BAYV turn up on doorstep to take back bed and tv

[good4me]

This thread was made back in Oct 2011, its great op got sorted,

 

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?309656-Police-arrest-customer-to-allow-Buy-As-You-View-to-seize-goods(2-Viewing)-nbsp

 

But has buy as you view changed any in Feb 2016?

 

No.

 

My Daughter is a single parent and took out a tv and bed for her 5 year old son, she is on benefits,

I believe she has had the items around 7-8 months never missing a payment, until now,

 

Today she had Buy as you view people at her door trying to force their way in to take away TV and bed,

 

She refused to let them, in they said if you refuse we will just go away and get the POLICE

and they will make you lets us in and take stuff away.

 

Surely this can't be legal to use intimidation and threats of Police forcing their way in?

 

Is this buy as you views new training for 2016.

 

I told my daughter as soon as they return to get it all on camera phone,

and it will be on youtube

and shared with every consumer forum I can find.

 

Could someone Kindly give me a number for their head office and contact name?

 

I really want to speak to thm about this.

Edited February 12, 2016 by good4me

[caledfwlch]

Do you really think Head Office care? it's likely in their training! too widespread to be anything but.

 

Best bet is to go to the Press, or send an email to Head Office, stating whats occured, listing the email contact details of the many newspapers your going to be sending the story too, complete with photo's of terrified single mum and adorable, but terrified child, unless they have a solution in the next 3 days.

 

Like forgetting the debt, and sending a 42" tv as compensation for distress,

as the distress to their reputation and business likely to be caused is going to be far more expensive,

 

especially when people began saying hang on,

this happened to me and begin reporting it to Police,

and people who have HAD the police believe the rubbish and force entry

contact professional standards, and report their force, and the police in turn,

who will have the incidents in their notebooks, unless they knew they were behaving illegally,

 

 

easily proven, as a page may be missing from their notebook at the time,

but their equipment and vehicles has GPS Tracking showing where they were

..... so the Police start arresting the companies staff for misleading police officers,

 

 

misrepresenting themselves as Bailiffs (I bet thats what coppers will claim they did, whatever notebook says"

 

If they have any sense, your daughter will have a new tv, if not, they wont be able to pass it off as a 1 off incident as all the victims will begin contacting the press, ask the press to ask for them to do so.....

 

I imagine the reason forces have began introducing GPS tracking is less for safety of officers and more about catching them up to no good, they can't pull the "no guv, we didnt attend X address and beat up Mr Jones" and when car GPS is checked, it "malfunctioned" at the appropriate time. And of course, skiving off etc.

[good4me]

Thanks very much for reply, I will do that, you don't happen to have email for them,

 

Im just trying to get her account details and picture sorted out, tbh the one email that will be at the top of the list

is watchdog, she suffers from anxiety and can't go out much also, and this pressure is just too much.

 

Do you really think Head Office care? it's likely in their training! too widespread to be anything but.

 

Best bet is to go to the Press, or send an email to Head Office, stating whats occured, listing the email contact details of the many newspapers your going to be sending the story too, complete with photo's of terrified single mum and adorable, but terrified child, unless they have a solution in the next 3 days.

 

Like forgetting the debt, and sending a 42" tv as compensation for distress, as the distress to their reputation and business likely to be caused is going to be far more expensive, especially when people began saying hang on, this happened to me and begin reporting it to Police, and people who have HAD the police believe the rubbish and force entry contact professional standards, and report their force, and the police in turn, who will have the incidents in their notebooks, unless they knew they were behaving illegally, easily proven, as a page may be missing from their notebook at the time, but their equipment and vehicles has GPS Tracking showing where they were..... so the Police start arresting the companies staff for misleading police officers, misrepresenting themselves as Bailiffs (I bet thats what coppers will claim they did, whatever notebook says"

 

If they have any sense, your daughter will have a new tv, if not, they wont be able to pass it off as a 1 off incident as all the victims will begin contacting the press, ask the press to ask for them to do so.....

 

I imagine the reason forces have began introducing GPS tracking is less for safety of officers and more about catching them up to no good, they can't pull the "no guv, we didnt attend X address and beat up Mr Jones" and when car GPS is checked, it "malfunctioned" at the appropriate time. And of course, skiving off etc.

[citizenB]

Did your daughter make any attempt to enter into a repayment schedule for the arrears ?

 

What period of time is the agreement over ?

 

Are there any mandatory insurances on the agreement ?

[caledfwlch]

It looks like main Email for them is [email protected]

might be worth trying [email protected] complaints@@bayv.co.uk

There are 2 email addresses for their 2 "press officers" available, but they are outsourced from a PR company called GKStrategy, not internal

 

But if you wanted to, you or any reader have a choice of Ned

[email protected]

or John

[email protected]

 

This is the board, including their CEO:

http://www.bloomberg.com/research/stocks/private/people.asp?privcapId=11072122

its always possible that [email protected] might work, that being the CEO. I can't tell if its valid, as their server blocks email verification, but you can cc it in, if it is wrong you will just get an email back saying "invalid or wrong address"

 

I would also point out that the Last "Repo Man" to be exposed to the Press, is no longer a Repo Man, and his firm is gone.

 

 

Though it was mainly due to him being such an idiot,

he allowed a C4 team to follow him around breaking the law, or "being firm but fair" as he called the various assaults, threats of assaults and thefts seen on screen.

 

 

It especially, I imagine alarmed the companies he was working for, even the less reputable ones, to discover he is a convicted criminal with a violent reputation, who's wife was in prison on multiple joint offences, having taken the blame, presumably as repo work was a higher earner, whilst defrauding using car clamping not so much, who travelled around with violent convicted criminals under their name.

 

And the ultimate irony is when Bailiff's visited his "frail elderly" mother's home just like some of the frail elderly people he would attack and take cars from, he didn't see the funny side, even though unlike him, they had court warrants.

 

He had the stupidity to put it on youtube, given the threats of violence, from a man known to be a violent criminal, I cant remember if he actually uses violence on film, I would hapilly tell the EA's involved the link, so they can press charges.

[dx100uk]

is this realy true..

did the BayV doorstepper actually try to force their way in

or simply indicated they wanted to take the goods?

 

and did they really say they could get the police

and they will lets them in?

 

not being funny, but, things can get somewhat exaggerated in these issues

and with Chinese whispers story passing.

 

no it is not correct they intimate the use of the Police

 

and indeed the CEO is on record stating they will deal with any employee that says that

and you've read my passed posts on this

I don't like them either.

[caledfwlch]

is this realy true..

did the BayV doorstepper actually try to force their way in

or simply indicated they wanted to take the goods?

 

and did they really say they could get the police

and they will lets them in?

 

not being funny, but, things can get somewhat exaggerated in these issues

and with Chinese whispers story passing.

 

no it is not correct they intimate the use of the Police

 

and indeed the CEO is on record stating they will deal with any employee that says that

and you've read my passed posts on this

I don't like them either.

 

It's a bit of a random thing to have come up with though. I can see "attempted to force their way in" but "we will get the police and they will arrest you" is a bit less random, and not easy to mistake, whilst one persons attempt to force way in, is another persons tried to stop door being closed. Police coming to arrest you and let us in is highly specific, esp coming from a company known to do this, and thus her mother discovering this page when googling if its true.....

 

I am sure the CEO is on record. They always cover themselves, but thats a very different thing to what staff might be trained to say behind closed doors. Hence why undercover journalists get so much dirt, the CEO has always covered his base, its often the training shown to be where the rot begins, with or without CEO's knowledge, though he isn't very good if he doesnt sneak people in to do quality control.

[good4me]

Thank you very much for replies everyone, will get all information form her tomorrow, about account status etc,

[CeriBAYV]

Hi good4me, I am Ceri, the Customer Service Manager at Buy As You ViewPlease be assured that we take the level of service we offer our customers very seriously, and we will always do our best to help any customer that has missed a payment to get back on track. I would be keen to have more information from your daughter and would encourage her to get in contact with us, so we can fully investigate this matter for her and come to resolution. Our Customer Service Team are available on 0333 777 3208 Monday-Friday 8am-8pm and Saturday 8-4pm, or she/you could email us if she prefers - if so please could you mark this for my attention. Kind Regards,CeriCustomer Service Manager, Buy As You View

[good4me]

I just got an email about message above,

 

I was ready to message them,

 

My daughter doesn't recall ever been given an account number,

 

She did say the the last thing they said to her was, don't bother going anywhere, we will be back with police,

 

They haven't been back yet, with or without the police, she is so timid she doesn't want me making a huge fuss for her,

 

she said the had another person out a week or so before, to arrange something about missed payment, but at the time

she was not well and ready to pass out so nothing was arranged.

[good4me]

There is another thing she did say to me,

 

When she got the TV it was a refurbished, it was new

 

She is getting charged insurance money because she couldn't prove she had house insurance, the fee for that per week

Bed and TV and tumble dryer of a

 

She is £21 per week for her products

 

but weekly payment is £35 including insurance,

 

so thats around £14 per week for insurance,

 

at a guess Id think you could get for £15 per month,

[dx100uk]

get reclaiming!

 

 

dx

[dx100uk]

I just got an email about message above,

 

I was ready to message them,

.

 

 

please ignore the unwelcomed visitor

[good4me]

get reclaiming!

 

 

dx

 

how would she go about it?

 

I still want to take it further with the threats.

[dx100uk]

take the threats part up with an email to the ceo as already advised by FK

 

 

as for the insurance..

you have all the statements from day one?

 

 

dx

[good4me]

Hi dx, thank you for reply.

 

she says she doesn't have statements as its been paid with direct debit, and its been around 12 months.

 

I will go ceo route with threats.

[dx100uk]

sent them an sar

get all the statements from day one when she first used them

 

 

dx