Jump to content


Please note that this topic has not had any new posts for the last 1816 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

A mother, furious at waiting more than 48 hours for her online shopping, stormed into her local Asda and took it from the shelves herself.

 

Danni Leadbeater, 30, ordered a £50 shop from the supermarket for herself and her two young children last week.

 

However, it failed to turn up twice after her order was cancelled by the store and then re-booked.

 

And after waiting more than two days, and being charged twice for it, she took matters into her own hands.

 

She went into the Eastlands superstore, opposite Manchester City’s Etihad Stadium and began taking the items from the shelves and piling them into a trolley.

 

 

After a stand-off with staff and security, and an intervention from the company’s HQ, she was eventually allowed to leave without paying for it again.

 

However she has slammed the store for the way she was treated and has vowed never to shop with them again, reports Manchester Evening News.

 

Full Story

Link to post
Share on other sites

ASDA really are a rubbish store. They are not bothered about how they theat their customers or staff. I have heard of staff being treated appallingly.

 

I use Tesco Home delivery occasionally and they are very good. Most of the time they have everything ordered and when they don't, a better product is provided. Never has any problem with them.

 

Have you noticed that there are now very few supermarket TV adverts ? At one time, they were on all of the time.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Link to post
Share on other sites

I've been waiting 6 months for a call back from Asda customer services - and that's after ringing them 3 times to chase them up........... hopeless!

Help us to keep on helping

Please consider making a donation, however small, if you have benefited from advice on the forums

 

 

This site is run solely on donations

 

My advice is based on my opinion and experience only. It is not to be taken as legal advice - if you are unsure you should seek professional help.

Link to post
Share on other sites

 

However it did not turn up during the allocated slot between 3pm and 5pm on Friday with Danni being informed it had been cancelled due to a ‘shortage of delivery drivers.’

 

She was told she would have to re-book it, and re-pay whilst waiting 7-10 days for a refund on the previous order.

 

 

This is something that would have really annoyed me - they take your money up front - cancel your order - then demand you pay again whilst having to wait 10 days for a refund !! She had already paid for the undelivered order !!

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites

Sometimes the individual just has to take direct action and stand up to appalling service. The fact that they charged her again and she would have to wait many days for her original payment to be returned would have likely have tipped me over the edge..

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...