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    • the reason for my question about all the missing paperwork since the incident but prior to receiving the court clamform wasn't intended to make you come out with some timeline, it was asked upon the lines of have you just simply just ignored everything, but have in-fact now got it all? including the letter of claim?    you need to send off our PPC version of CPR 31:14 letter to the sols. too.   as for your defence, no you never files anything like that specifically giving away what you might later pull them up on.   tuse our std3-5 line generic defence in just about all pcm claimform threads here already.   get it posted up and checked here as its due by 4pm today.
    • About 2 weeks ago from nowhere I received a notice of enforcement.  I say I did but actually on closer examination it wasn't actually to me just someone with a very similar name, I didn't spot this when opening the mail.     From the information,  3 years ago, someone incurred a congestion charge penalty (to be clear this wasn't me), I've managed to get a few bits of information out of TFL and Marstons and it seems that this was a car hired by someone - TFL have the driving license from the hire company of the hirer and it doesn't match me, but Marstons have dug around and linked my current address to this case through an address where I had a business premises 10 years ago.     I have offered to share with Marstons my driving license to prove it doesn't match the person they are seeking.  TFL won't take any action because they say it's with the court, but the legal advice I've had is that I have no business dealing with the court as it's only Marstons that have made the false link to my address, and it's not my case.     I'm still concerned they may try it on anyway and show up, but don't know what other action to take.     Any advice gratefully received to stop this going any further.      
    • My defence might read something along these lines. 1. The Defendant(D) is indebted to the Claimant (C) for a Parking Charge(s) issued to vehicle XXXXXXX at Mill View Hospital Hove BN3 7HY I was never in attendance at Mill Veiw Hospital in Hove.(a Mental Health clinic and a completly seperate entity from set in its own grounds )   I was parked in a Disabled bay with badge displayed whilst attending an appointment at The Hove Polyclinic, Neville Avenue, Hove. 2. The PNC details are 01/05/2019 xxxxxxx Details on PNC(s) therefore incorrect 3. The PCN(s) was issued on private land owned or managed by C. The vehicle was parked in breach of the Terms on Cs signs (the Contract), thus incurring the PNC(s). I require clear definition of what breach of the Terms on Cs signs took place. This to include demensions of any signage breached and measurements of postions of any signage (ie how far off the ground this signage (if any) had been placed. When, and for how long had any new signage(if any) had been properly installed. And found to be compliant on date of PCN(s) 4. The driver agreed to pay within 28 days but did not. Driver is liable as the driver or keeper. Despite requests, the PCN(s) outstanding. The Contract entitles C to damages. At no time or did I enter into a conversation/contract with any employee of One Parking Solutions Ltd so therefore did not agree  to pay within 28 days.  I know this probably needs tidying up Any thoughts or suggestions would be welcome. Thanks for any patience extended.   stephen XL
    • Tracking number say my letter been delivered on Friday. How long it will take till they respond? 
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
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Hi Cagger's

 

I know I've been very dumb I know it, anyway I bought something from Bright house last year and I was told if I did not have contents insurance I would have to take out the OSC.

 

In fact I was dumb again the same year and bought something else and was told exactly the same thing.

 

It is my intention to pay these items off and no longer use bright house. but I have since learnt that you can cancell the OSC at any time and I have already drafted a letter using a template from this site.

 

However, I am reading conflicting information about getting a refund for the OSC I have already paid. Is it possible to have this refunded and applied to my account to reduce the amount I owe?

 

I was clearly missold these items as I now understand the line about having contents insurance is bull****.

 

Thanks people

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I just found this thread.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?439121-new-to-reclaiming-BrightHouse-Charges-and-OSC-DLC

 

Can someone confirm if it is straight forward to claim back OSC or if they will fight this in court?

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do you have all your agreements which shows the amounts paid in OSC? If not you will need to send a sar request.

Its a straightforward process but no 2 cases are the same and you must be prepared to go through to court if necessary.

There are many successful threads for BH, have a good look through them to familiarise yourself with what you will need to do.

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I am not legally trained or qualified, any advice i offer is gleaned from experience and general knowledge, if you are still unsure after receiving advice please seek legal advice.

 

 

 

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Good Morning UnmoderatetheNet,

 

Thank you for your feedback.

 

As part of our standard procedure we provide all our customers with an explanation of the key terms of the credit agreement using an agreement guide presenter. Optional Service Cover (OSC) is completely optional and can be cancelled without penalty with just 7 days’ notice, however you would then not be entitled to the following benefits:

• Repair or replacement

• Loan products

• Full returnability without charge

 

By law hire purchase goods do not need to be covered by your insurance products, however full ownership of a product isn’t transferred to customers until the last payment is made on their agreement(s). Therefore, we must ensure that our goods are covered for Fire, Theft and Accidental Damage. Customers can take this cover through a home contents policy. We offered DLC to customers who did not wish to take out a home insurance policy or alternative cover.

 

I have logged this for you under the reference: 257482, I kindly request that you contact our Customer Relations department on 0800 526 069 and quote the above reference so we can look into this further for you.

 

Jason at BrightHouse

Web Relations

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well if you want the items insured then YOU brighthouse should pay for it

not the customer.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 2 weeks later...

Dear Jason

 

I have logged this for you under the reference: 257482, I kindly request that you contact our Customer Relations department on 0800 526 069 and quote the above reference so we can look into this further for you.

 

I might have been a dumb *^#+^^* for buying something from BH but seriously do you honestly expect me to listen to one of your telephone [removed]/sales people try to convince me that black is white and that you'll give me a twenty pound voucher if I don't ask for all my money back?

Edited by martin2006

We live in an unmoderated country why should the net be any different?

Bring back free speech we miss it!

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Bright house are now telling me that the additional service cover can not be stopped because it is built into the price of the laptop I bought.

 

First off is this true, they are known for their bull****.

 

Second if it is true what are my options?

 

Do I have go down the small claims court route.

 

Thanks people

We live in an unmoderated country why should the net be any different?

Bring back free speech we miss it!

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Ignore them. It can be stopped regardless of what they say. If they say it's included in the price then sar for a full breakdown as it's forcibly missold

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Is this their 5 star service? cough cough!

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Yeh I think so I need to check the paper work for a definite answer. Thanks for the quick response any practical advice please?

We live in an unmoderated country why should the net be any different?

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When did you fall for their sales pitch and become one of their victims?

 

Pre or post 27th April 2015?

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Have you got another thread about the same issue?

 

I've responded to your other post about this, if it's the same issue?

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Pre April 2015

 

November 2014 to be exact.

 

I'm guessing that's a bad thing right :(

 

On the contrary, it is a good thing, as after that date they moved the goal posts to suit their needs, and it was added in to the price, so

yet again, they're talking nonsense, do you have it in writing, or was it just something one of their employees told you?

 

If you have their name then I'd be telling them if they wish to lose their job and be done for fraud to continue with their lies.

 

If not, then remove the useless cover and refund the amount they have taken off you/

BrightHouse require hire purchase goods to be covered against damage caused by fire, theft or accidental damage.

We regularly talk to customers to understand how we can deliver better value for them.

Whilst a great many of our customers do not have a separate home contents insurance policy and therefore greatly value our Product Insurance offering, this is not true for all of our customers. We will therefore now be offering our customers the choice of how they wish to benefit from the peace of mind that Product Insurance can offer.

If you took out your agreement from the 27th April 2015 and you did not have a home contents insurance policy or alternative insurance to cover Hire Purchase goods, our Product Insurance is available.

Product Insurance Cover provides cover for loss arising from the theft of your hire purchase goods or any loss or damage to them caused by fire or accident. It does not cover you if you lose the product (subject to Terms and Conditions).

If you took out your agreement prior to the 27 April 2015, our Protection Benefit Policy is included in the cash price of the product; therefore there is nothing extra to pay. The insurance provides cover for loss arising from the theft of your goods or any loss or damage to them caused by fire or accident. It does not cover you if you lose the product.

It does not cover loss or damage to anything other than hire purchase goods provided by BrightHouse. (subject to Terms and Conditions).

For more information on product cover click here.

http://www.brighthouse.co.uk/faqs/

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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merged

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I'm really confused becuase if you remember my original post. The cover on my laptop is built into the price, not additional. hence the reason why I need help.

 

How can you remove something that is built in?

 

I took out my contract out prior to april 2015 so basically Im shafted. :(

 

 

On the contrary, it is a good thing, as after that date they moved the goal posts to suit their needs, and it was added in to the price, so

yet again, they're talking nonsense, do you have it in writing, or was it just something one of their employees told you?

 

If you have their name then I'd be telling them if they wish to lose their job and be done for fraud to continue with their lies.

 

If not, then remove the useless cover and refund the amount they have taken off you/

 

http://www.brighthouse.co.uk/faqs/

We live in an unmoderated country why should the net be any different?

Bring back free speech we miss it!

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Its forcibly sold. Therefore it is technically missold. They think they can say " if you dont want it, dont shop with us", but it doesnt work like that, and thats terrible business sense anyway

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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okay if laptop cost x and they charge Y becuase they add the extra insurance and other cover. How do go about getting the extra removed from payments?

 

I'm not seeing any sucess stories on here of people who managed to achieve this.

 

Sure getting the add ons stopped and removed seems more than double but when its built into the price???

 

Anyone

We live in an unmoderated country why should the net be any different?

Bring back free speech we miss it!

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You SAR them or demand a FULL itemised breakdown of the amounts, and what they are attributed to.

 

You wont see many success stories, because very few people actually try and reclaim, or they do, and then dont update the thread.

 

Be warned though, you may have to go through SCC to get the money.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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  • 1 year later...

Hi all im having problems with brighthouse-caversham finance i took my clomplaint to the fos and their findings was in favour of brighthouse and because brighthouse was not regulatted befor april 14 to be honest im not happy with the out come and im thinking of asking for it to be looked at again by another adjudicator...help please😂

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Hi all im having problems with brighthouse-caversham finance i took my clomplaint to the fos and their findings was in favour of brighthouse and because brighthouse was not regulatted befor april 14 to be honest im not happy with the out come and im thinking of asking for it to be looked at again by another adjudicator...help please😂

 

Then you need to start a new thread of your own....

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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