Jump to content


  • Tweets

  • Posts

    • nope. shows you've not been reading up. dx  
    • Done! Thanks again. Will update the thread accordingly.
    • Thank you for your message.  I'm concerned that by complaining to the IPC, and escalating the situation, PCM would be even more inclined to cause problems for me and take action to the fullest extent just to make an example of me.  I can still take the above action as a backup plan if PCM decides to go ahead.
    • Mr BankFodder you are a top man. I just received email below and finally they accepted fully refund Good Afternoon, Thank you for your recent email. We are sorry to hear of your recent troubles, we would be happy to accept rejection of the vehicle. The amount of the refund to yourself will be £7,099, this alongside settlement of the finance agreement will be paid in full and final settlement.  By accepting this refund you are confirming that no further claims shall be brought against Big Motoring World or any of its associates in respect of this matter. In order to proceed with the refund we require the following from yourself: - Your bank details (Account holders name – this must match the invoice name, sort code and account number) The bank details can be provided via email. The refund will be processed within 14 days.  
    • How do I transfer my number plate V750? Transfer by post Check the expiry date on your V750 or V778 to make sure it is still valid. Ensure that the registered keeper for the receiving vehicle matches the Grantee or Nominee name on the certificate. Complete relevant sections of your V750 or V778 document and sign it where instructed. https://www.gov.uk/personalised-vehicle-registration-numbers/renew-private-number-certificate  
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Sorry but another exercise 4 less thread


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2821 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi all so sorry for this...

 

been a member for approx 2.5 years re joined January 15 so now out of contract, not used the gym for some time prob 6 months or so went on there site to cancel but couldn't find the "W" no that i was given when first joining to fill out the cancelation form, So instead Thought I knew better and canceled the direct debit now Im thinking I've done the wrong thing as I have received a letter from Harlands stating the normal-

 

" ref your membership to exercise 4 less

 

 

harlands administer the collection of all payments due under your membership agreement with exercise 4 less and your bank have recently advised us that your direct debit instruction has been cancelled.

 

the membership agreement you signed states that all payments must be made by direct debit. Therefore, you must call HARLANDS HELPLINE-01444 449033 immediately in order for us to reinstate your direct debit over the telephone.

 

If you do not call us by the 13 march 16 you will be charged a £25.00 administration fee. the telephone lines are open 9.00 am to 1.00 pm and 2.00pm to 5.00pm monday to friday

 

 

I would just roll over when i see a letter like this simply because i have no idea what I'm talking about in these type of matters, but when i received the letter something didn't seem right so hence why Iam here asking for your advice.....

 

I take I'm right in saying i shouldn't ring the helpline no?

but do i reply to the letter and if so i just wouldn't know what to say?

 

thanks in advance.....john

Link to post
Share on other sites

Whilst you are waiting on someone to visit your thread - I would suggest you have a read of a few of the other threads regarding this group.

 

From what I understand you shouldn't make contact by telephone at all and you don't have to jump through hoops with any of their timetables either.

 

Someone will be with you soon as they can.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

Click Here To Make A Donation

I am not legally trained or qualified, any advice i offer is gleaned from experience and general knowledge, if you are still unsure after receiving advice please seek legal advice.

Link to post
Share on other sites

Hi guys thanks for the reply's

 

I have had a good look through the other threads and i will be honest it has made my brain melt, so though i would ask for my particular case.... I will read through these agin thanks guys....

Link to post
Share on other sites

Hi John and welcome to CAG

 

The thread linked by Martin in post #3 above is a perfect match for your case.

 

Adapt and use that letter to offer Harlands 1 final month's fee. Follow the advice about postage too.

 

If Harlands/CRS contact you by any means other than replying in writing to your letter, ignore them.

 

Keep us informed of all that happens.

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Link to post
Share on other sites

  • 2 weeks later...

evening guys,

 

Had another letter from Harlands as follows-

 

We refer to our letter dated 1 march 16 and note that you have not contacted us.

 

As we were unable to collect your march instalment by direct debit we have added a £ 25.00 administration fee, which means you have to pay £ 34.99 to bring your account up to date.

 

Call HARLANDS HELPLINE-01444 449033 and we can collect this by DEBIT/CREDIT card and reinstate your direct debit instruction. If you wish to pay by any other method , you must still phone us to discuss your options

 

If you do not call us by 5 april 16 you will incur a further £25.00 administration fee.

 

The telephone lines are open 9.00am to 1.00pm and 2.00pm to 5.00pm monday to friday

 

harlands.

 

I dated the letter i sent 7 march and posted it 8 march..... I did get proof of postage too

 

thanks guys

Link to post
Share on other sites

Hi John,

 

OK, so you posted the letter on 8th March giving them 14 days to accept your offer. Giving them 2 days to receive the letter, your offer expires on 24th March.

 

So write to them on 25th March saying :-

 

I refer to your letter of xxdate where you say I have not contacted you.

 

I enclose a copy of my letter sent to you dated 7th March and posted on 8th March.

 

As you failed to accept the offer within the time I specified, my offer is withdrawn. Future demands from you may be ignored but they will be reported to The CMA and Trading Standards.

 

Get another free Certificate of Posting but you don't need to tell them you have proof for your last letter.

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Link to post
Share on other sites

  • 2 weeks later...

Hi all

 

So had another letter from harlands my guess is that this letter is responding to my first return letter. would you suggest i don't respond??

 

letter reads as follows

 

Further to your recent letter to our offices,

 

unfortunately, we cannot cancel the agreement you hold with Xercise 4 less as they deal with them directly at the branch. You must either contact them in store or over the telephone to cancel the agreement. We strongly advise that you get this confirmation in writing from them when you come to an agreement to cancel, for your own records.

 

You will need to send this information to xercise 4 less as we do not deal with cancellations.

 

Xercise 4 less contact information:

contact name: The manager

01709 912255

 

please note: your account must be up do date with all payments with direct debit in place in order to be eligible to cancel.Filling in the online form without these requirements met will not work.

 

We will await to hear from them regarding your cancellation.

 

Harlands

Link to post
Share on other sites

Did you send them the letter in post #8 on 25th March as suggested ?

 

:-)

Edited by slick132

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Link to post
Share on other sites

Hi John,

 

Good that you sent them the letter on 25th March.

 

Harlands run the admin for the gym and they are wrong that you can only cancel via the gym.

 

The letters you have sent are fine and I see no need to respond to Harlands/CRS for now. If you write to them, they'll continue to spout their usual blurb and stick to making demands and adding admin fees.

 

So ignore this latest letter for now but keep us posted.

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Link to post
Share on other sites

  • 4 weeks later...

Right so its been a couple of weeks since garlands last contacted me but today they send me a letter as if i have not responded to them letter goes as follows-

 

We are disappointed that you have not responded to our previous correspondence.

 

The april instalment has now been missed, resulting in a further administration fee of £ 25.00 being added. The total

amount now to bring your account up to date is £ 69.98

 

Please call the HARLANDS HELPLINE-01444 449033 to make payment by debit/credit card and reinstate

your Direct Debit instruction. If you wish to pay by any other method, you must still phone us to discuss your options.

 

The telephone lines are open 9.00am to 1.00pm and 2.00pm to 5.00pm Monday to Friday.

 

If you do not call us by 28 april 16, then the collection of your membership fees will cease to be administered by Harlands and will be passed to a Debt Recovery company. This may incur you significant fees and ultimately result in court action.

 

 

should i respond to this letter?

 

thanks in advance

 

regards john....

Link to post
Share on other sites

Hi John,

 

I suggest you have no need to reply to this at all.

 

Your offer has long-since replied and they have failed to reply specifically to the letter you sent (with proof of postage) to Harlands.

 

Next will come threats of, and then contact from, Zinc (an external DCA) followed by a really scary letter (NOT !!) from Spratt Endicott who are Harlands current pet solicitor.

 

Lots of empty threats but it's just hot air !!

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Link to post
Share on other sites

So just had another letter through, its as though they don't comunicate very well or don't look at the last letters sent before sending another...anyway letter goes as follows

 

further to your recent letter to our offices

 

Harlands can confirm that we have yet to receive a responce from Exercise 4 less regarding your cancellation of your membership.

 

Please be advised Harlands are the direct debit management company for Exercise 4 less and we cannot cancel memberships without there authorisation.

 

May we suggest you contact Exercise 4 less directly to process your cancelation as a matter of urgency.

 

Harlands

 

 

Is this worthy of a reply do you think??

 

thanks john....

Link to post
Share on other sites

Hi John,

 

Harlands aren't interested in communicating anything other than their demands seeking payments. Ignore this letter for now.

 

Instead, contact X4Less via Twitter and/or Facebook complaining :-

 

Stopped DD; offered to pay months notice to Harlands; now harassed by Harlands/CRS; why let these bullies harass your gym members

 

You can say more on FB but you don't need to really - that says all you need and you can post as often as you want, until X4Less take notice.

 

Keep your communication public. Don't let them take the complaint off-board.

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Link to post
Share on other sites

Hi John,

 

I'd keep the discussion on the open media for now.

 

Tell them they should accept responsibility for the harassment and stress they allow Harlands to inflict on X4Less gym members. Therefore you do not want to deal with your case anywhere other than openly.

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Link to post
Share on other sites

Hi guys

 

 

So I did as suggested, then x4l have replied saying the reason for that( i assume they mean harassment from harlands)is because of canceling the dd they would like me to contact them by pm as they require some personal details. I replied saying that they obviously knew what was going off and should take responsibility for the harassment from harlands. Up to yet I have had no response from my last comment..

 

This morning I have had a letter from crs as follows-

 

We have been advised by Harlands , that you have stopped making payments under your membership agreement with X4L.

 

Your balance is now to be paid in full, by no later than 15 may 16

 

The Harlands telephone lines are open9.00 am to 1.00 pm and 2.00 pm to 5.00 pm Monday to Friday. You should call HARLANDS HELPLINE as soon as possible on 01444 449 162 and pay the balance by Credit /debit card.

 

Garlands would like to resolve this matter before further action is needed. However , under your agreement with Harlands, you have promised to pay this debt. If you continue to refuse to honour that commitment , Harlands will have no option but to take legal steps collect the outstanding balance.

 

if you are unable to settle the balance in full, You should call Harlands immediately as they are able to discuss other repayment options...

 

 

 

Is the next line of there defence ?? is it worth of a reply

 

thanks so much for your input john...

Link to post
Share on other sites

Keep the discussion on public forum when possible.

 

Tell X4Less you will post any personal detail in private if required but you'll continue to post publicly until they accept responsibility for the harassment they allow Harlands to inflict.

 

Remind them you offered to pay Harlands what you owed in arrears but Harlands failed to accept the offer, instead choosing to add penalty fees and make increasing demands.

 

Keep up your campaign !!

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...