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    • Thank-you dx for your feedback. That is the reason I posted my opinion, because I am trying to learn more and this is one of the ways to learn, by posting my opinions and if I am incorrect then being advised of the reasons I am incorrect. I am not sure if you have educated me on the points in my post that would be incorrect. However, you are correct on one point, I shall refrain from posting on any other thread other than my own going forward and if you think my post here is unhelpful, misleading or in any other way inappropriate, then please do feel obliged to delete it but educate me on the reason why. To help my learning process, it would be helpful to know what I got wrong other than it goes against established advice considering the outcome of a recent court case that seemed to suggest it was dismissed due to an appeal not being made at the first stage. Thank-you.   EDIT:  Just to be clear, I am not intending to go against established advice by suggesting that appeals should ALWAYS be made, just my thoughts on the particular case of paying for parking and entering an incorrect VRN. Also, I continue to be grateful for any advice you give on my own particular case.  
    • you can have your humble opinion.... You are very new to all this private parking speculative invoice game you have very quickly taken it upon yourself to be all over this forum, now to the extent of moving away from your initial thread with your own issue that you knew little about handling to littering the forum and posting on numerous established and existing threads, where advice has already been given or a conclusion has already resulted, with your theories conclusions and observations which of course are very welcomed. BUT... in some instances, like this one...you dont quite match the advice that the forum and it's members have gathered over a very long consensual period given in a tried and trusted consistent mannered thoughtful approach. one could even call it forum hi-jacking and that is becoming somewhat worrying . dx
    • Yeah, sorry, that's what I meant .... I said DCBL because I was reading a few threads about them discontinuing claims and getting spanked in court! Meant  YOU  Highview !!!  🖕 The more I read this forum and the more I engage with it's incredible users, the more I learn and the more my knowledge expands. If my case gets to court, the Judge will dismiss it after I utter my first sentence, and you DCBL and Highview don't even know why .... OMG! .... So excited to get to court!
    • Yep, I read that and thought about trying to find out what the consideration and grace period is at Riverside but not sure I can. I know they say "You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is"  but I doubt they would disclose it to the public, maybe I should have asked in my CPR 31.14 letter? Yes, I think I can get rid of 5 minutes. I am also going to include a point about BPA CoP: 13.2 The reference to a consideration period in 13.1 shall not apply where a parking event takes place. I think that is Deception .... They giveth with one hand and taketh away with the other! One other point to note, the more I read, the more I study, the more proficient I feel I am becoming in this area. Make no mistake DBCL if you are reading this, when I win in court, if I have the grounds to make any claims against you, such as breach of GDPR, I shall be doing so.
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Can I charge Virgin Media an admin fee for dealing with their repeated incompetance?


ScubyUK
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Hi Caggers!

 

Brief History.

 

I was a legacy customer (old Telewest customer) since 2005.

 

The last contract renewal was in 2007 when I moved house the previous time, so contract was well out of band.

 

Notified them in December that I was moving and would like to take my services with me,

they said sure, no problem and could probably provide the services I wanted.

Great.

I moved house 9th January.

 

I contacted them on the 19th January to find out what was happening with my service installation at the new place.

 

 

Was told the service was activated on the 17th.

That would have been a miracle as the house has no cable through the wall.

Upon asking them to check, they had reactivated the service at my OLD address.

 

Having established that this was their fault, and establishing that they did not in fact operate in my new area they agreed that the account was closed,

I owed them nothing further and in fact was due a refund of £21.

Result! Phoned Sky and got a great deal.

 

3 weeks later they send me a bill for a months worth of charges.

After swearing at the statement I calmed down and called them.

Explained everything to them in great detail

(had to repeat myself a couple of times because, overseas call centre),

they apologised profusely and said I dd in fact have nothing to pay

(no mention of the refund though) and to disregard the bill.

 

2 weeks ago I get a reminder that I still owe the amount on the recently provided bill.

Off I go to tweet my displeasure to Virgin Media in a lovely public forum.

They were on it like a rocket, very helpful and said it was now all sorted.

 

Monday I get a threatening letter saying pay up or they'll pass it no to a collection agency,

and today I get another bill!

 

I want to charge them an admin fee for dealing with this cr*p and having to put with the stress!

 

Advice please, how do I deal with these muppets?

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Send the CEO an invoice and 14 days to pay up.

Calculate your time at your normal rate of pay.

If they don't pay within 14 days send a letter before action and after another 14 days file a claim through mcol.

At the same time complain to the ombudsman, forget about call centers and stay off the phone.

It might be the wrong approach but this is how I gained their attention when I stupidly went back to them after being stung the first time.

 

CEO email: [email protected]

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And dont forget to ask for your £21 back too

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How if they owe you?

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Hi Guys,

 

Yes, I have emailed the CEO directly. Got home from work today to find another pointless letter for MDR.

 

In biro or crayon ? :madgrin:

We could do with some help from you.

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  • 2 weeks later...

How do I escalate this?

 

Have heard nothing from the CEO in reply to my email dated 22/03/16.

 

Just checked my Clearscore file and they've registered a default on my account.

 

I'm seriously ticked off!

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Ok so a little more detail please.

 

how much are MDR saying you owe them?

 

Who has registered the default?

PLEASE HELP US TO KEEP THIS SITE RUNNING

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who has registered a default?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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How do I escalate this?

 

Have heard nothing from the CEO in reply to my email dated 22/03/16.

 

Just checked my Clearscore file and they've registered a default on my account.

 

I'm seriously ticked off!

 

Send another email quoting your first and say simply 'I thought you would at least have had the courtesy to reply to me'.

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Have they sent a bill either by post or email for this amount?

 

Seems very strange for them to jump straight to a default when allegedly they owe you. Maybe worth a call to get a copy bill emailed if you have moved.

 

It may shed some light on whats actually going on here

PLEASE HELP US TO KEEP THIS SITE RUNNING

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I am not legally trained or qualified, any advice i offer is gleaned from experience and general knowledge, if you are still unsure after receiving advice please seek legal advice.

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Have they sent a bill either by post or email for this amount?

 

Seems very strange for them to jump straight to a default when allegedly they owe you. Maybe worth a call to get a copy bill emailed if you have moved.

 

It may shed some light on whats actually going on here

 

Paperless billing, but yes they have emailed me the bill with this amount, despite telling me 3 times now that I don't owe it.

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If tweeting is the only way to get a response i would be tweeting from the rooftops and following it up with an "Official Complaint".

PLEASE HELP US TO KEEP THIS SITE RUNNING

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If tweeting is the only way to get a response i would be tweeting from the rooftops and following it up with an "Official Complaint".

 

I have been, their responses are as useful as a chocolate teapot! Full of fake apologies.

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Time to send a lba.

Don't be afraid to start court proceedings against VM.

Fortunately, despite being a giant company with unlimited resources they have not managed to buy the British courts yet.

If we're not careful we'll probably end up with privatised Virgin courts one day...

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