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Natwest lost safety deposit box


puma85
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My father recently passed away, he had a will and deeds to the house stored in one of two safety deposit boxes at NatWest Bank.

 

I made an appointment to view the contents, when I arrived the bank told me they didn't have the safety deposit boxes and I needed to go to another branch, and gave me the address.

 

I soon realised the branch no longer existed. So I went back to the original branch, who gave me another address.

 

I finally got both boxes, but realised one wasn't my fathers. It belonged to someone else (actually turned out be his brothers).

 

After speaking to NatWest, they said there had been a mistake. There was actually only one deposit box in my fathers name. I know this is untrue as he specifically told me there was a will and deeds to the house in a box at NatWest.

The first box has some other unrelated paperwork.

 

What can I do? I have no proof of the contents. The only evidence I have of the existance of the second box is history of two payments of £25 a year.

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Hi,

 

I'd try sending them a subject access request for any information they had on your father as the bank should be able to provide a proper audit trail, with details of when anyone had access to the box ect.

 
 

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...The only evidence I have of the existance of the second box is history of two payments of £25 a year.

Do you have keys for 2 boxes ? Did the payments have payment references attached to them ?

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My father recently passed away, he had a will and deeds to the house stored in one of two safety deposit boxes at NatWest Bank.

 

I made an appointment to view the contents, when I arrived the bank told me they didn't have the safety deposit boxes and I needed to go to another branch, and gave me the address.

 

I soon realised the branch no longer existed. So I went back to the original branch, who gave me another address.

 

I finally got both boxes, but realised one wasn't my fathers. It belonged to someone else (actually turned out be his brothers).

 

After speaking to NatWest, they said there had been a mistake. There was actually only one deposit box in my fathers name. I know this is untrue as he specifically told me there was a will and deeds to the house in a box at NatWest.

The first box has some other unrelated paperwork.

 

What can I do? I have no proof of the contents. The only evidence I have of the existance of the second box is history of two payments of £25 a year.

 

Over what period of time were the £25.00 payments made? Just one year or more ? I imagine something would show up on a Subject Access Request, so definitely worth sending one.

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