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bobster2016

Barclays Credit File Issue

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I have been trying to resolve an issue with my credit file with Barclays for a number of months.

The reason for missed payments on a barclayloan was related to a serious illness which was impacting my memory.

 

Unfortunately I am having to chase up the Senior Complaints Handler from Barclays Executive Office, every day.

But there is no progress in resolving the issue.

As the missed payments started towards the end of 2009.

 

There was an amendment to the collection date and funds that should have been collected from the account to pay for the loan were not being collected at the correct date and therefore there were in sufficient funds in the account. This continued throughout 2010.

 

I have tried to escalate matter to other senior management within Barclays from the CEO downwards

but my issue is always referred back to the Senior Complaints Handler

who advises there's no point in me trying to escalate matter as the issues will always come back to him to deal with.

 

I am going round in circles, can anyone help.

Edited by citizenB
removed names

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If your complaint is not being dealt with to your satisfaction, you should ask them for a deadlock letter so you can escalate your complaint to the Financial Ombudsman.

 

If they wont provide you with one, then you can simply refer your complaint to the FOS and advise that Barclays are refusing to deal with your complaint satisfactorily and also refusing to provide you with the deadlock letter.


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Hi Bobster and welcome to CAG

 

Over what period did your CRA files show you were in arrears.

 

Did you catch up with any missed payments so the a/c was no longer in arrears - if so, when was the a/c last in arrears.

 

Have you checked your CRA files to see what is showing up as adverse data for this a/c.

 

If this was a loan account and they charged you penalty fees for late, missed or bounced payments, you should consider reclaiming the full amount of such fees, possibly with compound interest on top.

 

Do you have all data for the a/c in the form of old statements.

 

:-)


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