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    • You can only do your best, tnook. We'll support you no matter what.   The people on the other end of the line are only human beings and you're worth as much as they are. Just go through your arguments and don't be intimidated.     HB
    • I’m wondering how and why this person has got involved? She states that she works for West Midlands police in the cyber bullying/online fraud department. How would this have come to her attention?   The only picture that I have seen of someone on here was posted on Facebook 6 years ago - maybe 17 at the time but would be 24 now. No one is physically threatening this person or has anyone contacted him through Facebook (have they?) We, as victims, are merely conducting our own research, as it does not seem to be of interest to the police - more a civil matter.   My son in law holds the same position as the author with Staffordshire Police and he told me that he would be dismissed if he provided this information online. In fact, any official contact from the police must be made through the appropriate channels, including the officer’s full professional details. This is not an official police warning.  Knowing what I do about this slippery car dealer and the fact that HE follows these threads, I would be more likely to believe that this has something to do with him.
    • No I'm afraid everything here is done in the open. We are all very honest and straight dealing and also we have helped people in respect of this company before – they may be aware of us – but does it really matter? You started off this thread by asking how to they get away with it? The answer is that because even their own customers like to keep the problem secret so it becomes not generally known. If you want to do this secretly then you are simply bringing comfort to the sofa company. Is that what you want? Why?
    • I would like your help but I dont feel comfortable disclosing everything on here as it will be in the public domain.    Is there any way I can discuss my matter privately?    Thanks
    • Two hours to go (11am hearing) going to wear a hole in the carpet so nervous.
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies

More good reasons why you should avoid Vodafone


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Customer complaints about Vodafone soared towards the end of last year, according to the latest report from UK telecoms watchdog Ofcom.

The regulator says it recorded 32 complaints for every 100,000 of the firm's pay-monthly subscribers over the last three months of the year.

That is more than double the figure for the same period in 2014, at which point Vodafone was still the most complained about network.

The company blames an IT glitch.

The actual number of frustrated customers was probably higher as Ofcom only tracks the number of people who contacted it directly and not those who only complained to Vodafone itself.

 

 

http://www.bbc.com/news/technology-35925146

 

 

And of course the number is much higher than the ombudsman has recorded – and it is probably very much higher than anyone can possibly imagine.

 

Vodafone is competing with npower for the worst possible systems and the worst possible customer service.

 

Anyone considering getting a new mobile phone contract would do well to avoid Vodafone.

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The only IT glitch is the ever consistent

 

IT wasnt our fault!!

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I am not legally trained or qualified, any advice i offer is gleaned from experience and general knowledge, if you are still unsure after receiving advice please seek legal advice.

 

 

 

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Count me in again, today Vodafone failed to port my number correctly.

Calls can be made from the device, but cant be made to the device or data sessions.

 

Add on top of that the 4 months of billing issues, misinformation and the fact that they claimed i owe £12k and im fed up...

Its amazing isnt it... Bunch of idiots.... TBPH... Thats not an IT glitch.... thats just Chaos.

 

We could do with some help from you.

 

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Receptaculum Ignis

 

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12k? Were you ringing your mum via the"Atlantis" under water service portal, transferred through to pluto's satellite?

 

As Kris Kamara once said "Unbelievable Jeff"

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

I am not legally trained or qualified, any advice i offer is gleaned from experience and general knowledge, if you are still unsure after receiving advice please seek legal advice.

 

 

 

GEMHL Settled

Barclaycard Settled

A & L SETTLED IN FULL :lol:

Spml Reluctantly withdrawn

Blackhorse pre 31-7-06 Demand removal sent 23 8 06. ICO ordered removal jan 2007....REMOVED:lol:

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Vodafone royally messed up the account, its still ongoing, they even tried to temp me with a 30% discount off £12xxx but it had to be paid in 12 months, and even better than that - Monthly payment would have been £710....

Still ongoing, and im waiting for the DCA - preferably Lowell to come knocking.... They are in for a shock....

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

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If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Vodafone royally messed up the account, its still ongoing, they even tried to temp me with a 30% discount off £12xxx

 

Thats a terrible offer. I'd offer you a 50% discount off £12k you didnt owe me provided you payed it monthly over 12 months.

 

 

On a more constructive note.

 

Serves you right for setting a terrible example by being a customer-victim of them fkofilee.

 

You of all people have no excuse for being a customer of theirs do you?

 

You'll be telling us you are an Npower customer next.

 

Shame on you.

 

:jaw:

"In every respect, he has acted responsibly, legally and with integrity"

Boris Johnson on Dominic Cummings' Covid field trips

 

£288 million pounds a week - The ADDITIONAL cost of Brexit customs bureaucracy alone - stuff that on the side of a bus.

 

Its official: Boris "unrepentant and inveterate liar" Johnsons' word

isn't worth the paper written on

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Now you mention it tobyjugg...

 

Npower had been giving me grief for a while lol...

Just messing...

 

But tots serius about Voda :p

Well porting issue resolved after kicking their 2nd tier team up the arse...

 

Hopefully Voda will sort themselves out soon...

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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Now you mention it tobyjugg...

 

Npower had been giving me grief for a while lol...

Just messing...

 

hehehe

 

 

But tots serius about Voda :p

Well porting issue resolved after kicking their 2nd tier team up the arse...

 

Hopefully Voda will sort themselves out soon...

 

Its been a few years since I had those Oh so common issues with them, so I think real change, like with npower, VM, or three is sadly extremely unlikely.

"In every respect, he has acted responsibly, legally and with integrity"

Boris Johnson on Dominic Cummings' Covid field trips

 

£288 million pounds a week - The ADDITIONAL cost of Brexit customs bureaucracy alone - stuff that on the side of a bus.

 

Its official: Boris "unrepentant and inveterate liar" Johnsons' word

isn't worth the paper written on

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