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Orange/EE default. Please Help!

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Please could someone offer help on this?

 

My wife has just obtained a copy of her credit report and there is a default on there for £111 from Orange/EE from 2013.

 

At this time she had a contract with Orange which then went to EE. In October 2013 she was offered an upgrade by EE which she accepted. In 2015 she upgraded again with EE.

 

She still has the same account number as the orange account and is still with them.

 

We don't why this default is on there as EE processed the upgrade from Orange and they have never mentioned anything since and they even upgraded her again in 2015!

 

I would of thought they wouldn't have accepted her upgrade if she still owed them money.

 

Is there a EE rep on here to get this sorted somehow?

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No EE rep im afraid. And this seems to be a reoccuring fact with EE etc, (Seen this happen on other threads)

 

I would contact the Head Office Directly.

Also a complaint to the CEO? Olaf Swantee.

 

If you check CEO Email youll find his email addy.


 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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No, we dont have an EE rep.

 

I think you are going to have to send a SAR to EE, it will cost you £10.00 but should provide all the data in respect of your Wife's relationship with them.

 

If you intend speaking with them on the phone you should have a read of our Guide on how to deal with Customer Service Departments, first.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?439552-Guidance-note-Dealing-with-Customer-Service-Departments-or-making-telephone-contracts


Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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We've just emailed Olaf. Ive explained that she is not willing to talk about this complaint over the telephone, email or post only.

 

Is this a common occurrence then?

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It is probably best that you get everything in writing - head your letter/email "Formal Complaint". If sending by email - obtain a read/receipt. If by snail mail then at the very least obtain a free proof of posting - but better to upgrade to recorded delivery so you obtain a signature.

 

You will need to print off the page that shows the default information.


Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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It is probably best that you get everything in writing - head your letter/email "Formal Complaint". If sending by email - obtain a read/receipt. If by snail mail then at the very least obtain a free proof of posting - but better to upgrade to recorded delivery so you obtain a signature.

 

You will need to print off the page that shows the default information.

 

This is where Noddle and Clearscore come in...

Get yourself on there and screenshot them :)


 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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No EE rep im afraid. And this seems to be a reoccuring fact with EE etc, (Seen this happen on other threads)

 

I would contact the Head Office Directly.

Also a complaint to the CEO? Olaf Swantee.

 

 

If you check CEO Email youll find his email addy.

 

 

Update. This default was removed by EE. I emailed Olaf directly and within 2 days it was gone. I have had 2 other successes of getting defaults removed by going to the top.

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Just a point to. One; I had sent an email recently to Olaf Swantee - his reply read "thank you for your email, but I am unable to assist you - as I no longer work for EE. Sorry .......... Nadia Phillips

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