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SSC Huddersfield, spare key issue.

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Hi to everyone on the forum.

If anyone could offer any guidance with this problem I would be grateful.

 

Traded in my car and purchased an Audi A4 from SSc Huddersfield on 17.01.16.

Informed by the salesman that the car came with a spare key.

 

Agreed at time of purchase that I would call by at a later date with the spare key of my trade in vehicle

and I could collect the spare key of my new car.

Stated on the sales invoice "spare key to be exchanged for p/x spare key".

 

I received a txt on 03.02.16 asking to contact the sales guy regarding the spare keys.

I phoned the guy and it was agreed I would call in their showroom on the following Saturday.

 

Went to the dealers on the Saturday and handed over the spare key to my old car

only to be told the key for new car was locked in a desk drawer

and the person with the drawer key had gone home

but not to worry we will post your key out Monday recorded delivery and that I would have Tuesday.

 

I got home from work on the Tuesday evening and nothing had been delivered,

I phoned the car dealership to speak with the salesperson

only to be told he was busy and would call me after 18.00.

No phone call received.

 

I phoned again Wednesday and got hold of the salesperson I had been dealing with from the start,

he told me that his assistant had been trying to phone me to confirm my address details

so the key could be posted to me but she couldn't contact me .

 

 

I told him I had not had any missed calls or voicemails, his reply was

"oh I need to speak with my assistant, your key will be posted out tomorrow (11.02.16) and you will have it Friday.

 

here we are today and no key has been delivered,

I have emailed the dealers for the courier details

and tracking number but have not received any reply yet.

 

My problem is that to replace the spare key it costs around £250 to replace

then the car needs taking into Audi and all keys need recoding, so not cheap.

 

What steps would the people on this forum recommend taking next?

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Guest roaringmouse

The cost of replacing it will be theirs as they have a written contract to supply the spare key. So, they either supply it or get you a new one. Failing that you can with due warning get the spare done yourself and sue them for the cost.

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Thanks for the reply roaringmouse.

Do I get a new coded and sue them for the costs or do I take them to court first?

Just getting fed up with being made promises and being let down.

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Guest roaringmouse

First things first. You write to them. Tell them your grievance., ie you were told that you would be supplied a spare key. You have not been. Tell them you demand the spare key for the vehicle within 14 days or you will have one made at a main dealer and will expect them to pay for the key. Tell them that if they do not pay, you will issue county court proceedings. Send your letter by a signed for service, ie recorded delivery/special delivery or a courier. Keep it polite and to the point. Keep a true copy of the letter.

 

If you get no key or satisfactory response within 14 days, post back here and someone will advise the way forward.

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Write to them, not phone,l and tell them unless the key is received by 12:00 on (give a couple of days) you will go to the main dealer and purchase a key and send the bill to them.

Don't just go and do it without letting them know first.

 

It sounds like they don't have the key and thought you would have forgotten about it by now and can't save face by going to the dealer and getting one as you have the only key required for a pattern.

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