Arrear cleared but ucb homeloans now added interest

[downmum]

Hi all,

 

Wondering if anyone can help with this.

 

we have had a suspended order on the property

whereby we have been paying a small amount each month towards the arrears.

 

 

finally last month we were in a position to pay a lump sum and clear all the arrears.

now we are back on track with our mortgage payments.

 

 

when making the payment we spoke in length to the advisor

to ensure our normal monthly mortgage payment would remain the same.

we have been assured that would be the case

a week later received a letter detailing an additional charge on top of the mortgage payment.

 

when we queried this

we are told during the time of the arrears being cleared

they did not charge any interest in the arrear amount

this new monthly charge is added to clear that.

 

 

We are totally at a loss as to why this had never been mentioned before at all.

neither at the time of setting up the arrangement nor when we rang to clear the arrears.

 

the more surprising thing is this amount is very similar

to the arrear amount we have been paying off monthly.

 

has anyone come across this before?

If so is there anything we can do?

 

thank you for your help..

[Ell-enn]

Have you asked for a breakdown of the amount they want paying back ? it could be monthly arrears charges which you can challenge and claim back.

 

Who is the lender ?

[downmum]

hi Ell-enNana

 

thanks for the response.

 

we did ask for a breakdown but they said they can't provide it.

 

 

just told us the monthly amount and referred to it as the interest not yet charged on the arrears.

 

 

we have escalated our query to the complaints department but they gave us the same answer.

 

 

were now waiting for a formal response in writting from them.

 

the lender is ucb homeloans.

[martin2006]

Statements should reveal all you need to know.

 

A polite request over the fone will sometimes get you all the statements, if not a SAR may be necessary.

 

Until you know what you have been charged you cant really get the ball rolling in dealing with it.