Jump to content


Oven door seal, part doesn't fit, refund refused...


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 1903 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi all

 

Not sure which sub category this should go in so here I am in the general retail area.

 

I bought a replacement seal for my oven door.

This was direct via the Hotpoint spare parts department, bought over the phone.

I gave the oven model number to the operator who advised the correct part and took payment.

 

On receipt of the item

I've found that it is very similar to the original part (but not the same) but does not fit the oven.

 

 

I've called Hotpoint four times to try and resolve the issue, they are excruciatingly difficult to deal with.

 

 

They are refusing to refund because the 'correct' part has been sent,

have accused me of being incapable of fitting the part

(seriously, fitment couldn't be more straightforward!),

and have three times told me that they must check with their technical team

and call back but have not called back.

 

 

I have tried to escalate the issue but their operators refuse to let me speak to a supervisor

and there is no number for complaints.

 

A refund isn't really what I want (but will settle for this).

I can't use the oven without a seal. This oven is only three years old!

 

I'm a bit stuck and would be grateful for any helpful advice.

 

TIA

VB

Link to post
Share on other sites

As this was brought over the phone

You would of paid by card

 

If not forthcoming with a refund simply do chargenack via your bank

If i have helped in any way hit my star.

any advice given is based on experience and learnt from this site :-)

Link to post
Share on other sites

Apart from anything else they are required to accept the return and provide you with a refund – even if it is the correct part – under the distance selling regulations contained in the recent Consumer Protection Regs - http://www.which.co.uk/consumer-rights/regulation/distance-selling-regulations

 

Send Hotpoint an email formally rejecting the item and tell them that if they refuse to accept it, then they are breaking the distance selling regulations which give you 14 days to reject the item for any reason.

 

In addition to that, if you are sure that you are attempting to fit it correctly and that it is not the part which fits your oven, then you should inform them of this as well.

 

Unfortunately, I can imagine that the value of this seal is so low as to make it scarcely worthwhile taking any more serious action. I'm sure it must be complete nuisance.

 

How much are you talking about here?

Link to post
Share on other sites

pers i'd go do a chargeback via your card provider

[it's 120 days from when you realised the problem]

AND

go back to where you purchased the oven from..the retailer.

under the old sale of goods act

the 'item' has failed within a reasonable time

and you should be provided with a replacement seal FREE OF CHARGE.

 

 

you should not have to pay for anything that has failed

 

 

how old is the appliance..?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

still covered by soga etc.

 

 

who was the retailer

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Hang on a minute. You bought the item through Whitebox yet you are talking to Hotpoint. This seems rather odd to me as Hotpoint may be the supplier but the seller is Whitebox and any correspondence should be with them.

 

As for Hotpoint, this is the email address for the boss

 

[email protected]

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Link to post
Share on other sites

I think with this type of electrical appliance, the instruction manual or warranty documents tell you to contact the manufacturers.

 

Regarding the part number, it might be worth phoning enquiring what the part number is for this model to see if matches what was sent. I should imagine the OP contacted them saying he had part number x sent and it did not fit. They have then fobbed him off, not willing to send another, even if the first was wrong.

 

Also is there a particular way it has to be fitted ? I should imagine it has to be a tight fit and might need a little experience of how they are fitted.

 

The OP should not really be having to mess around. Retailer should be sorting this out.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...