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@BrightHouseUK supplied BEKO tumble dryer which ignited

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Help please

 

Fortuantley I was at home and smelt the issue and was able to disconnect All electrical supply and estinguish smouldering clothes.

 

24 hours after this incident noone from Beko has been to visit.

 

Leaglly where do I dated this machine was purchased new in Aug 2015 so less than a year old.

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Machine is black and smelling

 

 

Beko say I can't put machine a outside and has to remain in property until engineer been to visit

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Yes, very good that you were at home !


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PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Yes, very good that you were at home !

 

It could only happen to me. Need caselaw as Beko do not seem the sightest concerned

 

I want the appliance removed from my house it stinks

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Perhaps it may be a good idea to contact the fire service and see if fire investigation are interested in doing a report / investigation of the incident

 

It may help for any insurance claim


If i have helped in any way hit my star.

any advice given is based on experience and learnt from this site :-)

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Perhaps it may be a good idea to contact the fire service and see if fire investigation are interested in doing a report / investigation of the incident

 

It may help for any insurance claim

 

Will chase this up now......

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where did you buy it from

 

 

the retailer is the one responsible

 

 

dx


please don't hit Quote...just type we know what we said earlier..

 

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Fire service have been and attended and have classed the machine as hazardous and removed from property

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where did you buy it from

 

 

the retailer is the one responsible

 

 

dx

 

 

Um um um. The retailer is a no go as a site team I hope you understand

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um un um - they are - they sold it.

 

 

there is no claim against the manu.

that's for the retailer to sort out.


please don't hit Quote...just type we know what we said earlier..

 

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we don't know who sold it????

 

 

dx


please don't hit Quote...just type we know what we said earlier..

 

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ah I see your thread too eh!

 

 

your having fun:lol:


please don't hit Quote...just type we know what we said earlier..

 

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Fire service have been and attended and have classed the machine as hazardous and removed from property

 

That's good now you have a paper trail\ incident number

In the event of taking things further with retailer\ insurance ect

 

BEKO had faulty fridges that were catching fire

Not a good track record however yours may be a one off


If i have helped in any way hit my star.

any advice given is based on experience and learnt from this site :-)

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Excellent idea to have contacted the Fire Brigade. Well done

 

You say that they have removed it from the property. Where is it? Are they left in your garden or have they taken it away? Have you got any paperwork from the Fire Brigade relating to it? Did you take any photographs?

 

Brighthouse are absolutely responsible for this – and I suggest that you don't take any flannel from them.

 

I suggest that you write to them immediately and frankly just get aggressive and send them a letter before action and tell them that you want a replacement or refund within 14 days and at the end of the 14 days you will sue them.

 

You don't want to get involved in any debate on this. It is far too serious. If you're not prepared to follow up with the action I have suggested then don't send a threatening letter but unless brighthouse suddenly decide to be extremely responsible, you may be in first some protracted negotiation.

 

Second thing is, are you prepared to talk to the press? I think that the public should know about this danger which may be sitting in their homes.

 

I also think that you should register a written complaint with citizens advice as well and tell them that you want this forwarded onto Trading Standards.

 

This is exactly the kind of thing that trading standards should be dealing with


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That's good now you have a paper trail\ incident number

In the event of taking things further with retailer\ insurance ect

 

BEKO had faulty fridges that were catching fire

Not a good track record however yours may be a one off

 

http://home.excite.co.uk/beko-recall.html

 

Seems it's dryers, fridges and cookers

 

You can see the residue left inside the drum here and the soot caught in the filter

 

Items that were in the machine. Black

 

Bankfodder will reply shortly to questions asked. Awaiting contact which will allow me to give true update

 

Right Some of you may be aware of the issues my partner has or has had with Brighthouse.

 

We both use this account, previously when BH have sent collection agents to my home for a weeks late payment I have issued a formal notice to BH that I don't wish them to visit my home.

 

I have spoken to BH CUSTOMER RELATIONS who phoned my store on my behalf.

 

The stores response was "Mr .... has informed us that if we visit his house he will commence court action so there's nothing we can do"

 

Customer relations have logged this as a complaint and it will be picked up buy a case handler in line with their complaints process.

 

Also as payments are not upto date the 5* service for a replacement is not valid

20160218_161403.jpg

20160218_161433-1.jpg

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Also as payments are not upto date the 5* service for a replacement is not valid

 

 

all the more reason to reclaim it then


please don't hit Quote...just type we know what we said earlier..

 

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BH have been in contact they can't verify the events with the fire brigade and the fire brigade have told them they have not attended any incident.

 

However Beko have confirmed the incident with the fire service and are sending an engineer out themselves due to the nature of the complaint.

 

Beko will be contacting me shortly with an appointment time.

 

BH will be dealt with once the dryer had been replaced I don't have the energy to communicate with them further

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um un um - they are - they sold it.

 

 

there is no claim against the manu.

that's for the retailer to sort out.

 

Not completely true.

 

The main claim is against the retailer : under the Sale of Goods Act (as amended), and potentially for negligence in supplying a product that caused damage.

 

 

There can also be a claim against the manufacture : using the Consumer Protection Act. This claim will be more limited.

 

http://www.out-law.com/topics/commercial/supply-of-goods-and-services/product-liability-under-the-consumer-protection-act/

 

A claim may be brought under the CPA by any person who is injured by a 'defective product', regardless of whether that person purchased the product. A claim may be brought for death, personal injury or damage to private property in excess of £275. However, no claim may be brought for damage to business property or for 'pure' economic losses. In particular, the CPA provides that a claim cannot be made for the loss of or damage to the defective product itself. Other than these restrictions, the CPA imposes no financial limit on the producer's total liability.

 

This becomes useful e.g. when a retailer has gone out of business. (e.g. : Bought from Comet?

Not used a credit card so cant do a S.75 claim, can still use the CPA against the manufacturer).

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BH have been in contact they can't verify the events with the fire brigade and the fire brigade have told them they have not attended any incident.

 

However Beko have confirmed the incident with the fire service and are sending an engineer out themselves due to the nature of the complaint.

 

Beko will be contacting me shortly with an appointment time.

 

BH will be dealt with once the dryer had been replaced I don't have the energy to communicate with them further

 

So how can Beko have confirmed with the Fire Service - but BH have been unable to?


Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy -

HERE

2: Take back control of your finances -

Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors?

Read Here

4: Staying Calm About Debt

Read Here

5: Forum rules - These have been updated -

Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

 

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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So how can Beko have confirmed with the Fire Service - but BH have been unable to?

 

Honestly Beko asked for date and time of incident something BH ain't asked.

 

Plus even though I have given BH a new address I think they checked old address.

 

They are totally incompetent.

 

Fire brigade confirmed the machine has malfunctioned, advice was given on here to contact them and I phoned and they sent a team out immediately due to nature of incident and to check for heat sources to ensure it didn't reignite.

 

BH have totally overstepped the mark in this one. Beko are calling tomorrow Monday.

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So how can Beko have confirmed with the Fire Service - but BH have been unable to?

 

BH (or Beko) using the wrong address / wrong details / wrong contact??.

The problem might lie at Beko or BH, and may be malice, incompetence or just sheer bad luck.

I'll leave it to the reader to decide which they think most likely for the source (Beko or BH) and explanation ......

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BH (or Beko) using the wrong address / wrong details / wrong contact??.

The problem might lie at Beko or BH, and may be malice, incompetence or just sheer bad luck.

I'll leave it to the reader to decide which they think most likely for the source (Beko or BH) and explanation ......

 

Guys I can't fault Beko response to this and must say the issue lies purely with BH neglecting their duties as a retailer.

Beko have spoken to the fire service. BEKO have confirmed the incident.

 

BH well I wouldn't want to speculate however the facts remain

 

BH response was;

We can't replace item as your payments are not up to date.

We have spoken to the fire brigade and no call out has been made to your property.

We can collect the machine on Tuesday the Cardiff guys will come.

 

I kindly told them I'll deal with Beko direct and ill retain the machine and await Beko instruction. I've heard nothing further from BH.

 

--------------------------------------------------------------------------------------------------------------------

 

In discussions with Amelia Gentleman from The Guardian.

 

I'll keep you posted

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Hi Witsend, Didnt realize this had gotten to where it was.

When did they supply this dryer to you?

 

Could be very interesting, however for the benefit of this situation, if BH were to attend to have a look at the unit just once, I dont think it would be a bad idea.

So let them come to the property and view the Dryer. But do NOT let them take the machine if Beko are arranging a collection. BH (I don't know why I'm saying this) need to keep a record for their own logs and I think it could be beneficial so they can see in full exactly what has gone on.

 

Plus this could be good with The Guardian. They may run with it.


 

We could do with some help from you.

 

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Right Some of you may be aware of the issues my partner has or has had with Brighthouse.

 

We both use this account, previously when BH have sent collection agents to my home for a weeks late payment I have issued a formal notice to BH that I don't wish them to visit my home.

 

I have spoken to BH CUSTOMER RELATIONS who phoned my store on my behalf.

 

The stores response was "Mr .... has informed us that if we visit his house he will commence court action so there's nothing we can do"

 

Customer relations have logged this as a complaint and it will be picked up buy a case handler in line with their complaints process.

 

Also as payments are not upto date the 5* service for a replacement is not valid.

 

The store won't visit as uve issued them a letter not to send bailiffs

 

For the avoidance of any doubt, I attatch the BH agreement for the dryer and also a leaflet left by the fire service

 

However BH are confident no fire unit has attended my address

FIRE LEAFLET.pdf

DRYER AGREEMENT.pdf

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