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Sofagroup Section 75 claim on Sofas not as listed


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Hi not sure if this in the correct place, but hopefully it's ok.

 

We purchased 2 sofa's from the Sofagroup, also known as Oakfurniturewarehouse on eBay 8 months ago that we have issues with.

 

After 5 months the seams started to become frayed and ripped along the tops of both sofas.

We was also convinced that the sofas weren't 100% real leather sofas as described on the listing

as they now advertise the exact sofas on their Facebook page stating its part Faux leather.

 

We contacted the retailer who said we had to pay for the repairs to the sofas

and said we were wrong about it not being real leather.

We refused to pay for the repair and they have since ignored us.

 

We then contacted our credit card provider to begin a section 75 claim.

We have provided the original listing stating its 100% real leather,

photos of the damage and proof of purchase and such.

 

They then required us to get an independent report on the sofas.

We paid for a smart report and the inspector has confirmed that we were miss sold as only the wearing parts are real leather.

But we now have some concerns, that I hope someone might be able to help us with.

 

1, it was implied during the inspection that unless you pay £2000 plus for a leather sofa

then you will have a substandard sofa anyway. Is that correct?

 

2, the inspection was just some photos of the damage, confirmation that is wasn't all leather by touch,

and a photo of the eBay listing. Is that all they do? It only lasted 10 minutes if that.

 

3, how long do we have to give our credit card provider to respond? It is coming up for 10 weeks now since initial contact.

 

4, Do we recover the cost of the report from the Credit card provider?

 

Thanks

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go with the section 75 let them investigate it

 

wont hurt to ring them

 

your biggest weapon.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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