Jump to content


  • Tweets

  • Posts

    • In terms of your letter of claim, you've asked us to remove some information – but you have put it up and it's not that critical it's simply bad practice and so we will be leaving in place. It's highly unlikely that the company will stumble across this thread – and anyway no great harm done – but there is no point in spelling out in a letter of claim every detail of the evidence you are going to be relying on if it goes to court. In terms of referring to mediation, it's not up to you. It's up to them. Once again you want to play your hand before it is necessary. Do not do it. Let them make the decisions. They probably will opt for mediation as part of the court process – and then you can simply accede to that. A letter of claim is not the time to start stating this kind of stuff. You come here for advice and I suggest that by and large you follow our advice. In terms of just keeping part of the contract – the frames – as long as you are sure that another supplier would be prepared to supply the glass which is absolutely appropriate for those frames. However, I should warn you that mixing your suppliers like this can eventually lead to problems because you are giving both parties a means by which they can pass the buck onto the other party. This really can get complicated – if the frames fail and the company with which you've already fallen out, then decides to get their own back and they say it is the glass supplier. The glass supplier may well turn round and say no it's the frame supplier – and you are left in the middle and you will have a difficult problem including maybe having to pay for an independent assessment to ascertain whether liability lies. In my view its most ill-advised. You have an opportunity here to predicate your rejection on the fact that you had a single contract and the glass and the frames are supplied as a job lot and the defective glass means that the entire contract is subject to rejection. However, it's up to you. Furthermore, if the frames fail within a particular time, apart from the problem of passing the buck to the glass suppliers, you may find that the frame suppliers are quite reluctant to do any further business with you because they will have long memories. If you really think that after this litigation the frame suppliers will be prepared to continue with you and to supply the glass that you need, then you need to be very certain. Of course they may be very pragmatic and business minded and mature about their dealings and be prepared to supply you with the glass you need with perfectly goodwill and professionalism. However, you shouldn't bank on it. All it needs is one individual within the organisation start feeling that the whole thing is some kind of personal rebuke against them are you are you are you are you you are a you are you you are you are you are a you you are a you.   Anyway, that's my two pennies worth. I think you should follow our advice in terms of legal process and the letter of claim. The rest of it is to how you deal with your windows is simply a bonus for you.
    • Perfect thanks for the reply and apologies for the marker Pen, I thought I had covered it off.    So to clarify, I just ignore this letter and no response is necessary?   
    • First of all, we please deal urgently with the identity of this company. In the title to this thread they are identified as being in Letchworth. This is not correct? We do not want to start firing off accusations against some company elsewhere may be is doing its job perfectly well. Please can you respond to this urgently Post up a link to their website
    • If you scan up letters here by the way, please make sure that they are included in a single file multipage PDF. Please make sure they are all in the correct order, the right way round, and not simply minuscule photographs. You can't imagine the kind of stuff that people put up here when they realise that they're not paying for the advice!
    • Think you've got the wrong Crystal there Slick132...it's Crystal Clear Group Ltd. There's a lot of companies with Crystal in the name!   I agree could take out the struck through part about evidence, although they already have it all already, but I think I need to leave the part about mediation/ADR in, it's important to show I'm open to these, that and the next line came from a template letter before action.  Have asked for that post to be removed via the report button, just in case, the rest of the thread can stay!         The frames are fine, no reason not to keep them, though I could reorder frames from somewhere else it'd be easier to keep these ones as I then already have the measurements for the glass (which I've double checked). I will be asking that question tomorrow though. I have found another supplier I'd be happy to use at around the same price. Glass at the mo is stored mostly upstairs, it's a bit inconvenient as it takes up a lot of space, but no losses as such.  
  • Our picks

Please note that this topic has not had any new posts for the last 1637 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Readdress for grotesque and repugnant customer service, then I would be looking for £ 2500.

British Gas are law breakers as an out of court settlement.

 

 

Have a read at the attached court of appeal case against British gas in 2009. £10,000.

 

 

http://www.bailii.org/ew/cases/EWCA/Civ/2009/46.html

 

 

You have done nothing wrong. British Gas are the law breakers.

Stevie

 

Cripes!

 

Even when they sent me the correct bill a couple of weeks ago, which has been paid, I was trying to explain to them they had overbilled me in the past and had my money! The response of the complaint department has been to send me two more incorrect bills for past use, even though I told them in advance that these bills were wrong and they had finally billed me properly.

 

They are so stunningly incompetent.

Link to post
Share on other sites
  • 2 weeks later...

Thanks to Steve Howie. I mentioned that case and the whole thing was immediately resolved.

 

Weird that isn't it. Ended up with one of the people running the complaints department contacting me personally, apologising etc...

 

Awful though that you have to cite actual case law before they follow through their legal obligations.

 

Cripes!

 

Even when they sent me the correct bill a couple of weeks ago, which has been paid, I was trying to explain to them they had overbilled me in the past and had my money! The response of the complaint department has been to send me two more incorrect bills for past use, even though I told them in advance that these bills were wrong and they had finally billed me properly.

 

They are so stunningly incompetent.

Link to post
Share on other sites
Thanks to Steve Howie. I mentioned that case and the whole thing was immediately resolved.

 

Weird that isn't it. Ended up with one of the people running the complaints department contacting me personally, apologising etc...

 

Awful though that you have to cite actual case law before they follow through their legal obligations.

 

Schweppes33

 

 

Happy that the advice given on case law , duties and obligations got a conclusion that you were happy with. Always glad to help.

 

 

I still see the mods on this site have not started links to case law, or legislation governing utilities, that I have placed on this forum. This should have been done years ago.

 

 

Why is that mods?

 

 

Stevie

Link to post
Share on other sites

Well done......

 

Stevie if you would like to start a thread on the relevant legislation governing utilities and any case law and we will be happy to consider it for a stickie.

 

A new thread...not on another posters.

 

Regards

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

If you want advice on your thread please PM me a link to your thread

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...