Jump to content


  • Tweets

  • Posts

    • Update 15th March the eviction notice period expired, and I paid my next month rent along with sending them the message discussed above. After a short while they just emailed me back this dry phrase "Thank you for your email." In two weeks' time I'm gonna need to pay the rent again, and I have such a feeling that shortly after that date the contracts will be exchanged and all the payments will be made.  Now my main concern is, if possible, not to end up paying rent after I move out.  
    • they cant 'take away' anything, what ever makes you believe that?  dx  
    • The text on the N1SDT Claim Form 1.The claim is for breaching the terms and conditions set on private land. 2. The defendant's vehicle, NumberPlate, was identified in the Leeds Bradford Airport Roadways on the 28/07/2023 in breach of the advertised terms and conditions; namely Stopping in a zone where stopping is prohibited 3.At all material times the Defendant was the registered keeper and/or driver. 4. The terms and conditions upon  entering private land were clearly displayed at the entrance and in prominent locations 5. The sign was the offer and the act of entering private land was the acceptance of the offer hereby entering into a contract by conduct. 6.The signs specifically detail the terms and conditions and the consequences of failure to comply,  namely a parking charge notice will be issued, and the Defendant has failed to settle the outstanding liability. 7.The claimant seeks the recovery of the parking charge notice, contractual costs and interest.   This is what I am thinking of for the wording of my defence The Defendant contends that the particulars of claim are vague and are generic in nature which fails to comply with CPR 16.4. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 1. Paragraph 1 is denied. It is denied that the Defendant ever entered into a contract to breach any terms and conditions of the stated private land. 2. Paragraph 2 and 4 are denied. As held by the Upper Tax Tribunal in Vehicle Control Services Limited v HMRC [2012] UKUT 129 (TCC), any contract requires offer and acceptance. The Claimant was only contracted to provide car park management services and is not capable of entering into a contract with the Defendant on its own account, as the car park is owned by and the terms of entry set by the landowner. 3. It is admitted that Defendant is the recorded keeper of the vehicle. 4.  Paragraph 6 is denied the claimant has yet to evidence that their contract with the landowner supersedes  Leeds Bradford airport byelaws. Further it is denied that the Claimant’s signage is capable of creating a legally binding contract. 5. Paragraph 7 is denied, there are no contractual costs and interest cannot be accrued on a speculative charge.   I'm not sure whether point 4 is correct as I think this side road is not covered by byelaws? Any other suggestions/corrections would be appreciated.
    • Dear EVRi parcelnet LTD t/a evri   evri parcelnet isnt a thing also you say defendant's response which is a bit of a weird format.   Something like   Dear EVRi, Claim no xxxx In your defence you said you could not access tracking. Please see attached receipt and label Regards
    • Welcome to the Forum I have moved your topic to the appropriate forum  Residential and Commercial lettings/Freehold issues Please continue to post here.   Andy
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Help - 247 moneybox irresponsible leaning refund response


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2734 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi all

Hoping you may be able to help me, I was stupidly heavily in debt in 2011 with 16 different payday loan companies (all clear and debt free since then) , I am now in the process of emailing them all regarding irresponsible lending, so far I have had generic responses but nothing further at the moment. I have received this from 247 moneybox and would like some advice on how to respond - not shocked with the response to be honest!

 

Dear....

 

Hope that you are well. Please find below a copy of our complaints procedure. We are aware that there are many forums and templated letters available on the internet to exploit any previous credit commitments under the wholly subjective banner of affordability. We have seen some legitimate claims upheld in the press such as with the lender Cash Genie. However, to compare our actions with their reported behaviour is inappropriate.

 

We are confident that the required assessments were carried out prior to the advance of all loans. We have had relatively few instances where customers have ultimately look to take recourse with the Financial Ombudsman Service and our record there is good as we are able to substantiate fully the information on which lending decisions were based.

 

Our relationship was based on responsible lending in addition to responsible borrowing. We provided you with all the facts about our product and the charges and costs involved. We treated you as a rational individual able to make a credible decision as to whether to borrow or not. For our part of the relationship we acted on the information available to us at the time and the prevailing regulations and guidance at the time.

 

I am your personal account manager and would be happy to discuss any of the above with you over the phone. I am available on 0207 183 8078 between 08:30 and 18:00 Monday to Friday. If you would prefer, please do feel free to provide a number and time at which I can reach you directly.

 

Kind regards,

 

Shahan

 

Warning: Late repayment can cause you serious money problems. For help, go to moneyadviceservice.org.uk

 

247Moneybox

20-22 Wenlock Road

London

N1 7GU

 

Complaints Procedure

 

Customer satisfaction is of utmost importance to 247Moneybox. Please do not hesitate to contact us if you are dissatisfied with our service in anyway.

 

We hope that it never comes to this, however should you wish to make a formal complaint in writing, please address your letter to:

 

Customer Services Department

247Moneybox

20-22 Wenlock Road

London

N1 7GU

 

If you have a complaint, please write to our Customer Services Department at the address set out above, e-mail us at

 

Upon receipt of your complaint we will do our best to resolve your complaint by the end of the next business day.

 

If we can't do this, we will send you a prompt written acknowledgement of your complaint within 5 working days and tell you who is dealing with it. In addition, we will provide you with a copy of our complaints procedure.

 

If we need to investigate your complaint further to respond fully, we will tell you and keep you regularly updated.

 

We will send you our final response as soon as possible but within eight weeks of receiving your complaint. Our final response will explain that you will have ultimate recourse to the Financial Ombudsman Service if you remain dissatisfied. We will enclose a leaflet (or provide a link to information) from the Financial Ombudsman Service with our final response to assist you if you decide to pursue this further course of action. If looking to do so, you will need to contact the Financial Ombudsman Service within six months of receiving our final response.

 

If you want to make a complaint to our trade association (BCCA), their contact details can be found at the end of this procedure. Our trade association will liaise with us to ensure your complaint is investigated fully and a response is sent out to you.

Link to post
Share on other sites

Hi and welcome to CAG,

If by the time you took the loan with 247 you had other payday loans on the go, this should have alerted them that you were in financial difficulties. The same applies if you had to roll over any loan with them.

If they were the first PDL you took out, it may be more difficult as they would have had no info to go by.

 

As with all payday loan companies at the time, all they were after was the money without a care of whether you could afford it or not as they would then add on their unlawful charges.

 

I will see if there are any Financial Ombudsman cases to rely on.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Link to post
Share on other sites

Well, having looked at the FOS decisions page:

 

http://www.ombudsman-decisions.org.uk/

 

and typing the name Active Securities Limited (they are the main company) the FOS may just disagree with the above statement from 247.

 

If you haven't raised this matter as a Formal Complaint, I suggest you do so by post and sent signed for delivery. they then have 8 weeks to resolve before you can go to the Ombudsman.

 

If you use the decisions on the FOS page, you may be able to convince them to do the same for you.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Link to post
Share on other sites

Hi

 

Thank you for the reply, I will log it as a formal complaint as you suggested, I can safely say I had many many other loans on the go at the time and it wasn't my first loan and i did roll over and over, how do I get accurate loan information as this particular one is not on my credit report ?

Can I request it from them directly ?

 

Thank you

Link to post
Share on other sites

You can request it but they can say no. The ideal way is to send them a Subject Access Request (SAR) which costs you £10 and sent to their registered office. They have 40 days to comply but make sure you include plenty of ID info so they can't delay responding.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Link to post
Share on other sites

avaya, i wouldnt pay too much attention to their reply, it is just designed to try and put you off complaining. ive lodged complaints (and won) with nearly all the main payday lenders and not one has admitted any liability. the other thing that matches their terrible behaviour is their ability to try and balls it out and continue to lie about what they have done. as silverfox says, if you had multiple other lenders as well as lots of rollovers, you have a v strong case

 

would your bank statements not show you the loan history?

Link to post
Share on other sites

Hi

My bank statements probably would yes but I was looking for the easier option first before I trawled through them, because I had so many of them and it was a while ago its not fresh in my mind. although it nearly cost me my marriage so I will fight them !

 

thanks to everyone for the replies it really helps in this minefield !

Link to post
Share on other sites

Hi Avaya

 

Welcome to the CAG Family.

 

May i please see the full summary of all loans?

Please also answer the following questions;

 

- Gambling Involved?

- Issues with Other PDL Companies? Spiral Debt with more than one PDL Company?

- How much was your income on a monthly basis compared to the loan? (Were you ever unemployed)

- Did you ever give incorrect info to acquire a loan?

- Rollovers... How many?

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

Link to post
Share on other sites

  • 3 weeks later...

Hi All

 

QUICK UPDATE - I have received a statement of account from PDUK, is there a way of working out a rough idea of the amount possibly owed back, the info is 3 pages long and there are about 59 entries of interest deposit, repayment and de-ferrals - the loans ran from Jul 09 - Mar 12 !

 

Here is a short example of what I have received

 

13/05/2011 Principal | Deferral (£300.00) £500.00

15/06/2011 Interest | Deferral £100.00 £600.00

15/06/2011 Principal | Deferral £400.00 £600.00

15/06/2011 Interest | Deferral (£100.00) £600.00

15/06/2011 Principal | Deferral (£300.00) £600.00

15/06/2011 Principal | Repayment (£100.00) £500.00

15/07/2011 Principal | Deferral (£300.00) £600.00

15/07/2011 Interest | Deferral (£100.00) £600.00

15/07/2011 Principal | Deferral £400.00 £600.00

15/07/2011 Interest | Deferral £100.00 £600.00

15/07/2011 Principal | Repayment (£100.00) £500.00

15/08/2011 Principal | Deferral (£240.00) £585.00

15/08/2011 Interest | Deferral (£100.00) £585.00

Link to post
Share on other sites

wow - you could be in for a stonking payback of interest! the amount of deferrals alone in the snapshot you have provided gives you a strong case. you basically just total up all the interest and charges you have paid - ignore the capital amounts borrowed as you have to pay that. So if you borrowed £500 and deferred it three times at £100 per go, it would be £300 interest

Link to post
Share on other sites

Loan Summary

Original Term of Loan: 25 days

(This is the term of your loan starting from the date the agreement was made through to the last payment date as provided in the agreement-

any Changes will have been notified to you)

Date of Initial Advance: 03/07/2009

Amount of Credit: £230.00

Total Amount Due: £287.50

 

 

AMOUNT BALANCE

03 July 2009 Principal | Deposit £230.00 £287.50

03 July 2009 Interest | Deposit £57.50 £287.50

28 July 2009 Principal | Repayment (£230.00) £0.00

28 July 2009 Interest | Repayment (£57.50) £0.00

04 August 2009 Principal | Deposit £340.00 £425.00

04 August 2009 Interest | Deposit £85.00 £425.00

28 August 2009 Principal | Repayment (£340.00) £0.00

28 August 2009 Interest | Repayment (£85.00) £0.00

03 September 2009 Interest | Deposit £75.00 £375.00

03 September 2009 Principal | Deposit £300.00 £375.00

28 September 2009 Principal | Repayment (£300.00) £0.00

28 September 2009 Interest | Repayment (£75.00) £0.00

30 September 2009 Principal | Deposit £350.00 £437.50

30 September 2009 Interest | Deposit £87.50 £437.50

28 October 2009 Interest | Repayment (£87.50) £0.00

28 October 2009 Principal | Repayment (£350.00) £0.00

02 November 2009 Interest | Deposit £87.50 £437.50

02 November 2009 Principal | Deposit £350.00 £437.50

27 November 2009 Principal | Repayment (£147.50) £290.00

27 November 2009 Interest | Deferral £72.50 £362.50

27 November 2009 Principal | Deferral £290.00 £362.50

27 November 2009 Principal | Deferral (£202.50) £362.50

27 November 2009 Interest | Deferral (£87.50) £362.50

18 December 2009 Principal | Repayment (£290.00) £0.00

18 December 2009 Interest | Repayment (£72.50) £0.00

06 January 2010 Interest | Deposit £105.00 £525.00

06 January 2010 Principal | Deposit £420.00 £525.00

15 February 2010 Interest | Repayment (£105.00) £0.00

15 February 2010 Principal | Repayment (£420.00) £0.00

16 February 2010 Principal | Deposit £400.00 £500.00

16 February 2010 Interest | Deposit £100.00 £500.00

15 March 2010 Principal | Repayment (£100.00) £400.00

15 March 2010 Principal | Deferral £400.00 £500.00

15 March 2010 Interest | Deferral £100.00 £500.00

15 March 2010 Interest | Deferral (£100.00) £500.00

15 March 2010 Principal | Deferral (£300.00) £500.00

15 April 2010 Principal | Deferral £340.00 £585.00

15 April 2010 Interest | Deferral £85.00 £585.00

15 April 2010 Interest | Deferral (£100.00) £585.00

15 April 2010 Principal | Deferral (£240.00) £585.00

15 April 2010 Principal | Repayment (£160.00) £425.00

14 May 2010 Principal | Repayment (£145.00) £280.00

14 May 2010 Principal | Deferral £280.00 £350.00

14 May 2010 Interest | Deferral £70.00 £350.00

14 May 2010 Principal | Deferral (£195.00) £350.00

14 May 2010 Interest | Deferral (£85.00) £350.00

15 June 2010 Interest | Repayment (£70.00) £0.00

15 June 2010 Principal | Repayment (£280.00) £0.00

10 January 2011 Interest | Deposit £100.00 £500.00

10 January 2011 Principal | Deposit £400.00 £500.00

15 February 2011 Principal | Repayment (£100.00) £400.00

15 February 2011 Interest | Deferral (£100.00) £500.00

15 February 2011 Principal | Deferral (£300.00) £500.00

15 February 2011 Principal | Deferral £400.00 £500.00

15 February 2011 Interest | Deferral £100.00 £500.00

15 March 2011 Principal | Repayment (£100.00) £400.00

15 March 2011 Principal | Deferral (£300.00) £500.00

15 March 2011 Interest | Deferral (£100.00) £500.00

15 March 2011 Principal | Deferral £400.00 £500.00

15 March 2011 Interest | Deferral £100.00 £500.00

15 April 2011 Principal | Deferral £400.00 £600.00

15 April 2011 Interest | Deferral £100.00 £600.00

15 April 2011 Interest | Deferral (£100.00) £600.00

15 April 2011 Principal | Deferral (£300.00) £600.00

15 April 2011 Principal | Repayment (£100.00) £500.00

13 May 2011 Principal | Repayment (£100.00) £400.00

13 May 2011 Principal | Deferral £400.00 £500.00

13 May 2011 Interest | Deferral £100.00 £500.00

13 May 2011 Interest | Deferral (£100.00) £500.00

13 May 2011 Principal | Deferral (£300.00) £500.00

15 June 2011 Interest | Deferral £100.00 £600.00

15 June 2011 Principal | Deferral £400.00 £600.00

15 June 2011 Interest | Deferral (£100.00) £600.00

15 June 2011 Principal | Deferral (£300.00) £600.00

15 June 2011 Principal | Repayment (£100.00) £500.00

15 July 2011 Principal | Deferral (£300.00) £600.00

15 July 2011 Interest | Deferral (£100.00) £600.00

15 July 2011 Principal | Deferral £400.00 £600.00

15 July 2011 Interest | Deferral £100.00 £600.00

15 July 2011 Principal | Repayment (£100.00) £500.00

15 August 2011 Principal | Deferral (£240.00) £585.00

15 August 2011 Interest | Deferral (£100.00) £585.00

15 August 2011 Principal | Deferral £340.00 £585.00

15 August 2011 Interest | Deferral £85.00 £585.00

15 August 2011 Principal | Repayment (£160.00) £425.00

15 September 2011 Principal | Deferral £280.00 £495.00

15 September 2011 Interest | Deferral £70.00 £495.00

15 September 2011 Interest | Deferral (£85.00) £495.00

15 September 2011 Principal | Deferral (£195.00) £495.00

15 September 2011 Principal | Repayment (£145.00) £350.00

14 October 2011 Principal | Deferral (£160.00) £407.50

14 October 2011 Interest | Deferral (£70.00) £407.50

14 October 2011 Principal | Deferral £230.00 £407.50

14 October 2011 Interest | Deferral £57.50 £407.50

14 October 2011 Principal | Repayment (£120.00) £287.50

31 October 2011 Principal | Deferral (£142.50) £337.50

31 October 2011 Interest | Deferral (£57.50) £337.50

31 October 2011 Interest | Deferral £50.00 £337.50

31 October 2011 Principal | Deferral £200.00 £337.50

31 October 2011 Principal | Repayment (£87.50) £250.00

30 November 2011 Principal | Repayment (£80.00) £170.00

30 November 2011 Interest | Deferral £42.50 £212.50

30 November 2011 Principal | Deferral £170.00 £212.50

30 November 2011 Principal | Deferral (£120.00) £212.50

30 November 2011 Interest | Deferral (£50.00) £212.50

30 December 2011 Principal | Deferral (£97.50) £247.50

30 December 2011 Interest | Deferral (£42.50) £247.50

30 December 2011 Interest | Deferral £35.00 £247.50

30 December 2011 Principal | Deferral £140.00 £247.50

30 December 2011 Principal | Repayment (£72.50) £175.00

31 January 2012 Principal | Repayment (£65.00) £110.00

31 January 2012 Principal | Deferral (£75.00) £137.50

31 January 2012 Interest | Deferral (£35.00) £137.50

31 January 2012 Principal | Deferral £110.00 £137.50

31 January 2012 Interest | Deferral £27.50 £137.50

02 February 2012 Principal | Repayment (£110.00) £0.00

02 February 2012 Interest | Repayment (£27.50) £0.00

02 February 2012 Principal | Deposit £420.00 £525.00

02 February 2012 Interest | Deposit £105.00 £525.00

29 February 2012 Principal | Deferral (£315.00) £630.00

29 February 2012 Interest | Deferral (£105.00) £630.00

29 February 2012 Principal | Deferral £420.00 £630.00

29 February 2012 Interest | Deferral £105.00 £630.00

29 February 2012 Principal | Repayment (£105.00) £525.00

30 March 2012 Principal | Deferral (£315.00) £630.00

30 March 2012 Interest | Deferral (£105.00) £630.00

30 March 2012 Interest | Deferral £105.00 £630.00

30 March 2012 Principal | Deferral £420.00 £630.00

30 March 2012 Principal | Repayment (£105.00) £525.00

13 April 2012 Principal | Repayment (£420.00) £0.00

13 April 2012 Interest | Repayment (£105.00) £0.00

Current Amount Repayable £0.00

Edited by AVAYA19
adding headers to columns
Link to post
Share on other sites

  • 5 months later...

Just out of interest, with regards to my above list - when working out a refund amount, do I take into consideration interest deferral, deposit or repayment and amounts in brackets does this mean money paid out ?

so confused at the moment !!

Link to post
Share on other sites

Hi all

Hoping you may be able to help me, I was stupidly heavily in debt in 2011 with 16 different payday loan companies (all clear and debt free since then) , I am now in the process of emailing them all regarding irresponsible lending, so far I have had generic responses but nothing further at the moment. I have received this from 247 moneybox and would like some advice on how to respond - not shocked with the response to be honest!

 

Dear....

 

Hope that you are well. Please find below a copy of our complaints procedure. We are aware that there are many forums and templated letters available on the internet to exploit any previous credit commitments under the wholly subjective banner of affordability. We have seen some legitimate claims upheld in the press such as with the lender Cash Genie. However, to compare our actions with their reported behaviour is inappropriate.

 

We are confident that the required assessments were carried out prior to the advance of all loans. We have had relatively few instances where customers have ultimately look to take recourse with the Financial Ombudsman Service and our record there is good as we are able to substantiate fully the information on which lending decisions were based.

 

Our relationship was based on responsible lending in addition to responsible borrowing. We provided you with all the facts about our product and the charges and costs involved. We treated you as a rational individual able to make a credible decision as to whether to borrow or not. For our part of the relationship we acted on the information available to us at the time and the prevailing regulations and guidance at the time.

 

I am your personal account manager and would be happy to discuss any of the above with you over the phone. I am available on 0207 183 8078 between 08:30 and 18:00 Monday to Friday. If you would prefer, please do feel free to provide a number and time at which I can reach you directly.

 

Kind regards,

 

Shahan

 

Warning: Late repayment can cause you serious money problems. For help, go to moneyadviceservice.org.uk

 

247Moneybox

20-22 Wenlock Road

London

N1 7GU

 

Complaints Procedure

 

Customer satisfaction is of utmost importance to 247Moneybox. Please do not hesitate to contact us if you are dissatisfied with our service in anyway.

 

We hope that it never comes to this, however should you wish to make a formal complaint in writing, please address your letter to:

 

Customer Services Department

247Moneybox

20-22 Wenlock Road

London

N1 7GU

 

If you have a complaint, please write to our Customer Services Department at the address set out above, e-mail us at

 

Upon receipt of your complaint we will do our best to resolve your complaint by the end of the next business day.

 

If we can't do this, we will send you a prompt written acknowledgement of your complaint within 5 working days and tell you who is dealing with it. In addition, we will provide you with a copy of our complaints procedure.

 

If we need to investigate your complaint further to respond fully, we will tell you and keep you regularly updated.

 

We will send you our final response as soon as possible but within eight weeks of receiving your complaint. Our final response will explain that you will have ultimate recourse to the Financial Ombudsman Service if you remain dissatisfied. We will enclose a leaflet (or provide a link to information) from the Financial Ombudsman Service with our final response to assist you if you decide to pursue this further course of action. If looking to do so, you will need to contact the Financial Ombudsman Service within six months of receiving our final response.

 

If you want to make a complaint to our trade association (BCCA), their contact details can be found at the end of this procedure. Our trade association will liaise with us to ensure your complaint is investigated fully and a response is sent out to you.

 

 

They sent me the same rubbish response.

 

I had around 19 loans back to back, most times borrowing then paying back and borrowing again the same day, sometimes the day after.

 

My complaint is with ombudsman just now. Fingers crossed.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...