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'Very' suite not very good!

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Not sure if anyone can help but am throwing this out there just in case.

 

Bought a 2+3 suite from Very last June on buy now pay later.

 

 

Payment not due until June 2016 but have been paying it off anyway.

 

 

A problem started to develop in November when the base and back cushions were distorting

so badly that you sank into the corners when sitting down.

It was not a cheap suite at £1800 before sale price of £900.

 

 

I contacted Very who said they would send a specialist out but if no fault was found we'd be charged £45.

The inspector came last week and completely stripped everything down to the bare bones.

 

 

He took all the base and back cushions out of their fitted covers and told us they needed re-dressing.

He proceeded to pull apart the filling material then pummelled them repeatedly with his fists.

 

 

He said that because a cheap cotton wool type filling had been used

this would have to be done with each cushion every day.

He then struggled for a good 15 minutes trying to re-fit the covers (he was sweating).

 

 

I asked how I was supposed to do this daily given my obvious disabilities and arthritic hands but he had no answer.

He also told me that if the catalogue description said 'plump cushions daily', this would be Very's 'get out clause'.

 

 

The description does say this but I would have thought that this would refer to the scatter cushions that come with the suite.

 

 

Very won't answer my emails apart from telling me that no structural fault was found and I have been charged the £45.

 

I've never bought a suite before that requires removing the cushions from fitted covers every day

and then having a full upper body workout in order to make it useable again!

 

Does anyone out there do this to their suite,

I don't know what to do now apart from contacting trading standards but not sure of my position?

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I know someone with a sofa like that and they have had to place loads of scatter cushions across it. If you don't place a firm scatter cushion in the corners, if you were to sit back into the corner, you would end up in a very uncomfortable position. The material fitted into the back cushions of the sofa is just too soft.

 

There is a reason this suite was half price in a sale, which is that i expect that other customers have complained having the same problem.

 

You can probably pursue this under sale of goods act, but it may not be that easy. I heard about a case where a lady had a problem with a sofa and after correspondence, inspections, it ended up with a Judge plus the shops legal representative going to the ladies house. She won her case, but from memory it took over a year and cost her money. She paid for an independent furniture inspection report which cost about £130 and then the court fees.

 

Best advice i can give you is to write to the Chief Executive of Very, with a clear explanation of your problem with the suite. If you can send them photos of the suite issues and details of your disability, which makes the suite totally unfit for purpose, not built to a satisfactory standard etc. Then see how they respond.

 

If they refuse to help you, come back for more advice and there are people on this site who can explain next steps. But you have to write to Very first with full details of your complaint.

 

The other option you have, is a DIY option of getting the cushion filling replaced. You can buy the filling material and obtain what you want in terms of firmness. It is then just a case of taking out the current material and replacing. If you know a friend or relative good at crafts, it might be a quick but messy job.


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Thanks for your advice unclebulgaria, I will follow it and write to the Chief Executive this weekend. I've checked the suite reviews on the Very website and there are many people with this problem. I'll post the response here as I'm sure I'll need further help. There's no other place better than cag that's for sure! behindsofa.gif

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Thanks for your advice unclebulgaria, I will follow it and write to the Chief Executive this weekend. I've checked the suite reviews on the Very website and there are many people with this problem. I'll post the response here as I'm sure I'll need further help. There's no other place better than cag that's for sure! behindsofa.gif

 

See if you can get screen prints of the complaints about this suite, just in case they are removed from their site.

 

The other point you will need to cover off, is the description of the suite. Does it live up to how it is described ? As it clearly does not live up to the desciption, you need to explain why this is the case. E.g a sofa you can and family can sit on comfortably. It is unreasonable to expect the cushion covers to be removed on a daily basis, as the person who visited said they needed to be.


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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Hi

Is it possible to have the name of this particular item ?

 

If it is in Very i is most likely in Littlewoods and other mail order catalogues in the group, so it may be useful for others to know.


DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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Would not recommend this to anyone not worth half the price I paid for it

Cons: Sofa loses its shape quicky, Very enigineers came to view sofa and said that I had to fluff the cushions each day to get them to sit right, not happy with this at all

 

 

Plump cushions regularly to maintain fullness.

 

 

The suite is a 'Brodie'. Above is a review from someone else I copied just after Christmas. I've pasted in the bit about plumping the cushions (doesn't say daily as the inspector told me to do). Can't seem to find the other bad reviews, I wonder why??

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Cheers


DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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Below is the reply from Very about my complaint. Interestingly, they have removed the suite completely from their site. This means that I cannot see the description anymore.

 

 

Thanks for emailing us about BRODIE 3 + 2 SEATER SOFA (6AYWR1P).

Th etechnician has advised there are no manufacturers faults .

 

Therefore , if you want to challenge this you would need to submit your own independent report advising what the actual manufacturers faults are .

This would need to be done on letter headed paper and it would have to advise what the costs for repair would be and what the manufacturers faults are

 

Kind Regards

 

 

Kind Regards,

 

Colleen Mullen

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Have you tried contacting the manufacturer direct, see what they have to say about very saying their product is designed to be poor quality.


DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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If you search there are various options available for furniture inspection reports. This is a link for one of them which i think you can still use, even if Very or their parent company Shop Direct are not members of the Furniture Ombudsman.

 

http://www.thefurnitureombudsman.org/expert-inspections/independent-smart-report

 

Once you have obtained the report, if it is favourable, then you can look to take further.

 

You would have to approach Very first with the report and then you may have several options. Using any ombudsman service Very have signed up to, Court or pursuing with any credit provider if you bought it using credit e.g credit card or loan.


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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