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    • I can only speak from personal experience. But a similar thing happened to me. Seriously dented door.  I made the other insurance pay. They regarded it as a write off. Took the money, replaced the door. Never heard anything more about it.    Except clearly someone sold my details to claims company, because I got loads of calls in bad English for a few month's 
    • The incident was 03rd March 2024 - and that was the only letter that I have received from MET 15th April 2024 The charge I paid was at the Stansted Airport exit gate (No real relevance now - I thought this charge was for that!!).   Here is the content of email to them (Yes I know I said I was the driver !!!!) as said above -  I thought this charge was for that!! "Stansted Airport" Dear “To whom it may concern” My name is ??  PCN:  ?? Veh Reg: Date of Incident: 03rd March 2024 I have just received a parking charge final reminder letter, dated 10th April 2024 - for an overstay.  This is the first to my knowledge of any overstay. I am aware that I am out of the 28 days, I don’t mean to be rude, this feels like it is a scam My movements on this day in question are, I pulled into what looked like a service station on my way to pick my daughter and family up from Stansted airport. The reason for me pulling into this area was to use a toilet, so I found Starbucks, and when into there, after the above, I then purchased a coffee. After which I then continued with my journey to pick my daughter up. (however after I sent this email I remember that Starbucks was closed so I then I walked over to Macdonalds) There was no signs about parking or any tickets machines to explains about the parking rules. Once at Stansted, I entered and then paid on exit.  So Im not show where I overstayed my welcome.. With gratitude    
    • Just to enlarge on Dave's great rundown of your case under Penalty. In the oft quoted case often seen on PCNs,  viz PE v Beavis while to Judges said there was a case for claiming that £100 was a penalty, this was overruled in this case because PE had a legitimate interest in keeping the car park free for other motorists which outweighed the penalty. Here there is no legitimate interest since the premises were closed. Therefore the charge is a penalty and the case should be thrown out for that reason alone.   The Appeals dept need informing about what and what isn't a valid PCN. Dummies. You should also mention that you were unable to pay by Iphone as there was no internet connection and there was a long  queue to pay on a very busy day . There was no facility for us to pay from the time of our arrival only the time from when we paid at the machine so we felt that was a bit of a scam since we were not parked until we paid. On top of that we had two children to load and unload in the car which should be taken into account since Consideration periods and Grace periods are minimum time. If you weren't the driver and PoFA isn't compliant you are off scot free since only the driver is liable and they are saying it was you. 
    • Thank you dx. I consider myself well and truly told :) x Thank you dx. I consider myself well and truly told :) x
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Can I charge Virgin Media an admin fee for dealing with their repeated incompetance?


ScubyUK
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Hi Caggers!

 

Brief History.

 

I was a legacy customer (old Telewest customer) since 2005.

 

The last contract renewal was in 2007 when I moved house the previous time, so contract was well out of band.

 

Notified them in December that I was moving and would like to take my services with me,

they said sure, no problem and could probably provide the services I wanted.

Great.

I moved house 9th January.

 

I contacted them on the 19th January to find out what was happening with my service installation at the new place.

 

 

Was told the service was activated on the 17th.

That would have been a miracle as the house has no cable through the wall.

Upon asking them to check, they had reactivated the service at my OLD address.

 

Having established that this was their fault, and establishing that they did not in fact operate in my new area they agreed that the account was closed,

I owed them nothing further and in fact was due a refund of £21.

Result! Phoned Sky and got a great deal.

 

3 weeks later they send me a bill for a months worth of charges.

After swearing at the statement I calmed down and called them.

Explained everything to them in great detail

(had to repeat myself a couple of times because, overseas call centre),

they apologised profusely and said I dd in fact have nothing to pay

(no mention of the refund though) and to disregard the bill.

 

2 weeks ago I get a reminder that I still owe the amount on the recently provided bill.

Off I go to tweet my displeasure to Virgin Media in a lovely public forum.

They were on it like a rocket, very helpful and said it was now all sorted.

 

Monday I get a threatening letter saying pay up or they'll pass it no to a collection agency,

and today I get another bill!

 

I want to charge them an admin fee for dealing with this cr*p and having to put with the stress!

 

Advice please, how do I deal with these muppets?

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Send the CEO an invoice and 14 days to pay up.

Calculate your time at your normal rate of pay.

If they don't pay within 14 days send a letter before action and after another 14 days file a claim through mcol.

At the same time complain to the ombudsman, forget about call centers and stay off the phone.

It might be the wrong approach but this is how I gained their attention when I stupidly went back to them after being stung the first time.

 

CEO email: [email protected]

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And dont forget to ask for your £21 back too

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How if they owe you?

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Hi Guys,

 

Yes, I have emailed the CEO directly. Got home from work today to find another pointless letter for MDR.

 

In biro or crayon ? :madgrin:

We could do with some help from you.

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  • 2 weeks later...

How do I escalate this?

 

Have heard nothing from the CEO in reply to my email dated 22/03/16.

 

Just checked my Clearscore file and they've registered a default on my account.

 

I'm seriously ticked off!

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Ok so a little more detail please.

 

how much are MDR saying you owe them?

 

Who has registered the default?

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

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who has registered a default?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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How do I escalate this?

 

Have heard nothing from the CEO in reply to my email dated 22/03/16.

 

Just checked my Clearscore file and they've registered a default on my account.

 

I'm seriously ticked off!

 

Send another email quoting your first and say simply 'I thought you would at least have had the courtesy to reply to me'.

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Have they sent a bill either by post or email for this amount?

 

Seems very strange for them to jump straight to a default when allegedly they owe you. Maybe worth a call to get a copy bill emailed if you have moved.

 

It may shed some light on whats actually going on here

PLEASE HELP US TO KEEP THIS SITE RUNNING

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I am not legally trained or qualified, any advice i offer is gleaned from experience and general knowledge, if you are still unsure after receiving advice please seek legal advice.

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Have they sent a bill either by post or email for this amount?

 

Seems very strange for them to jump straight to a default when allegedly they owe you. Maybe worth a call to get a copy bill emailed if you have moved.

 

It may shed some light on whats actually going on here

 

Paperless billing, but yes they have emailed me the bill with this amount, despite telling me 3 times now that I don't owe it.

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If tweeting is the only way to get a response i would be tweeting from the rooftops and following it up with an "Official Complaint".

PLEASE HELP US TO KEEP THIS SITE RUNNING

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I am not legally trained or qualified, any advice i offer is gleaned from experience and general knowledge, if you are still unsure after receiving advice please seek legal advice.

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If tweeting is the only way to get a response i would be tweeting from the rooftops and following it up with an "Official Complaint".

 

I have been, their responses are as useful as a chocolate teapot! Full of fake apologies.

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Time to send a lba.

Don't be afraid to start court proceedings against VM.

Fortunately, despite being a giant company with unlimited resources they have not managed to buy the British courts yet.

If we're not careful we'll probably end up with privatised Virgin courts one day...

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