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My wife purchased a heated hair roller through Amazon,October 2015,it was sent direct from an Amazon Supplier,it is now faulty and the supplier has stated their T&Cs make it clear that after 31 days No refund is available,and I will have to pay for sending the item back and if, they decide to replace it, they will charge postage, before dispatching the replacement,also they cannot guarantee that the replacement will be the same make as the original.The model in question is still made by the maker and is a current model.

 

I thinks their T&Cs are not enforceable because of SOGA ,any thoughts on this subject please??

 

FS

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You're quite right. They are in complete violation of the Sale of Goods Act.

 

Who is the supplier? I think that you should name them on this forum.

 

Also, if you can link to their terms and conditions where they say this then we can all have a laugh.

 

Amazon are normally excellent. Have you taken it up with them?


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the Amazon supplier is "Slamtech",I am about to take this up with Amazon ,as you can imagine not happy

 

Bankfodder thanks for your response

 

FS

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