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Firms across the industry have backed many of today’s Budget announcements, including a £100m war chest for HMRC to tackle fraud and other measures to continue the housing market’s recovery View the full article
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pop that up as a PDF please read upload carefully. when was YOUR last payment or use ? and have you moved in recent times and never updated your debt owners?
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By BankFodder · Posted
You are entitled to reject it for the defect and insist on a refund or replacement. Put it in writing to them. Assert your right to reject under the consumer rights act on the basis that there is a defect within the first 30 days since taking delivery. How much did it cost? Incidentally, even if you eventually decide that you don't want to reject it and that you would prefer to accept a repair or a refund, assert your right to reject anyway. This way you reserve your position and you keep your choices open. -
seems to confirm then that they didn't close off the old mobile account upon takeup of the new one then.
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Hi! Sorry another sofa enquiry! I received delivery of a two seater sofa, electric recliner and footstool from DFS (Scotland) TODAY. The foot was bent on the recliner (which the delivery drivers noticed when they were drilling them on) and there is some small damage / scuffs to the chair’s leather on the arm and base on the same side. (I’ll try abs upload pictures if I can figure out how to make them small enough!). The damage is small and not majorly noticeable but it has cause minor peeling already of the colour on one bit. I’ve called and within an hour and logged the issues and emailed them with photographs and am waiting to hear back. Initially I just saw the damage on the arm and was considering accepting them replacing the arm (I’m assuming that is what they would offer from research) As we’ve waited nearly 6 months for these squeezing 5 of us onto our other 3 seater. But I’ve since read about colour matching issues and the customer service agent actually said to me that matching black can have issues due to blue undertones etc. However my husband then noticed a scuff on the side so I’m thinking of just asking for a replacement. Nobody has even sat on it yet. It cost a fortune for this one chair and I’ve waited 5 plus months - I want them damage free. Am I within my rights to do this? I just think the chair has been dropped or something? As the other two items are fine. I think we paid minimum deposit on cc and got finance for rest (0%). Anyway just wondering if anyone can provide some advice! Many thanks in advance!
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Our picks
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Post in Bailiffs in at BBC obtain 7 years interest on overpayment of TV licence
Its WAR posted a post in a topic,
I sent in the bailiffs to the BBC. They collected £350. It made me smile. -
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Post in Court Claim Against Hermes - item sent via Packlink was lost/tampered with **WON at mediation full amount **
jj58 posted a post in a topic,
Hi @BankFodder
Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
So I issued the claim on day 15 and they requested more time to respond.
They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
I opted for mediation, and it played out very similarly to other people's experiences.
In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them.
In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
Many thanks, stay safe and have a good Christmas!
Picked By
BankFodder, -
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***Hermes and mediation hints ***
BankFodder posted a topic in Postal and Delivery Services,
Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003- 1 reply
Picked By
BankFodder, -
Natwest Bank Transfer Fraud Call HMRC Please help ***Refund in Full***
waz70 posted a topic in NatWest Bank,
Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786-
- 33 replies
Picked By
waz70, -
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