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Vehicle Recall - taking weeks to return car


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I bought my car in Feb 2015.

It was an ex-demo model and I bought direct from the manufacturer

as they have their own showrooms.

It came with a 1yr warranty.

 

 

Its had several issues and already spent 6 weeks back with them as they diagnosed

and fixed and ECU fault.

 

In early Jan I got a letter to say the car had been recalled for a safety issue (throttle sticking on)

and it was arranged that they would collect the car on Feb 19 for the work.

The work is quick, no more than a few hours work.

The work was finally complete this weekend.

 

 

After much persistence and telling them I needed the car back by this weekend

I am now being told they won't return it before 5th April.

 

 

This is because they don't have their own driver available to bring it back,

and won't pay for it to be transported.

 

 

I am almost 500 miles each way from the car's location

I am in Scotland, car dealer is near Gatwick),

so collecting it myself isn't an option (financially or time-wise).

 

The sales of goods act says when repairing goods a retailer must do this 'within a reasonable time but without causing significant inconvenience'.

 

 

I would say the lengthy delay is causing me a significant inconvenience.

I have no courtesy/replacement car.

 

What are my options - if I pay someone to collect the car am I likely to be able to reclaim this money?

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So they have had your vehicle for nigh on a month now and are saying they are intending to keep it for a further 2/3 weeks ? I do not think this is acceptable at all - I will try and find someone who can help.

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What car is it?

How come you bought a car 500 miles away? Gatwick, for a crow anyway, brings us to Inverness.............

 

Is it a Bugatti or a Tesla?

 

Google says its a Toyota.

 

H

44 years at the pointy end of the motor trade. :eek:

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Hi Greig and welcome to CAG

 

Have you complained in writing yet.

 

You could tell the seller that you require the car to be returned immediately or you will hire a similar car and seek reimbursement until they return your car, using the courts if necessary.

 

Their delay is unreasonable and unacceptable.

 

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