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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Littlewoods charging for 'unused' discount voucher


ananke
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I bought a pair of boots from Littlewoods in December and use a £30 discount code. They did not fit and were immediately returned. They're now charging me for the value of the discount code even though I didn't keep the item. The customer service told me I'm required to pay for the 'broken discount code' (whatever that means as I didn't break any code!!) Perhaps she meant breaking a contract but I assume one is entitled to return online good without penalty. So can anyone enlighten me regarding this issue as I can't understand what is going on and how I'll paying £30 for trying a pair of shoes.

What t & c's I'm breaking that I'm required to pay for the discount I never had as the purchase did not go ahead.

Any advice very welcome. Thank you:)

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You're not breaking any code IMO,

 

And withour sight of how they contacted you to say you were required to pay back this ''discount'' then it will be very hard to advise.

 

If it was via email, simply respond and state that you owe nothing, and the matter is now closed. If they feel that you do somehow owe them anything, then they must put it in writing so that you can refute their claim, and hold them to strict proof.

 

TBH though, I wouldn't entertain them, get on to social media and embarrass them on there, warn any potential customers from using such a dire outfit!

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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@Bazooka Boo Thank you for your reply.. I found out they're charging me by logging in to their website and there were £6 minimum payment, that was in January when I called them CS said it was because I returned the item. I thought they were charging me for returned item delivery and paid it. Now there's another £6 minimum payment for this month. I called again and CS told me its for the £30 discount code I did not use and have to pay 5x £6.

They no longer have an email contact address, to call is useless as I need a written evidence they are charging me for the code (in my account it says 'minimum payment £6 without any reference for what it is).. so I guess I need to send a letter, signed for, and hope for a reply. In the meantime I have to keep paying otherwise they may add interest.

Edited by ananke
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You don't pay a penny because you don't owe anything!!

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Get everything in writing, YES, it doesn't need to be signed for either, save your money and send it 2nd class just obtain ''Proof of posting'' which is free from the PO counter.

 

And don't pay anything, you owe nothing, so what if they add interest?? Adding interest to a figure you don't owe??

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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