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Virgin media handling charge***Refunded 2 years worth***


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It always was seen as a punitive charge which far exceeded true costs, much like the local shops whi charge 50p or a pound per card transaction. I see no harm in writing and asking for a refund if it only costs 45p now, how coukd they justify charging £5 in the past?

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Did they quote which regukations they referred to so u can quantify their statement?

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Did they quote which regukations they referred to so u can quantify their statement?

 

No they didn't but I've just asked them what regulations and if they have a link to them

 

This is what they said

Apologies for the delay .

Although 'no reply' doesn't usually equate to words. However, regulations change all the time. If this is the new regulation this is why we will have changed it. |LA

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Well thats a bit vague but so nice of them to quote EU regs but nit have the foggiest which regs.

If tou kniw how much in £5 charges you have been fleeced out of, fire a letter in asking for it all back, or at least all minus the 45p's

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so s4 of that would mean that any excessive charges from the date those regs came in (apr 2013) have been unlawful and you can certainly claim those back. i think if it were me i'd be claiming them all if its £5 per month over x yrs, that could be a tidy little sum, especially with 8% stat int on top.

 

think its time for you to either SAR them, or if you have statements and you know exactly how many of these punitive charges you have paid, get a prelim fired off.

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I would assume that by using these regs that there may not be a time limit? If you can claim back from pre regs it could be expensive

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sorry mikey, i meant pre regs when i said claim them all.

 

Odd that they choose to implement this 3 yrs after the regs came into force!

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They are squirming already. I have asked for them to check now have to wait...got my complaint in got a reference number so now a waiting game

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Always been a bone of contention, its a no brainer, £260 a yr to take payments?

 

Get a claim in, theyve been doing this for yrs. Had i not paid by dd i would be looking at reclaiming over 10 yrs worth. FYI it was £10 a time at one point!!

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oops, my mistake, its £60 a year, unless you pay them weekly that is :!:

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Wow I have had the complaints department back already they called me and have checked my previous accounts as well, so with this in mind I only had 3 of these fees added. So today as a result and less than a few hours, a credit of £22.75 has now been applied to my account... RESULT WOOOO!!!!

 

 

Thanks for the OP for this information good luck to all of you yet to do this.....

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I actually said that due to the legislation and that it had just come to my attention, namely that at post #8 and reading some of it to them and saying that I will either send a SAR for this information and then I will add the interest anyway.... This is the section I quoted

 

 

'Excessive charges prohibited

 

4. A trader must not charge consumers, in respect of the use of a given means of payment, fees that exceed the cost borne by the trader for the use of that means.'

 

 

 

It worked for me so with that the credit will appear soon. Call was recorded and I have asked for this to be confirmed either in writing or via email... Be polite but firm. Until its not time. Give them a chance to look into it for you saying please and thank you goes a long way... IMHO that is

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Of course they do they are a mobile service provider, everyone knows that 🙈

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GEMHL Settled

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A & L SETTLED IN FULL :lol:

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Nope got told it's in there terms and conditions that they can charge £5 but when you renew the contract it goes down to 45p

 

When I said I would do a sar request he s aid it wont include bills as they only keep them for 12 months

 

Time for me to send sar and try small claims court if I go back 4 years to 2012 it's only £240 but I wonder if I can go back to when I first had a contract with them as then it will be around £1000

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Worth testing.......as I would think " new customers only " may be on thin ice ...legally.

 

Andy

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