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    • I'm on happy pills (anti depressants) but they aren't cutting the mustard anymore and I do need to see my GP soon to see if he can help in anyway. With regards to gambling it's so complicated; through my life I have made money (as well as having had some jobs)  being a "professional gambler" (gambling where the odds are in your favour - think card counting for example, fruit machines years ago for a long time.... Other things.) But I've also been totally compulsive at the same time. It;'s so entrenched in my psyche that it's hard to imagine just giving it up totally. I also have drug issues that have plagued me and it's a shame because I am fairly intelligent and could have been successful in life in theory but mainly due to those two things (and not really having any drive, ambition, whatever... I could go on and on but this isn't a therapy forum :P) I've not managed to. I'm 36 by the way. Cheers
    • Oh I just remembered I have a long defaulted account with Halifax balance approx £3700 I believe (from around 2015) but they aren't chasing me for it or anything. It was actually over £5000 but they refunded me a load of unfair charges (their words)  This does however push me over the £20,000 limit for a DRO I think?  
    • Hi.   I think you've made a good start by setting out in writing what you need to deal with. People should be along later to advise on how to deal with your creditors.   For the mental side of things, have you talked to your GP about getting some help with what's getting you down? Or support with the gambling issues?   HB
    • Hi people.   So I've managed to get myself into a sorry state financially. I'm insanely depressed which I guess is common for many. I don't think all of it comes down to the financial stuff but it is really crushing me now.   Facts: A lot of debt has been due to living on credit and gambling. I don't have a job. I know I should get one but I just totally despondant at the moment (due to many reasons). I don't expect any sympathy but I thought I would share this.   It's tempting to bury my head in the sand and wait for the inevitable calls from various collections departments but I want to be as proactive as possible. I think I've cancelled all direct debits so I don't get bouncing charges from the banks...   So onto the debts:   Loans livelend; £2400 was 4k 13% interest Bamboo £3000 (only just made the first payment this month) supid interest Likelyloans approx £3500 stupid interest  One payday loan for £200 I just got to cover some bills (knowing that I'd unlikely be able to pay it) - this is the only thing I haven't cancelled with the bank as they just take it from your card   Credit cards: Aqua approx. 3900 Capital one approx. 1200 Amazon approx £500 Paypal Credit Approx £1100 Overdrafts Santander £1500 Barclays £1k limit (I don't actually pay anything for this)   So all in all approximately £18,000     I also have a negative Paypal balance of £5000 but I don't believe this classes as a debt and I don't think they can do anything about this having read up on it quite a lot.   I guess my question is what is my best course of action. Should I look to do a DRO? Should I go bankrupt? (eurgh. Full disclosure I did this 15 years ago when I was 21. You think I would have learnt!) Should I write to each creditor and offer them £1 a month? Should I talk to one of the debt charities?   It is all my fault that I'm in this state but I also know that it's not the end of the world because they are all non priority debts. I probably am slightly behind on the council tax but not significantly.   I started claiming universal credit a couple of weeks ago and had my first appointment last week but managed to miss the next one due to not being able to sleep and then oversleeping and so I guess they've probably kicked me off that already and I might have to claim again.    So yeah. I take responsibility for what's happened but I don't see any way out. I've been very depressed lately due to this and other things. There is no one to "bail me out" and I probably don't need or want that anyway. Any advice appreciated          
    • Hi All,   I left the UAE 2 years ago. Have my bank clearance letter from HSBC.  I have been receiving emails from a company based in Hemel Hampstead IDRWW about money owed to the bank of RAK in the UAE which I’ve ignored as thought it was spam. I have now received a letter through the post saying the same thing (no idea how they have got my new address) that they are acting on behalf of RAK bank. I’ve never had an account with them but know how dodgy things are over there so would be nervous going back!.... Do I just ignore it or reply? It must be identity theft?  I am also nervous about travelling as I travel a lot & wouldn’t want to be arrested!!  I obviously have no intent on paying a debt that is not mine plus have no assets here anyway... Can they actually take me to court for something that isn’t mine??  Any info gratefully received.  Have spoken to citizens advice & they couldn’t help. Thankyou   
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Hi all,

 

I have been trawling this forum and found loads of really helpful advice, so firstly I wanted to say thankyou!

 

Between 2009 and 2012 I was trapped in a never ending cycle of debt with PDUK. I was borrowing £400 per month, and paying back £525 every single month, for about 3 years. During this time I was also borrowing from quick quid and a couple of others, but not to the same extent- only a couple of loans from each, nothing on the same scale.

 

I honestly cant remember opening my account with PDUK- and I think the initial loan was for £100, but I know that after that I was never asked about my salalry or expenditure, I just clicked a link in an email and e-signed for another loan every month, often on the same day I had paid off the last loan.

 

During the time I was borrowing, I also had credit cards and an overdraft, defaults every where, lost my job and developed a gambling problem. None of this was ever noticed by PDUK, as they never asked for a bank statement.

 

Would I have grounds to claim back my interest? I defaulted on the last loan, and just ignored them and buried my head in the sand. I also lost my job, as I developed severe acute anxiety as a result of it all, which meant I had to move, so I didnt get any of their letters.

 

Do I need to do an SAR or can I just ask them for a statement?

 

Thanks in advance,

 

J

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Some of the payday loan companies have a loan history feature on their website, pounds 2 pocket for example and wonga, might be worth looking there first as a sar can take 40 days.

If you get the info on the loans you can email a complaint to them pointing out their lack of responsible lending as you were having to re loan the same day as paying back


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Hi, thanks for the replies.

 

I requested a statement yesterday, and they replied to say they hope to get back to me within 4 weeks... I know they're probably busy at the moment but that seems a bit extreme!

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You're lucky! I emailed them to ask for a statement and they thought I was laying a complaint and took 10 weeks to send me my statement!

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ive just waited over 8 weeks for a response to my complaint, only to get an email saying that they still havent come to any conclusion and to contact FOS if want too.

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Good evening,

 

Well, my SOA has arrived, and its not pretty... I'm stuggling to edit my personal details but once I have I'll post it here. In the mean time, the first loan was for £100 on 21/2/2008, the next was £150 on 17/3/2008. April was £190, May was £220, June was £250, July was £360, then it was £420 every month right the way up to March 2012.

 

Ive added it all up and the interest is a whopping £4700.

 

I am happy to conceed that the first few were affordable, and I could comfortably pay them back. However, as it goes further down the line, I was literally paying off one month, and having to borrow it straight back to pay my rent! Paying back £525 was about half of what i earnt.

 

What do you think my chances are? I know they might quibble about it being over 6 years,, but in my defence I havent lived in the uk for a coulpe of years, so i missed all the wonga drama as it happened. Will that be a good enough reason?

 

Thanks again, you lot are ace :-)

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Hi Jackster and thanks for the warm words.

 

Possibly, however, I would also suggest you get Bank statements too, they will help back up your claim.

 

PDL Redress typically comes from constant re-lending. So... How many times did it get rolled over and not re applied for?

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It was always paid on time, and then reloaned- purely because they got to my bank before my landlord did!

 

At the time I worked for mobile phone company, so got a decent discoount. Hence everyones contracts were in my name. If they had credit checked or asked for statements at any time, they would've seen about £250-£300 going straight out of my account for phone bills, so with their £525 I was left with £300ish a month to pay for the rest of my life- rent bills etc.

I ended up borrowing from a couple of other companies a few times when i really got into a mess. It was a nightmare- it makes me want to cry looking back at it now, I was so stupid.

I had had my bank account closed down, and defaults and dca chasing me for money owed to the bank and credit cards at the time of the first loan. I couldn't even pass the credit check for a mobile phone- my boss had to over-ride the declined decision! So I cant see how they possibly thought lending me £420 a month was going to end up...

I feel like I may have sent them a bank statement or wage slip right at the very begining, so they knew how much I earnt. I might be wrong though, because it may have just been an address proof they asked for. Its so long ago I can't remember!

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Granted, its tough picking up all this history. Have a fair read around, have a look at any PDL threads as there are a few that I have personally dealt with to help people out.

Organisation is the key here. At least they got a statement to you quickly.

 

Let me know if you need help looking through stuff and what to look for :)

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I have added the interest to £4700 in total. If I accept that all loans under £300 were probably fair, this leaves me with a figure of £4472.50, plus the 8% interest. I still owe them £339.

Does requesting £4464 seem appropriate to you? That pays back their original loan, and includes my interest.and accepts that the first 5 times I borrowed from them it was my own fault.

 

Or should i let them decide that?

 

I have already requested my bank statements- I dont have online access to that account so will have to wait for them unfortunately. I'll be happy to provide them to FOS if they need them though.

 

Thanks again- you're a star!

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Not quite that simple im afraid. The way to do this is complain, see what they say and youd need to negotiate with them.

If you sent a letter with a calculation similar to what you have gotten, then you will end up just being laughed at by the PDL firm, so you need to be more conservative.

 

Think about it like this. Is not like PPI... Its a different beast and its all because you are attempting to get them to show that they lent to you irresponsibly.

 

So lodge a complaint with them correctly and then say what you expect etc...

Trust me, if you do it through that manner, then you will get a better result.

 

Go find my threads with Football Player and Payday. We had great results with them .

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I'll head over and have a nosey. Thanks again, I will keep you posted!

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Well, 10 long weeks after I initially complained, I now have an FOS adjudicator assigned to my case.

 

PDUK largely ignored me after the statement, refusing my requests for an update, and after 8 weeks I had to send 3 emails and call twice before they would send me permission to escalate to the FOS. They kept pretending they had already sent it...

 

I am under no illusions- they will probably ignore the adjudicator and it will eventually go to an ombudsman, based on what I have read online. But at least the ball is rolling!

 

Based on PDUK's desire to protect its public image, and attract new customers, I have decided that I will now post a factually accurate review of their service and complaints procedure online, every single day, until my complaint is resolved. They say they welcome feedback, so it would be nice of me to give them some!

 

I will keep you posted from here, but I dont expect much to happen in the forseeable future!

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Update! I had a reply from my adjudicator. She tells me that PDUK have issued her with a final response. The only thing they have said is that part of the complaint shouldnt be considered, as it is outside the 6 year time limit.

My adjudicator has found in my favour for all loans from June 2010 onwards, which is good news!

I have given the matter some thought, and decided to contest the decision, for the following reasons:

 

*PDUK will very probably ignore the adjudicators decision, which means it will end up with an ombudsman any way. On that basis, Im not really delaying anything, so nothing to lose!

 

*I originally complained to PDUK in April. Its not my fault, nor is it my problem that they didnt bother to respond. If nothing else, I think the refund should start form the date of my original complaint to the company, not the point that they had ignored my for 8 weeks forcing me to take matters further.

 

* My loans were a continuous block of repaying/lending, month after month for 48 months, begining in 2008 end ending in 2012. I feel this should be seen as one decision rather than seperate loans. If there is a decision to refund, I think it should go back to the beginning of the pattern of borrowing rather than midway though.

 

*I didnt live in the UK for a few years- I have sent evidence of this with my last email- so I wasnt aware that a complaint was possible. Due to not being resident in the UK I would have no way of knowing what had happened with Wonga and their FCA action. I have complained as soon as I knew it was possible. I think this should make me an exception to the 6 year rule, as my complaint is well within 3 years of me being reasonably aware that there was a problem.

 

 

I have tried to be reasonable in my email, and have pointed out exactly where I feel things had gone irrepairably wrong. There is one bank statment that shows my salary of £1140, and pd loan payments of £1400. This was in late 2008, and was the 9th consecutive month of my borrowing from PDUK. My loans had tripled in size, and I was taking out a new oan within 4 days of repaying the old loan. I dont expect to be refunded right from the begining, but i feel that this would be a fair point for PDUK to have known there was an issue, and I feel the refund should start from here.

 

What do you think my chances of success will be?

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Hi Jackster

 

You havent been forgotten I promise you.

They look pretty good to be fair because the Ombudsman has already agreed with you. All you can do is see what PDUK offer and haggle for what you feel is acceptable. But I wouldnt look for anything less than 40% of what you though before.

This is YOUR Money once they give it to you as a refund. Put it towards something good :)

 

Maybe make a donation to the site? It would be appreciated! :)

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