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nottslad

Epic Failure aboard Norwegian Epic

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In October last year we had an awful cruise holiday aboard Norwegian Epic.

 

The ship had been in dry dock and was delayed departing by a day; this meant that one of the ports of call would be missed. We were given the option to accept the new itinerary or have a full refund. As we had already booked train travel to Southampton and a hotel room on non-refundable rates we didnt want to cancel as this would have been over £200, so we took the new holiday.

 

Onboard, the service was terrible and the cabin filthy - it wasn't cleaned for three of the days of 6! We had a truly miserable time.

 

Now the interesting bit... In all of NCL's literature and on their website it says that there are multiple restaurants open for breakfast, lunch and dinner. This wasn't the case and when the ship was in port (4 days of 6) the restaurants were't open and only the buffet was available.

 

When we got home we complained to NCL, who have since said they would have paid for the hotel and train cancellation had we wished to cancel the holiday; we weren't advised of this and the letter to our travel agent from NCL concurs this wasn't an option.

 

Owing to all of the issues we had, they offered 15% refund.

 

I have complained to the Advertising Standards Agency who have told NCL to amend their literature.

 

We've since started pursuing this via S75 of the Consumer Credit Act and will see how things go - I'll keep you all updated as it could be quite an interesting case :)

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Well, just as a brief update, my MP is now in further communications with the Advertising Standards Agency

 

American Express have adjusted the account to remove the whole transaction although it has not yet been officially refunded.

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