Jump to content


  • Tweets

  • Posts

    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

What is the correct LEGAL answer?


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2996 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

hi thanks for viewing,

I need a legal minded person to answer the following issue I have with the landlord/letting agent;

 

prior to October we have had loads of issues with the house we are renting (but love the area before its question why we do not leave!). Over time we have been without :

  • hot water for 7 days and 11 days on separate occasions
  • Been without a shower 8 days and 12 days on separate occasions
  • Without Electrics upstairs for 12 days when we moved in

 

easy to say I know but there have been a large number of issues but we just got on with it.

Even though there were a number of things still to be sorted the LL/LA wanted to raise the rent £50 (from October 2015). I agreed but received a Tenancy Agreement that was full of spelling mistakes and had burn marks in it (I kid you not). I asked LA if it was ok in this state and they said it was.

 

then on a routine gas inspection(end of September) there was significant high CO2 levels and the boiler was condemned. We were without hot water for a further 16 days. On a visit the LA agreed there was a number of things that needed doing and arranged for a handyman to sort, but he didnt arrive for another month and when he did he caused water to gush through the ceiling and destroy property, leave carpets muddy, charge his phone in our socket without permission, flick cigarettes in the garden and worst of all left the water pressure too low which caused the wife to get scalded in the shower (water temperature was recorded at 50 degrees). He left a hole in the ceiling which the LA said he would contact us to come back to repair.

 

There was no apology at any time and no contact at all for 2 weeks - my boss is a trainee lawyer and seems to believe they have breached contract.

 

Subsequently we handed our notice in to leave on 9th January but my son required a severe operation and property prices were ridiculous so we withdrew the request.

 

My question is do I owe rent on £950 or £900 as from October? The LA has said I am on a Period Tenancy plus I havent signed a contract. In an email the LA said,

 

" If a new agreement is not signed at the renewal stage, it does ‘roll on’ and become periodic, however your Landlord is still able to increase the rent during a periodic tenancy and your email communications confirm your commitment to renew the tenancy and pay the increase as of 9th October 2015.

 

In addition to this, you have amended your standing order to reflect the increased rent from the renewal date." (I have paid October and November as £950, which if it is a Periodic Tenancy would/should have been £900 - or am I wrong?)

Edited by citizenB
formatting
Link to post
Share on other sites

You agreed to and actually paid £950 from Oct so this is your new rent payable from Oct.

As for other matters only a Judge can decide whether an owner-occupier could have effected boiler repairs any quicker, at a similar cost.

The LL has a claim against the handyman for the ceiling & subs repair.

As for no upstairs lights on move in, we do not know the cause, sounds like a a simple blown fuse or tripped cicuit breaker

Really it is up to LL if he wants to compensate you for your 'inconveniece', as he seems to have engaged a handyman to rectify pdq, though poss. unqualified. You can tell a lot about LL from his response when asked. Have you asked LL for any compensation?

What date did T commence and for what fixed term?

Link to post
Share on other sites

You agreed to and actually paid £950 from Oct so this is your new rent payable from Oct.

As for other matters only a Judge can decide whether an owner-occupier could have effected boiler repairs any quicker, at a similar cost.

The LL has a claim against the handyman for the ceiling & subs repair.

As for no upstairs lights on move in, we do not know the cause, sounds like a a simple blown fuse or tripped cicuit breaker

Really it is up to LL if he wants to compensate you for your 'inconveniece', as he seems to have engaged a handyman to rectify pdq, though poss. unqualified. You can tell a lot about LL from his response when asked. Have you asked LL for any compensation?

What date did T commence and for what fixed term?

 

Hi mariner51

thanks for taking time to reply.

with regards to "You agreed to and actually paid £950 from Oct so this is your new rent payable from Oct." is this the law or just your personal feelings?

thanks again

Link to post
Share on other sites

I am not a lawyer. This is my understanding having investigated it as a landlord and as someone who has supported friends who are tenants.

 

The legal way for a landlord to impose a rent rise is either to insist on a new contract or to issue a Section 13 notice, which details your rights to object to the rise.

 

However, a landlord and tenant can agree a rise informally. You are saying you agreed to it, and the evidence of you paying it may be inferred by a judge to assume that you agreed.

 

If a boiler fails then it does generally take time for the problem to be rectified, and a landlord would be given reasonable time.

 

Unfortunately if, as you say, other properties are more expensive then you might have to accept that the relative cheapness of your property is down to the fact that it is not as good a house as others.

 

If this is not the case, you should at least view some other properties and see if you can use the evidence to persuade your landlord to compensate you or to cut the rent.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...