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    • @WelshMotorist the legal power comes from Traffic Management Orders made by the local council under ss1,6 or 9 of the Road Traffic Act Management Act 1984. Each council drafts its own TMO so only your council can tell you the precise wording that applies in your local area, what their specific TMO says. But I'd expect it to follow the pattern of the TMOs I've seen online from a range of councils, all of which say it's only entering the zone that is an offence. Remaining parked in it and leaving it are permitted. There's one at the top of my road and it's enforced by ANPR cameras that only film ingoing vehicles.   One pain in the backside with them is that delivery vans cannot enter to deliver your online shopping that so many of us rely on at the moment. My local council helpfully suggests "...You should arrange for your item to be delivered outside of the restriction times..." despite the obvious impossibility in practice of making arrangements like that (good luck  with telling Amazon what time they can deliver to you!).
    • i think your council needs to revise their websites wording (if that Is what it does says?) IMHO, and simply remove the OR DRIVE. that's not needed as it's obvious! .....that would make it clear that people could exit .
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    • My local authority has similar closures and their website says this. So your car can be parked in the zone and you can leave the zone. But if you drive into it you get a PCN.   What happens if my vehicle is parked on a school street, during the restricted times without a school street permit? You will be able to leave without a penalty charge notice being issued.   However, if you then return during the restricted hours, a penalty charge notice will automatically be issued.    Here's another, which seems clear you can remain parked in it.   1. Southwark Council hereby GIVES NOTICE that on 5 November 2020 it has made the above experimental orders under sections 9 and 10 of the Road Traffic Regulation Act 19841 .   2. The effects of the experimental orders are to introduce the timed ‘pedestrian and cycle zones’ listed below (physically enforced with traffic signs and the installation of temporary barriers) in which motor vehicles will be prohibited from entering during the listed hours of operation (note: ‘during term time’ implies Monday – Friday, except public holidays, during the school term as set by that school), except for vehicles requiring access to premises within or only accessible from within each pedestrian and cycle zone. Any vehicle that is already within a pedestrian and cycle zone prior to its commencement of operation will be permitted to leave, in the vicinity of the following schools: -
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Can I charge Virgin Media an admin fee for dealing with their repeated incompetance?


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Hi Caggers!

 

Brief History.

 

I was a legacy customer (old Telewest customer) since 2005.

 

The last contract renewal was in 2007 when I moved house the previous time, so contract was well out of band.

 

Notified them in December that I was moving and would like to take my services with me,

they said sure, no problem and could probably provide the services I wanted.

Great.

I moved house 9th January.

 

I contacted them on the 19th January to find out what was happening with my service installation at the new place.

 

 

Was told the service was activated on the 17th.

That would have been a miracle as the house has no cable through the wall.

Upon asking them to check, they had reactivated the service at my OLD address.

 

Having established that this was their fault, and establishing that they did not in fact operate in my new area they agreed that the account was closed,

I owed them nothing further and in fact was due a refund of £21.

Result! Phoned Sky and got a great deal.

 

3 weeks later they send me a bill for a months worth of charges.

After swearing at the statement I calmed down and called them.

Explained everything to them in great detail

(had to repeat myself a couple of times because, overseas call centre),

they apologised profusely and said I dd in fact have nothing to pay

(no mention of the refund though) and to disregard the bill.

 

2 weeks ago I get a reminder that I still owe the amount on the recently provided bill.

Off I go to tweet my displeasure to Virgin Media in a lovely public forum.

They were on it like a rocket, very helpful and said it was now all sorted.

 

Monday I get a threatening letter saying pay up or they'll pass it no to a collection agency,

and today I get another bill!

 

I want to charge them an admin fee for dealing with this cr*p and having to put with the stress!

 

Advice please, how do I deal with these muppets?

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Send the CEO an invoice and 14 days to pay up.

Calculate your time at your normal rate of pay.

If they don't pay within 14 days send a letter before action and after another 14 days file a claim through mcol.

At the same time complain to the ombudsman, forget about call centers and stay off the phone.

It might be the wrong approach but this is how I gained their attention when I stupidly went back to them after being stung the first time.

 

CEO email: [email protected]

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And dont forget to ask for your £21 back too

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

I am not legally trained or qualified, any advice i offer is gleaned from experience and general knowledge, if you are still unsure after receiving advice please seek legal advice.

 

 

 

GEMHL Settled

Barclaycard Settled

A & L SETTLED IN FULL :lol:

Spml Reluctantly withdrawn

Blackhorse pre 31-7-06 Demand removal sent 23 8 06. ICO ordered removal jan 2007....REMOVED:lol:

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How if they owe you?

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

I am not legally trained or qualified, any advice i offer is gleaned from experience and general knowledge, if you are still unsure after receiving advice please seek legal advice.

 

 

 

GEMHL Settled

Barclaycard Settled

A & L SETTLED IN FULL :lol:

Spml Reluctantly withdrawn

Blackhorse pre 31-7-06 Demand removal sent 23 8 06. ICO ordered removal jan 2007....REMOVED:lol:

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Like so many call centers, one person doesn't speak to the other and not enough notes are attached to the account. Is it is as you say incompetence or poor training.

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Hi Guys,

 

Yes, I have emailed the CEO directly. Got home from work today to find another pointless letter for MDR.

 

In biro or crayon ? :madgrin:

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

If you want advice on your Topic please PM me a link to your thread

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  • 2 weeks later...

How do I escalate this?

 

Have heard nothing from the CEO in reply to my email dated 22/03/16.

 

Just checked my Clearscore file and they've registered a default on my account.

 

I'm seriously ticked off!

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Ok so a little more detail please.

 

how much are MDR saying you owe them?

 

Who has registered the default?

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

I am not legally trained or qualified, any advice i offer is gleaned from experience and general knowledge, if you are still unsure after receiving advice please seek legal advice.

 

 

 

GEMHL Settled

Barclaycard Settled

A & L SETTLED IN FULL :lol:

Spml Reluctantly withdrawn

Blackhorse pre 31-7-06 Demand removal sent 23 8 06. ICO ordered removal jan 2007....REMOVED:lol:

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who has registered a default?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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How do I escalate this?

 

Have heard nothing from the CEO in reply to my email dated 22/03/16.

 

Just checked my Clearscore file and they've registered a default on my account.

 

I'm seriously ticked off!

 

Send another email quoting your first and say simply 'I thought you would at least have had the courtesy to reply to me'.

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Have they sent a bill either by post or email for this amount?

 

Seems very strange for them to jump straight to a default when allegedly they owe you. Maybe worth a call to get a copy bill emailed if you have moved.

 

It may shed some light on whats actually going on here

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

I am not legally trained or qualified, any advice i offer is gleaned from experience and general knowledge, if you are still unsure after receiving advice please seek legal advice.

 

 

 

GEMHL Settled

Barclaycard Settled

A & L SETTLED IN FULL :lol:

Spml Reluctantly withdrawn

Blackhorse pre 31-7-06 Demand removal sent 23 8 06. ICO ordered removal jan 2007....REMOVED:lol:

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Have they sent a bill either by post or email for this amount?

 

Seems very strange for them to jump straight to a default when allegedly they owe you. Maybe worth a call to get a copy bill emailed if you have moved.

 

It may shed some light on whats actually going on here

 

Paperless billing, but yes they have emailed me the bill with this amount, despite telling me 3 times now that I don't owe it.

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If tweeting is the only way to get a response i would be tweeting from the rooftops and following it up with an "Official Complaint".

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

I am not legally trained or qualified, any advice i offer is gleaned from experience and general knowledge, if you are still unsure after receiving advice please seek legal advice.

 

 

 

GEMHL Settled

Barclaycard Settled

A & L SETTLED IN FULL :lol:

Spml Reluctantly withdrawn

Blackhorse pre 31-7-06 Demand removal sent 23 8 06. ICO ordered removal jan 2007....REMOVED:lol:

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If tweeting is the only way to get a response i would be tweeting from the rooftops and following it up with an "Official Complaint".

 

I have been, their responses are as useful as a chocolate teapot! Full of fake apologies.

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Time to send a lba.

Don't be afraid to start court proceedings against VM.

Fortunately, despite being a giant company with unlimited resources they have not managed to buy the British courts yet.

If we're not careful we'll probably end up with privatised Virgin courts one day...

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