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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hello,

I'm just looking for a little advice on Brighthouse.

 

 

I'm a customer with them but I'm continually receiving text messages to my phone

even though I've asked them to stop in the store

and last week to customer services as the store just kept saying they are automated

and they can't do anything about it.

 

I've been getting them since the start of the year and sometimes can be as many as 3 in a day.

some say drop in store or its your best day to pay or its your due day to pay,

 

 

its just getting a bit of a headache now and I'm so annoyed that they keep coming.

customer services said they can stop them but it will take up to a week or so for them to stop.

 

Are they allowed to harrass me by text messaging like this please.

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Tell them youve changed your number and give them a ficticious number to send there texts to

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I am not legally trained or qualified, any advice i offer is gleaned from experience and general knowledge, if you are still unsure after receiving advice please seek legal advice.

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you should be able to change your number online at their website under your account details??????

 

 

how long you been wit them?

 

 

any insurances to reclaim that were forced upon you?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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If you are not in arrears then they shouldn't be texting. They will claim theyt are "reminders" to help you keep your account in credit, change your number as suggested, look at any insurances etc to reclaim.

 

If you do put a ficticious number in, that might well belong to someone, who will then have a nightmare sorting BH for txts regarding an account they don't have.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

Have we helped you ...?         Please Donate button to the Consumer Action Group

If you want advice on your thread please PM me a link to your thread

The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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If you do put a ficticious number in, that might well belong to someone, who will then have a nightmare sorting BH for txts regarding an account they don't have.

 

Get a free PAYG SIM (or a £1 one from a pound store if you are in a hurry!). Use that PAYG number, and don't use / register that SIM

 

No one will have to put up with those texts.

(The number will get recycled and assigned to someone eventually, but not for many years ..... and any number not in actual use is subject to this).

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And make sure to report them for continuous harassment and straight up refusing to do anything to stop it

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Another brighthouse victim, you were never their customer, you're just another commodity of theirs to exploit.

 

You need to make a formal complaint to them, in writing, keep a diary of events regarding their criminal harassment with a view of reporting them for said criminal offence of harassment, it matters not if you have told them in store to stop, and it matters not what lame excuse they use in an attempt to justify their childish behaviour, if you want them to stop corresponding with you in this way, then stop it they have to.

 

Report them to the ICO and Ofcom for the misuse of the communications network, a vile specious company who employ morally bankrupt individuals to prey on the most vulnerable in society.

 

Hammer their complaints procedure and exhaust it, if like DX said, you have any of their fake insurances then reclaim them, with interest.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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  • 3 weeks later...

Good Afternoon Jane0o0,

 

Thank you for your post, I do apologise for not responding sooner.

 

I am sorry to hear that you had difficulties in regards to "best day to pay texts", if this matter has not been resolved please could you email [email protected] quoting your CAG reference number, which is 262847.

 

Once we have established your account details, we will help resolve your issue.

 

Many Thanks

 

Jason Web Relations Team

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Jason, stop fobbing people off. Theres no reason why they should even get all these texts. You know its unlawful and amounts to harassment. And dont go saying its helpful or a one off. You know it isnt, and its a major part of your business practice to intimidate vulnerable customers into submission.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Jason, stop fobbing people off. Theres no reason why they should even get all these texts. You know its unlawful and amounts to harassment. And dont go saying its helpful or a one off. You know it isnt, and its a major part of your business practice to intimidate vulnerable customers into submission.

 

A case for a Commons Sub Committee with CEOs and managers to answer questions prior to heavy fine/ licence taken away

:mad2::-x:jaw::sad:
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A case for a Commons Sub Committee with CEOs and managers to answer questions prior to heavy fine/ licence taken away

That would be really fine and dandy.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

Have we helped you ...?         Please Donate button to the Consumer Action Group

If you want advice on your thread please PM me a link to your thread

The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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Brighthouse = spin off of Mores's club/Alexandre Sloan (GUS), Blundells - BUT worse!

 

Good old rip off merchants, Morses GUS et al.

Goods that cost three times or more real price once added "extras" are factored in with the already overpriced item and eye watering interest.

 

However other organisations including utilities have taken to using the "Reminder Text" as an MO.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

Have we helped you ...?         Please Donate button to the Consumer Action Group

If you want advice on your thread please PM me a link to your thread

The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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