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    • Its best to request this information from the council.  If the council have instructed the enforcement company to council a specific amount, then the bailiff is legally within his right to collect that sum...and add their fees as outlined in legislation (£75 Compliance Fee and £235 Enforcement fee).  Until the council instruct their agent to cease enforcement, then your vehicle is at risk. 
    • Hi  Letter was amended and sent recorded delivery on Saturday I have also stopped using the car and emptied it out waiting for him to collect...   Is this explanation ok to put on the Money Claim?  
    • Hi, I’m hoping someone can help me understand what is going on with my mortgage lender. I fell into 4 months arrears but have a repayment arrangement in place for the mortgage amount & to clear the arrears this was arranged by another organisation who work on their behalf.   I have now received a court hearing date letter for 20th December for a possession hearing and I’m really confused as to why I’ve received this. I’ve contacted the organisation I arranged the repayment plan with but haven’t had a reply yet.   What is the best thing for me to do now to get this resolved? 
    • It is at the dealer that performed the service that identified the issue. I have not moved it, because even if I wanted to I came drive it now knowing what I do. I told the finance company sitting in the dealership reception.   I did not decide to take it for repair to a garage near me. I had no idea this was there until it was shown to me. I have also straight up asked them if they are happy where it is and they said yes. I have incurred no further costs outside the initial service it was due, that I have obviously no intention of claiming back.    to summarise facts: I purchased a 2015 car on HP for £31,980 in July from an independent dealer. The car has full main dealer service history and had done 36000 miles Car went in for its 6 year service at my nearest main dealer on 25th November When it came to change the spark plugs, coolant was found in the spark well for cylinder 7. I saw this myself. Could not definitely say what it was caused by (apart from the obvious - a crack) as no one had seen a similar fault so performed more diagnostic tests. I contacted finance company via their live chat informing them of issue- yes I have a transcript. Was told a complaint was raised and they would be in touch. I then went home. when I got home a form had been emailed to me to fill out that asked questions such as what I had done so far, where it is, what resolution I would like and other needless things like was it taxed or insured. I completed and forwarded the form Dealer diagnosed a crack in the cylinder heads water jacket the next morning, causing a slow leak under pressure. The dealer did not charge for the diagnosis. I asked the dealer to email me a report. I then forwarded this to the finance company with an updated version of the form sent the previous day. The following Tuesday I got an email saying they tried to phone me and asking, I quote “I understand you were in the process of getting a Diagnostic Report completed on the vehicle, please can you send this into us so we can forward this on to the dealer to investigate?” To which I sent it again, informing them I sent it the previous Friday  I contacted their customer services to ensure receipt, getting through to my case handler appears impossible. They said they had. Not having heard anything I finally managed to get through to my case handler last Thursday. They say they are waiting on the dealer. At this time I said I am raising it under my credit agreement with you to be told “ we do this everyday we need to hear from them” I get an email back, back peddling a bit saying  “Further to our conversation, we have forwarded the information and report you have sent in to the dealership <name>.  We are jointly liable with the dealership for the issues with the vehicle, however as we don't have a work shop to repair the vehicle, we give the dealership the responsibility and a single opportunity to repair the faults. Once the dealership have reviewed the information we have provided, and we receive a response from them, we will contact you to update you. ”   I then received a phone call where I was told they need their engineer to inspect the vehicle, I asked if that was necessary as they already have a report for a pretty simple fault. I was told yes. I then said I insist on being there for it. I also confirmed if the car is ok where it is. I followed up with an email summarising our call and haven’t heard anything since. I don’t want to be bent over here, nor do I want this to drag on. So I am not keen on waiting eons for the local guy from the pub to inspect it then get his mum to write a report which evidence points to being the quality delivered from the engineering company they use. I may be over cynical here but I’ve already had one crappy bit of news so why not more.   If I have to pay for it myself then try claim it back I’d probably go down a more legal route. What is a reasonable time frame to agree that the solution is to fix a crack in a lump of aluminium?    
    • This discussion has become rather stop start – mainly, I suppose, because of the difficulty you have had in getting quotes. However, could you just sum up here the cost of addressing all of these defects – and how much have you paid already?
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Help Needed with Certificate of Service


Zinnia
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Hi Guys

 

I would appreciate hearing from anyone that is familiar with the Certificate of Service form (N215) as I need to submit one within the next couple of days.

 

At the top left hand corner there are two questions (a) On what day did you serve? (b) The date of service is

 

The claim was served on the Defendant on 3 February and I posted the Particulars of Claim to them on 17 February so which date do I insert for the first question and which date for the second? It is not clear to me.

 

Zinnia

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Hi Zinnia did you submit your claim through MCOL Northampton or manually (Salford)? you state you served your particulars separately to the caim ?

 

N215 (1).doc

 

Andy

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Hi Guys

 

I would appreciate hearing from anyone that is familiar with the Certificate of Service form (N215) as I need to submit one within the next couple of days.

 

At the top left hand corner there are two questions (a) On what day did you serve? (b) The date of service is

 

The claim was served on the Defendant on 3 February and I posted the Particulars of Claim to them on 17 February so which date do I insert for the first question and which date for the second? It is not clear to me.

 

Zinnia

 

If you posted them, the first date is the day you posted and the second is two business days later.

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Thanks Gany. Yes, I posted the POC on the 16th so I have put this date alongside the first question and I have put the 18th alongside the second question. I sent it by recorded delivery.

 

Andy, yes I did MCOL.

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