Jump to content

  • Tweets

  • Posts

    • Thanks for letting us know about this. I'm afraid that this website is mainly bad news about companies so it's very refreshing and very decent for someone to come along and to give praise where praise is due. How about a link to their website?
    • Having a little additional think about this, I think that your interests are best protected in the following way: You inform the seller that you are obtaining the quotes which I have referred to above. Having received the quotes, you then inform them that you are proposing to have the work carried out at XXX garage and that you will expect that the seller will reimburse you for the costs and associated expenses. You can tell them though that you understand that they may want to control the work being done to the car and so you are willing to allow them to do it but as the fault has manifested itself at this point and that it is clear that the problem is their responsibility, if they wish to carry the work out themselves then they will have to organise the collection vehicle and the delivery of it to you once the work is completed. Of course this will be very expensive for them and they will either fail to respond or they will refuse. Whatever their reaction, you would then go on to say that as they have failed to respond/declined the invitation to carry out the repairs themselves, that you are now going to your preferred garage – one of the two quotations which you have supplied – and you will have the vehicle repaired there. You are giving them an opportunity to comment. I think that if you use this approach, then you will be able to demonstrate very clearly that they had a choice and therefore they will be unable to disassociate themselves from the repairs which are eventually carried out at your chosen repairer. Even though this exchange of correspondence may mean that it will take a week or so longer to have your repairs carried out, I think you should do this in order to protect yourself in the best way possible
    • Please name the dealer   I would start off by sending them a letter of rejection seeing as you are within the 30 days. This doesn't mean that you have to reject it but it reserves your position. Secondly, on the basis of what you say, I don't think that you need necessary to find the cheapest place. You should be looking at the best quality that you can find. I think the best thing to do would be to get to competing quotations for the work you propose to have carried out – and not necessarily at the cheapest place, but a couple of proper reputable garages – authorised for that kind of vehicle. Inform the dealer as to what you are doing and providing with copies of the estimates for the work before you put it in hand. Give them five days to object or to make other comments. Make it clear to them that once the work is carried out that you will be looking to them to reimburse you. Of course you are opening a can of worms here because if you get some further problems – more serious – you may find that the dealer is starting to say that because you have carried out your own work so your own repairer on the car, they cannot now say that any defects were inherent in the purchase – and that they may have been introduced by 1/3 party repairer. I'm afraid that you have certainly fallen into a trap of buying a car a long distance away from where you live. We find that people often tend to do that because they think the car they have found is the only one in the world for them. They forget to factor in the difficulties that they will be if there are defects – particularly if the car stopped altogether – the cost of transportation to the dealer, the cost of having to travel up and down the country to collect the car – and of course these difficulties could emerge several times through the initial years of your ownership of the vehicle if you are relying on your statutory rights and expect the dealer to meet those obligations. Furthermore, if you have to bring a court action against them you are now dealing with multijurisdictional claims – suing out of Scotland against the defendant in England and that adds to the complications. It's too late for you to do anything about this – unless you actually decide to reject the vehicle – but at the very least, other people who come across this thread may get some benefit from these comments. I think it's important for you to get the best quality repair you can and to make sure that the dealer is aware of what you are doing so that if later on they try to deny responsibility for further defects, that you will be able to show that they were fully appraised of what you are doing and they will have less room to manoeuvre themselves out of their statutory obligations. I'm afraid that purchasing a car from one dealer and then having it repaired by another service provider, brings into the same kinds of difficulties that somebody who purchases a central heating boiler from one supplier and then has it installed by a different supplier find themselves in. When things go wrong, the seller blames the installer. The installer blames the seller – and you, the customer, are piggy in the middle. Not a good place to be. I notice that you are doing things on the telephone. Big Fail! Read our customer services guide. In your situation you should be extremely careful to make sure that you have got a record of everything and a full paper trail
    • What information do DVLA need for a provisional licence ?   Think the ID issue needs to be looked at a bit more. Surely you have birth certificate, school information, Doctors records. School and Doctors should provide a letter to help with ID.                
    • Amex as with any creditor must help you the FOS should go with you and make them remove all interest charged from the very 1st time of asking for help. the FCA regulations actually almost dictate it, they most certainly clearly state that if the are FCA registered they must help.   it's very telling they have no marked your credit file....almost as if they know they are wrong. it's also telling that an irresponsible lending complaint might well be in order hear too, they can just keep upping the credit limit without checking you can pay. and ofcourse covid plays its part here and they've already admitted as they allowed payments holidays until october in line with the rest of the industry and they should be continuing that. you problem is you keep using the phone, no paperwork no record of things discussed. i'd get an SAR off to them. and get the comms/account log and all the statements from day one and go nail them.
  • Recommended Topics

  • Our picks

    • Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347
      • 32 replies
    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
        • Haha
        • Like
    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
      I opted for mediation, and it played out very similarly to other people's experiences.
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
      Many thanks, stay safe and have a good Christmas!
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
  • Recommended Topics

  • Recommended Topics

Purchase of van - false claims on advertisement

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 1754 days.

If you need to add something to this thread then


Please click the "Report " link


at the bottom of one of the posts.


If you want to post a new story then


Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 



Recommended Posts

Hi all


I purchased a Hot and cold sandwich van on a well known auction site for £5000.



During the auction, before I made any bids, I asked the seller if the fridge and oven onboard the van had been serviced.



He replied to my message and said they has been serviced very recently and all new parts had been fitted.

I bid on the van and won.


I then travelled to London to pay for and collect the van.

The seller showed me the oven and fridge working and stated that the oven

operated at a temperature of 70 degrees to keep the food warm.

The oven reached this temperature, the fridge was nice and cold,



after checking everything else with the vehicle I was happy with it and paid the money.

On the way home the oven temperature dropped to 33 degrees and struggled to kick in again.



I rang a specialist who stated that the burner in the oven heater along with other parts were probably worn.

I explained the seller had told me of the service but he advised me to let him have a look.



When he stripped the heater it was apparent it had not been serviced for a long period of time

as it was seized into place.

The oven burner had a date stamp on which was 4 years old.


It cost me £580 to have the parts replaced and the oven reached a temperature of 90 degrees

very fast after this which is the mean operating temperature of the oven.


So in summary

I asked the seller if it had been serviced before committing to buy,

he said it had,

it obviously had not.



Do I have any comeback on this being a private sale

and the seller falsely claiming work had been done when it hadn't.


I have asked for the seller to provide me with details of where it was serviced but he has refused.



Link to post
Share on other sites

Yes you do have a comeback – and the exchange of messages which have occurred and presumably of which you have copies, would be more than adequate evidence that you asked the appropriate questions and you received these satisfactory, but incorrect replies.


You would need a written report from the engineer who carried out the inspection and fitted the new parts. It will help if you have kept any of the old parts for further inspection.


On that basis you should write the seller a letter of complaint and layout what has happened and what you have done about it and what you are looking for.


Frankly I wouldn't get involved in a protracted discussion. I would move to sending an LBA and then issuing a claim very quickly. I wouldn't bluff. If you're not prepared to go ahead with a claim then don't bother to threaten it.


There are a few complications. You need to make sure that if you get a satisfactory judgement you can reach the defendant in order to enforce the judgement and that he has got an asset worth that amount.


Also, you say that he is a private seller. If this is really the case then when you sue him, the case will be heard in his local court and this means that you will be obliged to travel there for each hearing – and they could be a couple of them.


However, you say that he is a private seller – but this is clearly a commercial/business vehicle and so it seems to me highly likely that he has been using it in the course of business in which case selling on would be part of his business – even if he had stopped using it. In that case, the case would be heard in your local court on the basis that you are a private buyer.


On the other hand, because you are buying this vehicle – presumably to start your own business venture, you also are trading as a business in which case you are both acting commercially and in that event, the usual rules as to the locality of the court would apply: the case is eventually heard in the court which is local to the defendant.

Link to post
Share on other sites

Thanks for your replies.



No, at the time of purchase I didn't ask for proof of the oven service, it seemed to be working fine along with all the other equipment so just took his word for it, seems rather daft now but at the time all seemed ok.



I have a full printed receipt for the repairs carried out and have spoken to the dealer who is fully willing to provide a written report on his findings If necessary. I have the parts in my possession which were removed and they have date stamps on them from the manufacturer showing they are 4 yrs old.



I have written a letter to the seller outlining the facts and that I demand he pays the £580 to me for the repair. He did actually text me back this morning and again confirmed he had the oven serviced at a dealership. I then replied saying he would need to deal with a claim against them if he is not happy it was carried out as he was the customer of the dealer. I was his customer and will be pursuing him for my loss.



I have given him 7 days to pay the amount to me and advised him should he fail to do so I will commence small claims proceedings immediately.



I was aware of the court allocation being in the defendants favour. Hopefully it will be sorted before it gets to this.




Link to post
Share on other sites

Why would it count as betterment...He told me the heater unit had just been serviced which would have cost him £580. It hadn't been serviced and has cost me £580. How is this betterment? It is the cost of what I had already expected to have been done. It wasnt a complete new heater, it was parts and labour for a normal routine heater service

Link to post
Share on other sites

Well it sounds very positive that he has responded and that he has responded so quickly.


It sounds to me as if this could be somebody that you could work with.


I would suggest that if you want to move this along in the best possible way, that you maybe speak with him and offered to help him through to claim against the company which apparently serviced the other.


If you want you can let them know about this thread and give him a link to it. If he comes on here, then we can maybe help both of you.


It's in his interest because otherwise he is likely to suffer a loss against you were as if you pool your energy, you might be able to get your money from the people who seem to be really responsible – and both you and your seller will walk away happy.


I think a cooperation like this might be better than conflict.


I think the you could quite reasonably ask him for copies of whatever documents were provided by the servicing company.

Link to post
Share on other sites

Has anyone considered that this is a commercial vehicle and therefore normal consumer regs will not apply even though it's a private sale????

Link to post
Share on other sites

The seller has now changed his tune and has become quite abrupt. He says he has spoken to his solicitor and would have expected me to give him time to rectify this repair. As I have gone ahead and had the repair done and now trying to claim the cost from him he is refusing to cooperate. He then says as a gesture, without predjudice, he is willing to refund the full cost of the vehicle if I return it to him.



This I obviously don't want to do as I have spent £580 on repairs to the oven, a further £100 on repairs he failed to list on the auction description and also £200 on sign writing.



Anyone know my options now? I wrote to him last Monday giving him 7 days to pay the sum of £580 otherwise I would commence county court action. All I have heard back is the message he sent me today with above comments.




Link to post
Share on other sites

I would say your next course of action is to write to him and give him 7 days to pay or you will claim damages for breach of contract.

Edited by Conniff
Link to post
Share on other sites

The seller was written to last week and given 7 days to pay the money. This has now expired. He has contacted me by text message which I have copies of firstly saying he has spoken to his solicitor and the only thing he was willing to do was refund the money for the vehicle on its return.



I asked him yesterday if I could do that at which point he changed his mind and said no. He has also said he is not willing to pay for the repair. As a last ditch attempt to resolve the issue I proposed he paid half the money of the repair(£285) and I would bear the other half. He said he would consider it and let me know. He hasn't let me know and although I can tell he has read my messages he has chosen to ignore them and not repond.



I am now issuing a court summons without delay for the full amount plus costs today.

Link to post
Share on other sites

As you have previously given him a chance, then you must go ahead with it. Not carrying through a threat is what gives them confidence that they can do it again with the next customer.

Link to post
Share on other sites

Although the seller stated last week he was willing for me to return the vehicle for a full refund, he soon changed his mind when I took him up on it.

I then asked for a copy of the proof he said he is in possession of from having the oven serviced which he point blank refused to provide.

I have now completed county court forms, paid the fee and awaiting service by the court.

Link to post
Share on other sites
Hold on, reading through the posts, as the OP has now had it sign written is this not now a commercial vehicle so normal rules don't apply?


Which "normal rules"?


The Consumer Rights Act won't apply to a business to business sale, but the Sale of Goods Act (and standard Contract law ; that the OP should be put in the position, as far as possible, that they would have been had the contract been correctly fulfilled) still apply.


So if the contract was for a van with a serviced oven, and the oven hadn't been serviced, the fact the sale was business to business doesn't mean the OP has no remedy.


Other things that change with the OP being a business:

Less able to rely on the terms of the unfair contracts act.

If it comes to court, it will likely be heard in the (business) defendants local county court, not the OP's local county court (where if the OP was a consumer the default would be their local)


So, yes, there are changes if the OP is acting in course of business, but it means a different set of "normal rules" rather than "no remedy" or "normal rules don't apply".

Link to post
Share on other sites
  • 2 months later...

quick update.

I issued county court proceedings. Defendant submitted his defence saying he had evidence of the oven being serviced however failed to provide proof of this when requested four times by myself.

He was then sent a directions questionnaire which he failed to return. A general sanctions order was then issued giving him a further period to return the DQ which he failed to do.

As a result his defence has been struck out and a county court judgement for the full amount plus costs issued.

Getting payment is the only obstacle now!

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.

  • Have we helped you ...?

  • Create New...