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    • Hi All    I've spent 2 weeks without a phone and over 4 hours between phone and livechat talking to samsung about my broke s10e phone screen.   I bought the phone in June 2021 and long and short of it the phone screen broke while in my pocket. I made a call before getting in the car and it was fine. Went to make a call when I got out the car and the screen had cracked and some LCD damage. The LCD damage has now fixed itself. I called samsung to get this repaired and they flat out refused to repair it as it was physically damaged and their warranty only covers manufactuer defects and that all their phones are rigoursly tested. I told them that if all their phones are rigoursly tested and don't break in peoples pockets just like that then my screen must be one with a manufacturers defect and that it is covered by the warranty then. At which point after climbing as high up the chain as I could this was the only answer I would get.    Is there anything I can do here ? I am not lying about it breaking in my pocket. It's got a full phone case only things showing are front/back camera and fingerprint reader and no marks besides from placing my case on. I just don't feel that it's fair that they expect me too pay £190 to fix the screen when it is obviously defective. What if the replacement screen breaks randomly then they will just expect me to pay another £190 I expect.    I've also tried approaching EE who my phone contract is with to which I was advised to go  to samsung or they could quote for a repair or I could early upgrade.   Please any advice would be greatly apreciated I'm at my wits end here.
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loudand

Unknown low value Vodafone default on my credit file **ref: 12733910**

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Good Afternoon.

 

I have access to all 3 of the credit reference agency's

 

 

i notice there is a default registered for £65 by Vodafone.

 

 

I have never received any notices for this account and as far i was concerned this account was closed.

If i knew about the outstanding balance i would of paid it to avoid a default especially as the value is very low.

 

A bit of a long shot but would it be feasible to pay the outstanding balance of £65.00 and have the default removed?

 

Thanks

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Hello and Welcome,

 

Paying off the balance will not get removal of the default if it was placed correctly.

You could send Vodafone a Subject Access Request to request all information they have relating to this account, this would enable you to work out your next move.

 

Regards,

 

Scott.


 
 

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Hi loudand,

 

If you'd like any help from me, email me with your details via the Contact us form here.

 

To access the form you'll need to enter the code WRT135.

 

As well as stating your query in the question box, please also quote 'CAG Forum'.

 

Once sent, you'll receive an automated reply with a reference number. Post back with this so I can make sure I've got it.

 

Kind regards,

 

Lee

 

Social Media Operations

 

Vodafone UK

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Hi Lee,

 

The ref: 12733910

 

Cheers

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Good Afternoon.

 

I have access to all 3 of the credit reference agency's

 

 

i notice there is a default registered for £65 by Vodafone.

 

 

I have never received any notices for this account and as far i was concerned this account was closed.

If i knew about the outstanding balance i would of paid it to avoid a default especially as the value is very low.

 

A bit of a long shot but would it be feasible to pay the outstanding balance of £65.00 and have the default removed?

 

Thanks

 

Few questions for you.

1 Did you cancel a contract with VF?

2 Did you cancel the Direct Debit immediately after cancellation

3 Have you moved home since the time of cancellation?

4 Did you transfer the mobile number you had with VF to another provider?

5 Did VF have an email address for you?

 

It is known that VF state they had sent letters but time and again we hear that people didn't receive any letters.

It is also well known that VF are very quick to file a default (even when accounts are in dispute) due to non payment.

 

Wait to see what VF come back with although it may be worth filing this as a Formal Complaint with them to get the 8 week period started for them to resolve before going to the Ombudsman.


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Hi loudand,

 

I've got your email and I'll get back to you as soon as possible.

 

Kind regards,

 

Lee

 

Social Media Operations

 

Vodafone UK

 

Hi Lee,

 

I've not received an email as yet?

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