. I don't have a copy of the terms and conditions - none were emailed to me and I can't recall whether they were offered for me to read at sign up or not.

 

I signed up on 29th November and received an email confirming my direct debit details and then received a letter from Harlands dated 14th December saying they hadn't been able to take my direct debit and I should get in touch with them. Which I scoffed at, as I knew my first direct debit shouldn't have been going out until 26th February. .

 

I've filed that letter somewhere very safe (currently hunting it out) but have the letters that followed on (one of which arrived today) and that I subsequently ignored!

 

I haven't spoken to them at all as of yet.

Edited by slick132
Paragraphs spacing = easier to read

Share this post


Link to post
Share on other sites

Hi Kylie,

 

I haven't spoken to them at all as of yet.

 

Good, and make sure you don't speak to Harlands/CRS or the gym at all !!

 

If the last you heard from Harlands was back in Dec'r 2015, it may be that they've accepted you cancelled and/or they demanded when they should not have. But we're very used to seeing Harlands/CRS being doggedly relentless.

 

Do nothing more for now and just let us know if Harlands/CRS come at you with further demands.

 

You'll have already learned from other threads - the admin fees they add should never be paid and should always be chalenged and/or ignored.

 

:-)


We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Share this post


Link to post
Share on other sites

I have had a letter dated 14th December, a letter rec'd 4 March and a letter rec'd today.

 

Should I still ignore? They're now mentioning debt collection (however, I have read they can't enforce this) I suppose I just want to know whether I should now reply with a formal letter?

Share this post


Link to post
Share on other sites

I now (apparently) owe them £62.99.

Share this post


Link to post
Share on other sites

Never mind what they say you owe - it's rubbish !!

 

I didn't know about the 2 letters.

 

1. What was said in each letter. Just the main points, not the full letter.

 

2. Who was each letter from.

 

:-)


We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Share this post


Link to post
Share on other sites

No. I read back and realised I hadn't made that very clear - my apologies.

 

All letters are from Harlands

 

1. Dated 14 dec 2015 -tells me my bank has informed them my direct debit has been cancelled which means they couldn't collect my 'last' instalment due 26 Feb 2016

 

2. Dated 29th Feb (but not received until 4th March) a letter saying I had not contacted them and informing me of an admin charge. Also informing me that if I wanted to settle by post it shoutout get there no later than 7 th match which would have been tricky as I didn't pick up the letter until I got home at 5:30 that Friday night.

 

3. Dated 31st match and received today. Another letter adding an admin charge and stating they will have no option but to take further steps to collect the balance of £62.99. Asking me to call them, which I tried to do but couldn't get through. Says I need to contact them by 14th April or my balance will be passed to a debt recovery company

Share this post


Link to post
Share on other sites

Hi Kylie,

 

That makes much more sense now.

 

The first email saying the DD was cancelled referred to the future collection date correctly but described the instalment incorrectly.

 

The 2nd and 3rd emails are standard guff from Harlands/CRS.

 

I see you tried to call Harlands, albeit unsuccessfully. Never call them again as you've no need to do so and no good ever comes from talking to them.

 

Letter to Harlands :-

 

Dear Harlands,

 

Simply Gym Pre-opening Offer

 

I refer to your letters/demands of 14th December 2015, 29th Feb and 31st March 2016.

 

I signed up to Simply Gym in November 2016 on a pre-opening offer but cancelled the DD mandate shortly after, having reconsidered.

 

I owe the gym and/or Harlands nothing as I never used the gym which opened in February 2016.

 

I will pay no gym fees or your admin fees.

 

Yours faithfully,

 

Send to Harlands by normal post but get a free Certificate of Posting at the PO Counter.

 

Keep us posted ..........

 

:-)


We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Share this post


Link to post
Share on other sites

Thanks so much. Will get that sorted tomorrow.

Share this post


Link to post
Share on other sites

Sorry to take so long to come back to this but just wanted to say that I think it worked!! Haven't heard from them for some time now. So thank you very much for all your advice :)

Share this post


Link to post
Share on other sites

Hi Kylie and thanks for the update.

 

We've seen cases where they come back to haunt folk more than 2 months after their last contact.

 

However, I think your case may be more clear-cut and they've realised from the letter that haven't got a hope in hell of you paying.

 

Let us know though .................

 

:-)


We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Share this post


Link to post
Share on other sites

*sob* they are back with a letter threatening legal action.

Share this post


Link to post
Share on other sites

Hi Kylie,

 

Enough of the Sobs already - just contine to ignore for now !! :wink:

 

:-)


We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Share this post


Link to post
Share on other sites

I'm still ignoring but have had a text now asking me to call them. I obviously won't, but all this talk of CCJs is a bit intimidating. I'm already in a DMP with step change so I don't want any more hassle 🙈

Share this post


Link to post
Share on other sites

Hi KS,

 

Talk of CCJ's is supposed to intimidate you but, because you're a CAGger, you should know far better than to be intimidated by these pathetic demands/requests.

 

There will be no CCJ but do you know who called you ?

 

:-)


We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Share this post


Link to post
Share on other sites

Hi slick. Nobody called me, it was a text. I've saved it for future reference.

Share this post


Link to post
Share on other sites

Ok, so the text was from whom ??

 

:-)


We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Share this post


Link to post
Share on other sites

CRS. Sorry - I thought I'd written that! 😆

Share this post


Link to post
Share on other sites

Thanks KS,

 

Ignore CRS for now.

 

See the post here and the ones that follow as they are encouraging - http://www.consumeractiongroup.co.uk/forum/showthread.php?441948-Xercise-4-less-CRS-soon-Zinc&p=4926719&viewfull=1#post4926719

 

:-)


We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Share this post


Link to post
Share on other sites

Thanks, slick. I've just this minute had a phonecall with a voicemail. Left a message using a recorded voice.

Share this post


Link to post
Share on other sites

Noted but ignore for now.

 

:-)


We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Share this post


Link to post
Share on other sites

Another text from CRS - keep ignoring or is it time to send a letter asking them to stop?

Share this post


Link to post
Share on other sites

Writing letters only makes it worse...ignore.,,they will soon give up

 

Andy


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...