AVON rep default over returned goods - how to proceed?

[MrsElbadram]

Not sure if I have posted this in the right place? Apologies if not!

 

I'm currently working through my credit file and found a default from 2012 for £200 from when I was a representative briefly.

 

 

I have contacted AVON and said:

 

In April 2012 I was briefly signed up as an Avon representative at my previous address XXXX.

 

I placed a couple of orders but then my personal circumstance changed and I was not able to continue,

and I moved house shortly afterwards.

 

 

I had some outstanding products to return from a couple of customers who didn’t pay for their orders

and these were outstanding when I resigned as a representative.

 

 

I received a bill from yourselves for £200 for outstanding stock, and contacted customer services to arrange a collection.

This was arranged and the products were left in the secure cupboard

where previous deliveries had been left by your delivery driver.

The products were subsequently collected and I then moved house.

 

Four years later, I am applying for a mortgage

I have just been going through my credit record,

only to find there is an outstanding amount showing to Avon for £200

(which I can only assume is for the products mentioned above),

which is showing as a defaulted mail order account.

 

 

This is adversely affecting my credit record and I urgently need to get it resolved.

As above, I have never owed any money to Avon

it is extremely disappointing that something I took up to help out with a little extra money

has been having such a detrimental effect on my credit rating.

 

 

I have also never signed up as a mail order customer directly as implied by what is showing on my credit report.

I think this would be a good warning to others on how becoming an Avon rep can be incredibly negative.

 

Please could you look into this as a matter of urgency and remove the incorrect record from my credit reference report.

 

They have responded to say:

 

Please send a copy of the signed proof of return from our carrier for the goods you have returned to Avon.

Upon receipt of the balance, we will instruct the Credit Reference Agencies

to update their files to show your account as satisfied.

 

I don't have those receipts any more, it was four years ago and I have moved twice since then.

I have received nothing from AVON or any DCA so assuming it is still sitting with AVON.

 

 

Is there anything I can ask them to do, surely they have to keep the records?

 

 

Also I don't want to pay the balance as I don't owe them anything, and I don't want it shown as satisfied,

I want it removed from my file as it shouldn't be there!

 

Any advice on how to proceed?

[snowdragon]

I have flagged this for you so hopefully someone with more knowledge will come and help

 

Good luck

 

Sandy xx

[dx100uk]

https://cse.google.co.uk/cse?cx=partner-pub-8889411648654839:6449422593&ie=UTF-8&q=avon&sa=Search+CAG#gsc.tab=0&gsc.q=avon&gsc.page=1

[dx100uk]

i'd be sending them an sar

get all the info they have on you

I would expect the rep log to show that you left them for returns.

 

 

dx