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Prepayment Smart Meters - On the Positive Side

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I just thought that I'd share that I've been with a company called Utilita for a year now and had their prepayment Smart Meter energy.

 

From the get-go, I've had nothing but great service.

 

The handiness of having an accurate (to the minute) update on what I'm using, how much I've used and how long I've got left before I need to top up has been immense.

 

be warned they don't participate in warm home discount in all cases, but on that note, as the sales person told me that I would get it, they honoured that, apologised for the confusion and sent me a letter as proof of honouring their mistake. Something I've never really seen an energy company do.

 

On top of that, Since moving to them I've had two price decreases, both outside and before the "big 6" decreased their prices and at 2% more than each of their decreases.

 

The only gripe that I have, and a minor one, is that their smart-phone app only deals with payments. It doesn't have any interaction with your energy usage results.

 

Anyhoo, I thought that amidst the gloom and doom of energy I'd share this little gem.

 

Hope this helps others!

 

Cheers,

 

Ade

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Just to clarify - we do participate in the WHD scheme but as it was our first year, we only had 5,200 grants to give out. Hopefully it's something that can be communicated a bit better next year.

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I can confirm also that utilita do participate in the warm home discount scheme as i was one of the 5200!!


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