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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies

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Hi

I wonder if anyone can help me.

 

My daughters boyfriend has just received a letter telling him that he has to attend a meeting due to his sickness levels.

 

Now before I go any further I should explain that he ruptured his ankle ligament 7 months ago and was initially signed off sick and then returned to work but with difficulties. He works for xxxx and obviously has to wear safety boots which he found difficult and painful at times but nonetheless he did so.

 

So alterations were made for him despite asking for them and so he just struggled on, probably doing more damage.

 

At the beginning of February he had an operation on his ankle and is now on strict non weight bearing instruction from his consultant for at least 6 weeks. He informed his employer as soon as he knew about his operation date and has kept them informed overstep of the way.

 

He has today received a letter telling him that he has to attend a meeting, at his work place, on Tuesday to discuss his sickness record. Naturally he is very upset at receiving this letter.

 

I should point out that he has also had other issues with the company i.e. not being paid correct and when he has questioned this he has been told that there is nothing that can be done for that month and that it will be sorted in the following months pay and that he will have to pay basic rate tax on that amount even though he doesn't earn enough to pay tax.

 

He has read the letter to me and I found it very threatening.

 

Any advice would be very much appreciated.

 

Thank you

Edited by honeybee13
Paras.
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