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Jacamo and Late returns charges

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Hi guys, is it possible for a company to charge you fees for doing a late return under the new Consumer Contracts Regs?

 

Ive ordered a bunch of clothes and they got back to the company (Jacamo) late.

 

 

I know that Im in the clear with regards to timing because the first parcel arrived on the 19th of Jan

and I used their own collections service (effectively giving them notice of return) on the 3rd of Feb,

which is within the 14 day period (if I am counting it correctly).

 

Even without that, Ive got multiple parcels, one of which Im still waiting for, so I would be able to still return.

 

My question is,

 

 

can they still introduce a late return charge,

even if the new regulations allow me to return at a much later date than what they state?

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its a penalty fee and thus like the late/over letter/phone call fees

are unlawful

 

 

so can be reclaimed as well as any PPI if they do charge it.

 

 

dx


please don't hit Quote...just type we know what we said earlier..

 

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How would you go about reclaiming it?

Ive tried contacting them but they dont seem to understand and I just keep going around in circles.

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have a look at other reclaiming threads.

 

 

have you sent a letter of complain rather than phone?


please don't hit Quote...just type we know what we said earlier..

 

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sorry, Im still confused. Why does this count as a penalty fee?

Cant they say I agreed to it in the T&Cs

 

Haven't contacted them yet, just emailed their CS

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have you been reading other reclaiming threads?

unless you've been doing it whilst not logged in

it does look like it.


please don't hit Quote...just type we know what we said earlier..

 

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Yep, but theyve all referred to admin charges on a credit account. I got charged for returning items outside of their 14 day period (not for anything credit related)

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still a fixed sum 'penalty' on a credit account mind..


please don't hit Quote...just type we know what we said earlier..

 

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Thanks dx100uk. I'll try the ppi method and the consumer contracts regs as well

 

Never done anything like this, though

PS. does it matter if Ive already paid up?

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credit card charges threads are more appropriate


please don't hit Quote...just type we know what we said earlier..

 

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You will NOT have PPI.

 

Just because their T&C's say you have to pay a charge, they are not FAIR T&C's.

 

If you have been charged these, send a letter reclaiming them. If they fail to refund you, Issue Court papers.

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