Advice - Argos - Baby Furniture - not as described ** Successful outcome - refunded **

[lizhawthorn1976]

Hi. I would like some advice please, what can I do?

 

About a year ago I purchased the Curve Nursery Furniture set from Argos for a lot of money.

It was fine and never had any problems until recently when we turned it into a toddler bed.

 

 

The bed is full of holes where the screws were for the original cot design,

if you look at Argos' image (attached) the item is portrayed with no holes at all

- obviously a photo shopped image).

 

Also the under bed storage drawer no longer fits under the bed,

meaning I have lost a large storage area and have a huge drawer I now have to find somewhere to store.

I have contacted Argos, who say that due to the length of the time I have had the product they are not willing to do anything.

 

But, to be fair it wasn't a problem till I turned it into a toddler bed,

How many other parents checked out the toddler bed upon purchase,

I can't imagine anyone, but I may be wrong.

 

 

What can I do to get Argos to sort my problem out.

Any ideas? I'm very disappointed with the bed, it now looks

Edited February 21, 2016 by citizenB

[citizenB]

You haven't attached an image for us to look at. However, is this the product you have ?

 

http://www.argos.co.uk/static/Product/partNumber/3773619.htm

 

In this image there appears to be holes just above the mattress on the toddler bed.

 

And this one.

 

http://www.argos.co.uk/static/Product/partNumber/3773657.htm

[lizhawthorn1976]

Hi apologies - hopefully they are attached now, two pictures of my bed and one Argos stock photo

[citizenB]

http://reviews.argos.co.uk/1493-en_gb/3773657/reviews.htm

 

Review # 4 - April 2015 appears to have the same problem.

 

Isn't as pictures!

7 April 2015

 

When we eventually received the set it was not as the pictures. Beware the cot ends are full of holes for adjusting cot heights, which spoil the look and is the reason we purchased the set as we wanted no holes on show. The under cot draw once pushed under is hard to get out due to the handle being poorly positioned. The drawer unit and wardrobes are average quality and the baby changing top is smaller than the changing mattress!

Spend more and get a better quality set!

[citizenB]

Yes, I can see why you would be upset - it is interesting that they don't show the bed with the drawer underneath either ?

 

I will try and find someone who can help

 

 

 

[fkofilee]

Question for the OP -Where did she contact in the HRG chain? Customer Services?

 

I have also amended your attachments in the post to include the stock photos from the website.

[lizhawthorn1976]

It would seem that my previous post wasn't very clear. Please see attached the following:

 

It seems that I'm not allowed to post links or any photos - so here is the product title and stock number

 

Curve 6 Piece Nursery Furniture Set - White.

Product code:377 3657

 

Email To Argos:

 

I purchased this nursery furniture from you and I am very disappointed with the misrepresentation of the item. I have recently turned the cot bed into a junior bed and the holes that are left on display are unacceptable - especially given that your advert photos show no holes what so ever, the bed would never have been able to have been made as per your photo as there are clearly no fixings. These have clearly been photoshopped and are a clear misrepresentation of your product. I would never have even considered buying this product with how it looks now, also to my amazement when turned into a junior bed the under storage drawer no longer fits, there is no mention of this anywhere on the advert either. can you refund as soon as possible so I can purchase a furniture without holes in and the storage I require. Below is another comment from a customer with the same complaint from your own reviews

 

7 April 2015

 

Isn't as pictures!

 

When we eventually received the set it was not as the pictures. Beware the cot ends are full of holes for adjusting cot heights, which spoil the look and is the reason we purchased the set as we wanted no holes on show. The under cot draw once pushed under is hard to get out due to the handle being poorly positioned. The drawer unit and wardrobes are average quality and the baby changing top is smaller than the changing mattress! Spend more and get a better quality set!

 

Please find attached photos of the junior bed and your advert photos.

 

Please contact me with a resolution to this issue asap.

 

 

 

Argos Response:

 

Thank you for your email regarding your furniture.

 

I am sorry to hear of your problems.

 

Due to the length of time you have had the furniture, I am afraid we are unable to help you.

 

if you would like to follow this up you can write into

 

Correspondence

Argos Direct

Acton Gate

Stafford

ST18 9AR.

 

I am so sorry I couldn't be more help.

 

Regards,

Melanie Booker

Argos E-Commerce Customer Service Team[/b]

[fkofilee]

I've tided up your post. So it was to generic customer services. I think you may find it hard to take on Argos on this one, I mean do the holes cause a H+S issue?

The question you need to ask yourself is "What am i looking for to get this resolved?"

[lizhawthorn1976]

Thank you for everyone's responses. I would just like to give you all a quick update - I've spoken to someone in the Directors office at Argos, Argos are refunding my money and allowing me to keep the product. Thank you Argos

[citizenB]

Thank you for everyone's responses. I would just like to give you all a quick update - I've spoken to someone in the Directors office at Argos, Argos are refunding my money and allowing me to keep the product. Thank you Argos

 

This is very good news indeed - I will amend your thread title to reflect this.

 

I was giving this some thought the other day - I purchased a DIY book case from Argos a few years a go and they provided some plastic plugs that covered the screw holes - I don't know whether these can be purchased separately, might be worth looking for them.

 

I was also going to suggest using a filler of some kind - but only if there isn't a screw in the hole else you wont be able to tighten it !