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I purchased a ticket before travelling today, only to discover that my train was cancelled and the next one wasn't due for an hour. I went to a member of station staff, asking who I should speak to about receiving a partial refund due to the delay. My ticket was then taken from me and they wrote on the front of it that it wasn't valid.

 

I looked for the station manager to complain, but I was told that I would have to purchase another ticket if I wished to travel. I was then told that, as my new ticket was purchased after the cancelled train was due, I would no longer be entitled to a refund.

 

I have been delayed by an hour and have had to pay twice as much for the privilege of waiting over an hour for a train. Is there anything that I can do from this point?

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Yes I'm sure there is something you can do.

 

First of all, how did you buy the ticket? From a machine or over-the-counter?

 

Presumably it had the time of the train on it


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It has the time of purchase on it. It wasn't an advance ticket, so it doesn't have the time of the train.

 

The first was purchased over the counter, before the cancelled train was due, but this ticket was taken from me.

 

The second was purchased via a machine, after the cancelled train was due.

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It has the time of purchase on it. It wasn't an advance ticket, so it doesn't have the time of the train.

 

The first was purchased over the counter, before the cancelled train was due, but this ticket was taken from me.

 

The second was purchased via a machine, after the cancelled train was due.

 

As far as i know, when you buy over the counter on the day, it is not for a specific train. If your next train is cancelled, the ticket covers the next train that arrives. I don't think you can get a refund at the station and have to complete a form which goes to the train company for a refund.

 

Sounds like the member of staff was annoyed for some reason and cancelled your ticket.

 

Suggest you send a written complaint to South West trains.


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