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We were flooded on 30 December last year along with most of our village.

The downstairs was destroyed and flooded with sewage.

 

 

A company called Chemdry came out and did some tests.

They told us there was raw sewage and hepatitis B and C contamination.

We sent our two teenagers to Perth to live with my brother as the house was not livable in.

 

 

C and L said to look for alternative accommodation,

we have a small holding so need to be close by to feed the animals

and also to kid out goats which are due now.

 

 

We found a caravan and sent the details - C and L said it was too much

then they told us the claim was on hold and was not to be progressed

until their investigators could look at it

 

 

we were visited by a very rude domineering individual called Euan Stewart.

Who suggested we could do most of the wok our self's.

He passed the claim back to CL who then put us in a hotel 15 miles away from home and the animals.

It's costing them £840 a week for accommodation and a further, approx, £340 a week for food.

We've been here for about 3 weeks now. All of us in one room.

 

 

I'm disabled and so is my son but this has been ignored.

I think because I have untreatable depression and my son is on the autistic spectrum.

 

 

We need to get out of the hotel but there are only two domestic let's with in 15 of our home both are unsuitable.

One is a very dark place.

The other is too small with only storage heating and the lowest heat rating.

 

 

We found a very close holiday let fully furnished and insulated.

This would also let us take our dogs, two terriers and a working sheepdog.

 

 

CL said they won't look at it as it's £1200 a month.

We don't know what to do now.

Our MP got involved but no luck.

 

 

Three other families in the village were all put in holiday let's in the village

all more expensive than the one we looked at.

 

Any help or real advice would be great full.

Can CL force us to take one of the domestic let's?

Can they 'evict' us from the hotel?

Can they refuse to keep paying the hotel bills?

 

 

I've never been in this situation before.

So any help will be great fully received.

 

 

Thanks. John

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You have to get Zurich involved in this situation, by contacting their head of claims. Your Insurance cover will cost of alternative accommodation up to a certain percentage of the sum insured. What the loss adjusters have to work out is how long you will need alternative accommodation and work out a budget. If the hotel is costing too much and there is a private rent alternative within reasonable distance of work, they will ask you to move.

 

You have to give Zurich full details of all of your circumstances and try to work out a way that is best for you, but meets with the financial budget of what your Insurance covers.

 

I seem to remember when Hull was flooded, Insurers did pay for Caravans to be provided near to peoples homes and work. But there was some criticism of people still being in caravans over a year after a flood and suffering in cold weather. So Zurich might not be keen on this option.

 

Sometimes these loss adjusters are not helpful as they are working on so many claims for different Insurers. If you want help, you are best dealing with Zurich.


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It is quite ridiculous that they are refusing to pay £1200 a month for something that will cater for you all and reasonably comfortable yet are prepared to pay £840 a week for one room - How is that saving money ?


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It is quite ridiculous that they are refusing to pay £1200 a month for something that will cater for you all and reasonably comfortable yet are prepared to pay £840 a week for one room - How is that saving money ?

 

The way it works is that the loss adjuster has to try to work what can be afforded based on the alternative accommodation amount available.

 

Because the amount is based on a percentage of the sum insured, it depends on sum insured. Other neighbours might insure their houses for more, so they have a bigger budget.

 

There is also the extent of the work that needs doing, which will vary from house to house. Given that it is winter, it will takes ages for the house to dry out and therefore some work will have to wait. They might face having to live somewhere else for say 8 months.

 

I suspect that because of the length of time estimated for repair, the loss adjuster is wanting a cheaper alternative which is reasonable within the budget available. Once the Insurers have paid out the max for alternative accommodation, the OP will have to move back in or pay for their own accommodation.

 

My sister had to move out for 7 months due to a burst pipe, but luckily there was a rented house around the corner which was within budget. In some areas lack of availability makes it very difficult.


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They won't be paying 840 / week.

 

More likely negotiated to around 60 per day, take away the vat - 48 quid. After 28 days the price drops due to vat reduction for longstay.

 

There will be an agent taking 10 - 15 % commission also. This is extra income. No comm on a rental....

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